Not rated by CMS — ratings are suppressed for new or low-volume facilities.
A standard survey is most likely before around October 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Willow Ridge Healthcare during CMS and state inspections, most recent first.
A resident with multiple medical conditions alleged that a CNA physically abused them, but the incident was not reported to the administrator or law enforcement within the required two-hour timeframe. The CNA continued working for several hours after the incident, and the initial report to the state agency was delayed by several days, in violation of facility policy and federal requirements.
The facility failed to maintain sanitary conditions for food storage and service, affecting 32 residents. Observations included undated opened food items, improper storage of dry goods, and missing temperature documentation for food and dishwasher operations. These issues indicate non-compliance with FDA Food Code 2022 standards.
The facility failed to implement a restorative program for residents with limited range of motion (ROM), despite their medical conditions requiring such care. Observations and interviews confirmed that residents with conditions like cognitive impairment, cerebral infarction, and morbid obesity did not receive necessary therapy or restorative services. Staff, including the NHA, acknowledged the absence of a structured program to address these needs.
The facility did not adhere to its policy for screening employees for abuse, neglect, or exploitation history. A RN was hired without a timely DOJ response or IBIS letter, and background checks for a housekeeper and a CNA were outdated. The BOM and CNHA confirmed the oversight, acknowledging the checks were overdue.
A facility failed to conduct an accurate MDS assessment for a resident with Alzheimer's, dementia, and congestive heart failure. The MDS incorrectly indicated a wound infection diagnosis, which was acknowledged by the NHA as a coding error on multiple assessments. Corrections were later provided by an LPN.
The facility was found deficient in infection prevention and control due to inadequate hand hygiene practices. A CNA failed to perform hand hygiene after removing gloves during resident care, and the DON did not perform hand hygiene between glove changes during a dressing change for a resident with severe medical conditions. Both staff members cited nervousness as a factor in their lapses.
Failure to Timely Report Alleged Physical Abuse and Notify Authorities
Penalty
Summary
The facility failed to implement its policies and procedures for the timely reporting of an allegation of physical abuse in accordance with section 1150B of the Act. Specifically, when a resident with multiple diagnoses, including athetoid cerebral palsy, dementia, and anxiety disorder, alleged that a certified nursing assistant (CNA) had slammed them against the wall, the incident was not reported immediately, or within the required two-hour timeframe, to the administrator and local law enforcement. The facility's policy requires immediate safeguarding of the resident and prompt reporting of all alleged violations to the administrator, who is then responsible for notifying the state agency and law enforcement within two hours of forming a suspicion. In this case, the administrator could not recall the exact time the allegation was reported but confirmed that the CNA was not removed from duty until later in the evening, several hours after the incident occurred. The initial report to the state agency was sent ten days after the incident, and law enforcement was not contacted as required. The facility's reported incident documentation did not specify when the administrator was notified, and the administrator acknowledged that the reporting was not timely and could not explain the delay.
Food Storage and Documentation Deficiencies
Penalty
Summary
The facility failed to ensure food was stored and served under sanitary conditions, which had the potential to affect 32 residents. During an initial tour of the kitchen, a surveyor observed several deficiencies, including an open package of frozen chicken and fish fillets without a date, and a gallon of milk opened and not dated in the refrigerator. Additionally, a 50lb box of Idaho potatoes was found sitting on the floor in the dry storage area, along with 'Quick Oats' in a five-gallon pail with about an inch of oats at the bottom. These observations indicate a lack of adherence to the FDA Food Code 2022, which requires ready-to-eat, time/temperature control for safety food to be clearly marked with a date and stored at least 6 inches above the floor. Further investigation revealed missing temperature documentation for food items and the dishwasher. The surveyor noted missing temperatures on the PM shift for several days in May, as well as missing supper food temperatures in March and April. Additionally, there were missing records for temperature/chlorine Parts Per Million (PPM) in May, and the facility was unable to locate March documentation. These lapses in documentation suggest a failure to maintain proper records for food safety, as required by the FDA Food Code 2022, which mandates that time/temperature control for safety food be maintained at specific temperatures to prevent contamination.
