Not rated by CMS — ratings are suppressed for new or low-volume facilities.
The next survey window likely opens around December 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Valley View Health Care Facility during CMS and state inspections, most recent first.
A resident in a long-term care facility experienced verbal abuse by an LPN, leading to mental anguish and psychosocial harm. The resident, who has a history of anxiety and depression, was confronted by the LPN in the activity room, resulting in tearfulness and fear. Witnesses confirmed the LPN's aggressive behavior, and the facility's administrator verified the incidents after reviewing surveillance footage.
A facility failed to report a staff-to-resident verbal abuse incident within the required timeframe. A resident was verbally abused by an LPN, witnessed by a Hospice Volunteer Coordinator and another resident. The abuse was discovered, but the report was not entered into the SIMS until the following day, exceeding the two-hour reporting requirement. This delay was confirmed during an interview with the facility's administrator.
The facility failed to maintain an effective Infection Prevention and Control program, affecting 73 residents. Lint drawers in the laundry were not regularly cleaned, and proper PPE use was not followed during wound care for a resident with a Stage III pressure ulcer. Additionally, the facility lacked a comprehensive water management program, with water temperatures consistently out of range and no corrective actions documented.
The facility inaccurately submitted staffing data to CMS for FY Quarter 3 2024, showing low weekend staffing and no RN hours on certain dates. However, internal records indicated adequate staffing. The discrepancy may have been due to uncounted agency staffing hours, and the administrator was unaware of the error.
A resident with severe cognitive impairment and multiple medical conditions was observed in a wheelchair without the clip alarm connected to the sensor pad, contrary to their care plan. Interviews with staff indicated that the CNA responsible for the resident's care did not ensure the alarm was properly set, leading to a deficiency in fall prevention measures.
A resident with severe cognitive impairment experienced two unwitnessed falls, resulting in a left femur fracture. The facility failed to report the incidents to the State Agency as required, and the injury was only discovered after the resident complained of pain days later.
A resident with multiple diagnoses, including Alzheimer's Disease, experienced unwitnessed falls resulting in an acute fracture of the left femur. The facility failed to conduct a thorough investigation to determine the root cause or circumstances of the injury, violating its policy on Abuse Prevention and Prohibition.
A facility failed to follow a comprehensive care plan for a resident with hand contractures, resulting in the resident not receiving the required positioning device for her right hand. Despite physician orders and care plan interventions, staff were unaware of the device's whereabouts, and the ADON confirmed it should have been in place.
Verbal Abuse by LPN Causes Resident Distress
Penalty
Summary
The facility failed to protect a resident from verbal abuse by a staff member, resulting in mental anguish and psychosocial harm. The incident involved a cognitively intact resident who reported being verbally abused by an LPN in the activity room. The resident, who has a history of anxiety and depression, was confronted by the LPN, who engaged in a verbal altercation and shouted at the resident to "shut her mouth." This incident caused the resident to feel tearful, scared, and nervous, leading to a referral for individual psychotherapy to address the anxiety caused by the incident. The facility's policy on abuse prevention and prohibition clearly states that residents have the right to be free from all forms of abuse, including verbal abuse. Despite this policy, the resident experienced two separate incidents of verbal abuse by the same LPN. The first incident occurred when the resident was accused of being rude to other residents, and the LPN told her to "shut her mouth." The second incident involved the LPN calling the resident sarcastic in front of others, which further escalated the resident's anxiety and fear. Interviews with the resident, staff, and witnesses confirmed the occurrences of verbal abuse. The resident reported feeling targeted by the LPN and expressed fear for her safety. Witnesses, including a hospice volunteer coordinator and another resident, corroborated the resident's account of the incidents, noting the LPN's aggressive behavior and the resident's distress. The facility's administrator confirmed the verbal abuse incidents after reviewing video surveillance and conducting interviews.
Failure to Timely Report Verbal Abuse Incident
Penalty
Summary
The facility failed to report an incident of staff-to-resident verbal abuse to the State Survey Agency within the required timeframe. On February 27, 2025, at 12:45 p.m., a resident was verbally abused by an LPN, an incident witnessed by a Hospice Volunteer Coordinator and another resident. The abuse was discovered at 12:54 p.m. on the same day, but the report was not entered into the Statewide Incident Management System (SIMS) until February 28, 2025, at 12:40 p.m., exceeding the mandated two-hour reporting window. This delay in reporting was confirmed during an interview with the facility's administrator on March 11, 2025.
