Not rated by CMS — ratings are suppressed for new or low-volume facilities.
The next survey window likely opens around November 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at St Croix Health Center during CMS and state inspections, most recent first.
The facility was found to have deficiencies in food service sanitation practices, affecting all residents. Nutritional Aide F did not follow proper hand hygiene, touching her glasses while preparing food, and failed to allow the thermometer probe to air dry after sanitizing. Additionally, staff did not wear hair restraints as required. These lapses were observed and documented by the surveyor.
A facility failed to conduct a required Minnesota background check for a CNA who had resided in Minnesota, despite having a policy to screen for abuse, neglect, or mistreatment. The oversight was discovered during a surveyor's review, revealing that only a Wisconsin background check was on file, potentially compromising resident safety.
A resident with severely impaired cognition and incontinence did not receive necessary incontinence care for four hours, contrary to their care plan. The resident's care plan required regular checks and changes to prevent skin injury, but staff failed to follow this plan. A CNA unfamiliar with the resident's routine did not perform peri care, and the Nursing Supervisor acknowledged the lapse in care. The facility lacked a specific ADL policy for dependent residents.
A resident with severely impaired cognition and immobility was not repositioned for four hours, contrary to their care plan, increasing the risk of pressure injuries. The facility's policy on skin breakdown prevention was not followed, as staff failed to adhere to the required repositioning schedule. The Nurse Supervisor confirmed the deficiency, acknowledging the resident's risk for pressure injuries due to immobility and incontinence.
A resident with impaired mobility and cognition did not receive prescribed passive range of motion (ROM) exercises during morning care, as observed by a surveyor. The care plan required daily ROM exercises, but the CNA was unaware of this requirement, leading to only seven documented instances of ROM over three months. The Nurse Supervisor confirmed the expectation for daily ROM to prevent further contractures.
The facility failed to ensure resident safety by not conducting a smoking risk assessment for a resident who smoked despite the non-smoking policy and by not implementing care plan interventions for a fall-risk resident. The smoking resident was observed unsupervised outside, and the fall-risk resident was left on a high bed without a fall mat. Staff were aware of these issues but did not follow care plan directives or complete necessary assessments.
Deficiencies in Food Service Sanitation Practices
Penalty
Summary
The facility was found to have deficiencies in food service sanitation practices, potentially affecting all 42 residents. Nutritional Aide (NA) F was observed preparing and serving lunch without adhering to proper hand hygiene protocols. NA F repeatedly touched her reading glasses while preparing food and did not wash her hands afterward, leading to potential cross-contamination. Additionally, NA F did not allow the thermometer probe to air dry after sanitizing it with alcohol before inserting it into various food items, contrary to the facility's policy. NA F admitted to not being instructed on the proper procedure for using the thermometer and acknowledged the need for hand hygiene after touching her glasses. Further observations revealed that staff did not wear hair restraints while preparing food or being present in the kitchenette, as required by the facility's policy. Certified Nursing Assistant (CNA) H was seen preparing food without a hair restraint and was unaware of the requirement. The Dietary Manager (DM) G confirmed the expectation for staff to wear hair restraints and acknowledged the need for collaboration with the Director of Nursing to address this issue with the CNAs. These lapses in sanitary practices were documented by the surveyor, highlighting a lack of adherence to established food safety protocols.
Failure to Conduct Required Background Checks
Penalty
Summary
The facility failed to adhere to its own procedures designed to prevent abuse, neglect, and exploitation of residents by not conducting a required Minnesota background check for a staff member who has direct contact with residents. This deficiency was identified during a surveyor's review of eight employees' background checks, where it was found that one Certified Nursing Assistant (CNA) had only a Wisconsin background check on file, despite having resided in Minnesota within the last three years. The facility's policy mandates that potential employees be screened for any history of abuse, neglect, or mistreatment, which includes conducting a criminal background check and consulting the Caregiver Background Registry upon hire. During an interview, the Nursing Home Administrator (NHA) stated that criminal background checks are completed every four years and should include checks for states where staff have resided in the last three years. However, the NHA was unable to provide a Minnesota background check for the CNA in question, only producing a Wisconsin check dated from 2017. The NHA acknowledged the oversight and indicated that a Minnesota background check was being conducted at the time of the survey. This lapse in following the facility's abuse prevention policy potentially compromised resident safety.