Lack of Restorative Program for Residents with Limited ROM
Penalty
Summary
The facility failed to implement a restorative program to maintain or improve the range of motion (ROM) for five residents with limited mobility. These residents, identified as having various medical conditions such as moderate cognitive impairment, cerebral infarction, above-the-knee amputation, Alzheimer's/dementia, and morbid obesity, did not receive therapy or restorative nursing services. Despite assessments indicating functional limitations in ROM, the facility did not have a restorative program in place for these residents, as confirmed by interviews with the Nursing Home Administrator (NHA) and other staff members. Observations and interviews revealed that the residents required assistance with activities of daily living (ADLs) and mobility, yet no structured restorative activities were provided. For instance, one resident needed repositioning every two hours, while another required help with washing and catheter care. The lack of a restorative program was consistently acknowledged by the NHA and other staff, indicating a systemic issue in addressing the residents' ROM needs. This deficiency was noted during the surveyor's review and interviews, highlighting the facility's failure to provide necessary restorative care to maintain or improve the residents' functional abilities.
Failure to Implement Employee Screening Procedures
Penalty
Summary
The facility failed to implement its policy and procedures related to screening employees for a prior history of abuse, neglect, exploitation of residents, or misappropriation of resident property. This deficiency was identified during a review of caregiver background checks for eight randomly selected staff members. Specifically, a Registered Nurse (RN) was hired without a completed Department of Justice (DOJ) response or Integrated Background Information System (IBIS) letter at the time of hire, which was contrary to the facility's policy. The Business Office Manager (BOM) and Corporate Nursing Home Administrator (CNHA) both acknowledged that the background check was overdue by 29 days, as it was not conducted within the 60-day period required by law. Additionally, the surveyor found that the background checks for a Housekeeper and a Certified Nursing Assistant were outdated, with the last checks conducted over four years ago. The BOM confirmed that these checks appeared to be overdue. The Nursing Home Administrator (NHA) acknowledged the issue of late caregiver background checks for the three employees and identified it as a problem within the facility's processes.
Inaccurate MDS Assessment for Resident
Penalty
Summary
The facility failed to conduct a comprehensive and accurate assessment for one resident, identified as R5, during the Minimum Data Set (MDS) assessments. R5 was admitted with a Brief Interview of Mental Status (BIMS) score indicating moderately impaired cognition and had diagnoses of Alzheimer's, dementia, and congestive heart failure. The MDS dated incorrectly indicated that R5 had an active diagnosis of a wound infection under the major disease category. Upon inquiry by the surveyor, the Nursing Home Administrator (NHA) acknowledged that the MDS was incorrectly coded on multiple occasions, including the quarterly and annual assessments. The Licensed Practical Nurse (LPN) later provided corrections for the MDS, indicating that there was no major wound infection as previously recorded.
Inadequate Hand Hygiene Practices Observed
Penalty
Summary
The facility failed to ensure proper hand hygiene practices during resident care, leading to a deficiency in infection prevention and control. During an observation, a Certified Nursing Assistant (CNA) was seen performing peri care for a resident who was incontinent of bowel. After cleaning the resident, the CNA disposed of dirty items and removed gloves but did not perform hand hygiene before continuing care with bare hands. The CNA admitted to not having enough gloves in the room and feeling too nervous to stop and retrieve more, which led to the oversight. In another instance, the Director of Nursing (DON) was observed performing a dressing change on a resident with severe medical conditions, including diabetes and osteomyelitis. The DON initially followed proper hand hygiene and PPE protocols but failed to perform hand hygiene between glove changes during the procedure. When questioned, the DON acknowledged the mistake, attributing it to nervousness. These incidents highlight lapses in adherence to the facility's infection prevention and control policy, which requires hand hygiene before and after glove use.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Amery
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Golden Age Manor | 0.2 mi | — | 2 | 0 |
| Dove Healthcare - St Croix Falls | 14.9 mi | — | 20 | 0 |
| St Croix Health Center | 15.2 mi | — | 10 | 0 |
| Deerfield Care Center, Llc | 15.7 mi | — | 4 | 0 |
| Christian Community Home Of Osceola, Inc | 16.1 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.