Not rated by CMS — ratings are suppressed for new or low-volume facilities.
A standard survey is most likely before around November 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at North Country Nursing & Rehabilitation Center during CMS and state inspections, most recent first.
Menus were not consistently prepared in advance, followed, updated, or reviewed by a dietician, resulting in failure to meet the nutritional needs of residents as required.
Surveyors found that the facility failed to properly label and date food in the freezer, allowed improper hand hygiene and food handling during meal preparation, and did not ensure dishware was sanitized due to the dish machine not reaching required temperatures and incomplete sanitation logs. Staff acknowledged these lapses, and improperly sanitized dishes were used for meal service.
A brown, dried, odorous substance was repeatedly observed on the hallway floor in one unit, with staff interviews revealing inconsistent cleaning practices and unclear responsibilities between housekeeping and nursing staff for removing feces and sanitizing the area.
Deficiency in Menu Planning and Nutritional Oversight
Penalty
Summary
Menus did not consistently meet the nutritional needs of residents as required. The menus were not always prepared in advance, were not consistently followed, and were not regularly updated to reflect residents' current needs. Additionally, menus were not always reviewed by a dietician, and there were instances where the dietary needs of residents were not met as outlined in their care plans. These deficiencies were identified through review of facility records and observations, which showed lapses in menu planning, preparation, and oversight by qualified dietary staff.
Deficient Food Storage, Preparation, and Dishwashing Practices
Penalty
Summary
Surveyors identified multiple failures in the facility's main kitchen regarding food storage, preparation, and dishwashing practices. Observations revealed that food items in the walk-in freezer, including sliced meat, a breaded product, and round patties, were not labeled or dated as required by facility policy. During food preparation, a personal beverage cup was found on the food preparation counter, and the Food Service Director handled food with an ungloved thumb and then donned gloves without performing hand hygiene. The Food Service Director acknowledged that hand hygiene was required when changing gloves and after soiling hands, and admitted to not receiving hand hygiene training. Dishwashing procedures were also found to be deficient. The high-temperature dish machine did not reach the required 180 degrees Fahrenheit for sanitization, with observed rinse temperatures between 150 and 155 degrees Fahrenheit. Logs for dish machine temperatures and three-bay sink sanitizer testing were not completed daily, and staff admitted to forgetting to perform and document these checks on the day of observation. Dishes that were not properly sanitized were used to serve lunch, and there were not enough dishes available to avoid reusing improperly sanitized dishware. Staff interviews confirmed awareness of the importance of proper sanitization and the failure to follow established protocols.
Unclean Hallway and Odor Due to Inadequate Cleaning Practices
Penalty
Summary
The facility failed to maintain a safe, functional, sanitary, and comfortable environment for residents, staff, and the public in Unit 200. Observations on multiple occasions revealed a brown, dried, odorous substance smeared on the hallway floor near the elevators and leading to the shower room. Facility housekeeping documentation indicated that hallways and nurse's stations should be dust mopped and wet mopped, but interviews with housekeeping and nursing staff revealed that hallways were not always mopped daily and that there was confusion regarding responsibility for cleaning up feces on the floor. Housekeeping staff stated that they did not always get to mopping the hallways and that feces should be cleaned by nursing staff, while the Infection Preventionist and a certified nurse aide confirmed that nurse aides were responsible for cleaning up feces and urine, with housekeeping sanitizing the area afterward.
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What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Massena
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Massena Rehabilitation & Nursing Center | 2.2 mi | — | 0 | 0 |
| United Helpers Canton Nursing Home | 27.6 mi | — | 0 | 0 |
| Alice Hyde Medical Center | 29.5 mi | — | 15 | 0 |
| St Josephs Home | 34.5 mi | — | 10 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.