Failure to Provide Incontinence Care for Dependent Resident
Penalty
Summary
The facility failed to provide necessary services to maintain good personal hygiene for a resident with severely impaired cognition and dependency on staff for bed mobility, transfer, and hygiene. The resident, who is always incontinent of bowel and bladder, was observed by the surveyor to have not received incontinence care for four hours while being up in a wheelchair. The care plan for the resident indicated a need for regular checks and changes upon arising, before/after meals, at bedtime, and during night rounds to prevent skin injury. During the survey, a Certified Nursing Assistant (CNA) who was unfamiliar with the resident's routine did not perform peri care, as the resident was not incontinent at the time of the check. The Nursing Supervisor confirmed that the resident is at risk for pressure injuries due to immobility and incontinence and expressed that staff did not follow the care plan as expected. The facility lacked a specific policy for Activities of Daily Living (ADL) for dependent residents, relying instead on staff expectations to provide needed care.
Failure to Prevent Pressure Injuries Due to Inadequate Repositioning
Penalty
Summary
The facility failed to provide necessary care and treatment to prevent the development of pressure injuries for a resident identified as R2. R2, who has severely impaired cognition and is dependent on staff for bed mobility, transfer, and hygiene, was observed to be at risk for pressure injuries. The resident's care plan included specific instructions for repositioning and changing, which were not followed by the staff. During the observation, R2 was left in a wheelchair for four hours without repositioning, contrary to the care plan's requirements. The surveyor noted that the facility's policy on the prevention and treatment of skin breakdown was not adhered to, as evidenced by the lack of repositioning for R2. Interviews with the CNAs and the Nurse Supervisor revealed that the staff did not follow the care plan, which required regular repositioning to prevent pressure injuries. The Nurse Supervisor acknowledged that R2 was at risk for pressure injuries due to immobility and incontinence and confirmed that the staff's failure to reposition R2 as per the care plan was unacceptable.
Failure to Provide Prescribed ROM Exercises
Penalty
Summary
The facility failed to provide necessary services to prevent further decrease in range of motion (ROM) for a resident with impaired mobility. The resident, who has severely impaired cognition and is dependent on staff for mobility, was observed not receiving the prescribed passive ROM exercises for her legs during morning care. The care plan and kardex guidelines specified that passive ROM should be performed every morning, but the Certified Nursing Assistant (CNA) responsible for the resident's care was unaware of this requirement and did not perform the exercises. The resident's documentation over the past three months showed that ROM exercises were only completed on seven occasions, indicating a significant lapse in care. The Nurse Supervisor confirmed that the expectation was for CNAs to perform ROM exercises for each joint of the resident's legs every morning to prevent further contractures. However, the lack of awareness and execution of the ROM program by the CNA staff contributed to the deficiency in care provided to the resident.
Deficiencies in Resident Safety and Care Plan Implementation
Penalty
Summary
The facility failed to ensure resident safety by not conducting a smoking risk assessment or implementing care plan interventions for a resident who smoked despite the facility's non-smoking policy. The resident, who had intact cognition and used a motorized wheelchair, was observed smoking outside the facility without supervision. The facility's staff were aware of the resident's smoking habits but did not have a policy for assessing smoking risks or interventions to ensure the resident's safety. Another deficiency involved a resident identified as a fall risk, who was observed sitting unsupervised on the edge of a high-positioned bed without a fall mat in place. The resident's care plan required the bed to be in a low position with a mat on the floor to prevent falls. However, a CNA failed to follow these care plan directives, leaving the resident at risk of falling. The CNA was not fully familiar with the resident's care needs and did not adhere to the care plan instructions. The facility's failure to complete a fall risk assessment for the resident after a previous fall further contributed to the deficiency. The resident had a history of attempting to get out of bed, and the lack of adherence to the care plan increased the risk of injury. The facility's policies on accident/incident reporting and care plan updates were not effectively implemented, leading to these safety oversights.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near New Richmond
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Deerfield Care Center, Llc | 1.1 mi | — | 4 | 0 |
| Hammond Health Services | 12 mi | — | 0 | 0 |
| The Estates At Linden Llc | 13.1 mi | — | 4 | 0 |
| Good Samaritan Society - Stillwater | 13.4 mi | — | 9 | 0 |
| The Estates At Greeley Llc | 13.6 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.