Not rated by CMS — ratings are suppressed for new or low-volume facilities.
A standard survey is most likely before around November 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Massena Rehabilitation & Nursing Center during CMS and state inspections, most recent first.
A deficiency was cited for not providing a safe, clean, comfortable, and homelike environment, including failure to ensure that treatment and supports for daily living were delivered safely.
The facility did not attempt alternatives before using a bed rail, failed to assess a resident for safety risks, did not review risks and benefits with the resident or representative, did not obtain informed consent, and did not ensure proper installation and maintenance of the bed rail.
Staff, including an LPN and several CNAs, were observed feeding residents while standing and addressing them with terms like "honey" and "feeders" instead of their preferred names, contrary to facility policy requiring seated feeding and respectful address. Staff interviews confirmed knowledge of proper procedures but cited lack of chair access and uncertainty as reasons for noncompliance.
A resident with multiple health conditions, including diabetes and peripheral vascular disease, did not receive timely antibiotic treatment for a wound infection as recommended by an outside wound consultant. The delay was due to a lack of timely communication and follow-up between nursing staff and the attending physician, resulting in a failure to obtain a physician order for doxycycline. Despite the delay, the resident did not experience negative effects.
Failure to Ensure a Safe and Homelike Environment
Penalty
Summary
A deficiency was identified regarding the failure to honor the resident's right to a safe, clean, comfortable, and homelike environment. The report notes that the facility did not ensure residents received treatment and supports for daily living in a manner that maintained their safety and comfort. Specific details about the actions or inactions leading to this deficiency, as well as information about the residents involved or their medical conditions, are not provided in the report.
Failure to Follow Bed Rail Assessment and Consent Procedures
Penalty
Summary
The facility failed to follow required procedures before the use of a bed rail. Specifically, the facility did not attempt alternative approaches prior to bed rail use, did not assess the resident for safety risks, and did not review the risks and benefits of bed rail use with the resident or their representative. Additionally, informed consent was not obtained, and there was no evidence that the bed rail was correctly installed and maintained.
Failure to Maintain Resident Dignity During Meal Service
Penalty
Summary
Surveyors observed that staff failed to uphold residents' rights to dignity and respect during meal service on Unit A2. Specifically, a Licensed Practical Nurse and several Certified Nurse Aides were seen feeding residents while standing, contrary to facility policy which requires staff to be seated at eye level to promote socialization and a dignified dining experience. Staff also addressed residents using terms such as "honey" and referred to them as "feeders" rather than by their preferred names, which is inconsistent with the facility's policy and training on maintaining resident respect and dignity. Interviews with staff confirmed awareness of the proper procedures and the importance of addressing residents appropriately, yet staff admitted to using pet names and standing while feeding due to lack of access to chairs or uncertainty about protocol. The facility's policy emphasizes providing care that bespeaks dignity, respect, and compassion, and requires residents to be addressed in an adult manner by their given names. Despite this, the observed actions and language used by staff did not align with these standards, resulting in a deficiency related to the residents' right to a dignified existence.
Delayed Antibiotic Treatment for Resident's Wound Infection
Penalty
Summary
The facility failed to ensure that a resident received timely treatment and care in accordance with professional standards and the resident's care plan. The resident, who had diagnoses including diabetes, Stage 3 chronic kidney disease, and peripheral vascular disease, was seen by an outside wound consultant who recommended starting an antibiotic, doxycycline, for a wound infection. However, there was no documented evidence of a physician order for the antibiotic, and the recommendation was not reviewed or acted upon in a timely manner. The delay in reviewing the wound consultant's recommendation and obtaining the necessary order for doxycycline was attributed to a lack of timely communication and follow-up between the nursing staff and the attending physician. The nurse practitioner and registered nurse involved could not recall why the recommendation was missed, and the order was not written promptly. Despite the delay, it was noted that the resident did not experience any negative effects from the lack of timely treatment.
What surveyors are citing around you — mapped
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What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Massena
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| North Country Nursing & Rehabilitation Center | 2.2 mi | — | 0 | 0 |
| United Helpers Canton Nursing Home | 25.4 mi | — | 0 | 0 |
| Alice Hyde Medical Center | 30.6 mi | — | 15 | 0 |
| St Josephs Home | 32.3 mi | — | 10 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.