Not rated by CMS — ratings are suppressed for new or low-volume facilities.
The next survey window likely opens around November 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Hayward Health Services during CMS and state inspections, most recent first.
A facility failed to verify gastrostomy tube placement before medication administration and did not adhere to infection control measures for enteral feeding. An LPN administered medication without checking Gastric Residual Volume, and a container of enteral formula was not changed within the required 24-hour period, as confirmed by the DON.
A facility failed to maintain a medication error rate below 5%, with errors affecting two residents. An LPN administered a heparin injection incorrectly and failed to give sliding scale insulin due to an EHR transcription error. The DON confirmed the errors and noted the EHR issue has been corrected.
A long-term care facility was found deficient in infection control practices. Staff failed to perform proper hand hygiene and wear appropriate PPE during resident care. An RN did not sanitize hands when changing gloves during wound care, a CNA did not sanitize hands between resident rooms, and an LPN did not don PPE or perform hand hygiene while caring for a resident on Enhanced Barrier Precautions.
Deficiencies in G-Tube Medication Administration and Infection Control
Penalty
Summary
The facility failed to adhere to proper standards of practice for verifying gastrostomy tube placement before administering medications to a resident. During an observation, an LPN was seen preparing and administering medications via a resident's G-tube without checking the Gastric Residual Volume (GRV) as required by the facility's policy. The Director of Nursing confirmed that the expectation is for staff to assess GRV by pulling back a syringe to check for gastric contents before flushing or administering medications. This procedure was not followed, indicating a lapse in the facility's adherence to its own protocols. Additionally, the facility did not maintain proper infection control measures concerning the enteral formula used for tube feeding. A container of Promote with Fiber formula was observed on the resident's bedside table with a label dated several days prior, indicating it had not been changed within the 24-hour period as required. The Director of Nursing acknowledged that the formula should be discarded within 24 hours once opened, but this protocol was not followed, leading to a deficiency in infection control practices.
Medication Administration Errors in LTC Facility
Penalty
Summary
The facility failed to maintain a medication error rate of 5% or less, as observed during a medication administration task where 2 errors occurred out of 35 opportunities, resulting in a 5.71% error rate. This affected two residents. One error involved a Licensed Practical Nurse (LPN) administering a heparin injection to a resident via the incorrect route. The LPN used a 1-inch needle and inserted it fully at a 90-degree angle into the resident's abdomen, contrary to the physician's order for a subcutaneous injection at a 45-degree angle. The Director of Nursing (DON) confirmed that the facility only had 1-inch needles available and acknowledged that the injection was not administered subcutaneously as required. Another error involved the same LPN failing to administer sliding scale insulin to a different resident whose blood sugar level indicated the need for 2 units of insulin. The LPN was unaware of the sliding scale order, as it was not properly linked in the Electronic Health Record (EHR) system. The DON indicated that the sliding scale order was not entered correctly in the EHR, which led to the oversight. The order has since been corrected in the system.
Infection Control Deficiencies in LTC Facility
Penalty
Summary
The facility failed to maintain an effective infection prevention and control program, as evidenced by multiple instances of staff not performing proper hand hygiene and not wearing appropriate personal protective equipment (PPE). During a wound care procedure for a resident on contact precautions, a registered nurse (RN) did not perform hand hygiene when changing gloves multiple times throughout the procedure. The RN admitted to forgetting to wash hands or use hand sanitizer, which was confirmed as a deviation from the facility's infection control policy by the Director of Nursing (DON). In another instance, a certified nursing assistant (CNA) was observed not sanitizing hands when entering and exiting resident rooms and only washing the tips of fingers on one hand due to a wrist brace. The CNA acknowledged the difficulty in performing hand hygiene with the brace and admitted to not sanitizing hands between resident rooms. The DON confirmed that the CNA should have been wearing gloves over the wrist brace and performing thorough hand hygiene. Additionally, a licensed practical nurse (LPN) failed to don PPE and perform hand hygiene while providing care to a resident on Enhanced Barrier Precautions (EBP) for tube feeding. The LPN did not wear PPE or sanitize hands during medication administration and G-tube care, despite acknowledging the requirement to do so. The DON confirmed that the LPN should have followed proper hand hygiene and PPE protocols during these procedures.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Hayward
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Water's Edge | 12.3 mi | — | 0 | 0 |
| Dove Healthcare - Spooner | 24 mi | — | 1 | 0 |
| Shell Lake Health Care Center | 34.8 mi | — | 9 | 0 |
| Heritage Lakeside | 37.1 mi | — | 15 | 1 |
| Dove Healthcare - Rice Lake | 37.6 mi | — | 1 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.