Infection Control Deficiencies in Laundry, Wound Care, and Water Management
Penalty
Summary
The facility failed to maintain an effective Infection Prevention and Control program, impacting the safety and sanitation of the environment for 73 residents. During a tour of the laundry department, it was observed that the lint drawers of the dryers were full of lint, and the washing machine filters were dirty. Interviews with the laundry and housekeeping staff revealed that the lint drawers should be cleaned after every 3-4 loads, but this was not done. The maintenance supervisor confirmed that the filters and lint drawers were cleaned the previous week, indicating a lapse in regular cleaning procedures. In another instance, the facility did not adhere to proper infection control measures during wound care for a resident with a Stage III pressure ulcer. An RN was observed cleaning the wound with soiled gloves and failed to perform hand hygiene before obtaining new supplies from a clean field. This was confirmed by another RN, who acknowledged the breach in protocol, which could potentially lead to the spread of infection. Additionally, the facility lacked a comprehensive water management program. The water temperature logs for several months showed that the temperatures in residents' rooms were consistently out of the specified range, with no corrective actions documented. The Administrator, responsible for reviewing these logs, admitted to overlooking the out-of-range temperatures. The facility's water management program did not specify testing protocols or acceptable ranges for control measures, nor did it document corrective actions when control limits were not maintained.
Inaccurate Staffing Data Submission to CMS
Penalty
Summary
The facility failed to accurately submit mandatory direct care staffing information to the Centers for Medicare & Medicaid Services (CMS) for Fiscal Year Quarter 3 2024. The Payroll Based Journal (PBJ) Staffing Report indicated excessively low weekend staffing and no registered nurse (RN) hours on specific dates. However, a review of the facility's staffing pattern reporting form showed that the facility actually provided more nursing coverage and the required RN hours on those dates. During interviews, the Human Resources representative mentioned that the discrepancy might have been due to agency staffing hours not being counted. The facility administrator was unaware of why incorrect information was submitted to CMS.
Failure to Implement Fall Prevention Measures for a Resident
Penalty
Summary
The facility failed to implement the comprehensive care plan for a resident, identified as Resident #48, who was at risk for falls due to multiple medical conditions including severe cognitive impairment, rheumatoid arthritis, and osteoporosis. The care plan included specific interventions such as the use of a clip alarm and a sensor pad to the wheelchair to prevent falls. However, during an observation, it was noted that the clip alarm was not connected to the alarm sensor pad while the resident was seated in the wheelchair, indicating a failure to adhere to the prescribed fall prevention measures. Interviews with facility staff revealed that the responsibility for ensuring the alarm was properly connected fell to a CNA, who was assigned to the resident's care on the day of the observation. The RN confirmed that the clip alarm should have been connected, highlighting a lapse in executing the care plan. This oversight in implementing the fall prevention strategy as outlined in the resident's care plan constitutes a deficiency in the facility's care practices.
Failure to Report Injury of Unknown Origin
Penalty
Summary
The facility failed to report an incident of unknown origin involving a resident who sustained a left femur fracture. The resident, who had severe cognitive impairment and required assistance for transfers, experienced two unwitnessed falls on consecutive days. Despite the falls and subsequent discovery of bruising, the facility did not report the incidents to the State Agency as required by their policy. It was not until the resident complained of pain on the third day that an X-ray was ordered, revealing the fracture. Interviews with the Director of Nursing and the Administrator confirmed that no SIMS report was filed for the resident's injury. The Administrator did not consider the injury to be of unknown origin, despite the lack of clarity on when and how the fracture occurred. This failure to report the incident in a timely manner constitutes a deficiency in the facility's adherence to its abuse prevention and reporting policies.
Failure to Investigate Injury of Unknown Origin
Penalty
Summary
The facility failed to ensure a reportable unwitnessed incident of unknown origin was thoroughly investigated for one resident. Resident #2, who had multiple diagnoses including Major Depressive Disorder, Bipolar Disorder, and Alzheimer's Disease, experienced an unwitnessed fall in her room. The incident report noted bruising to her left elbow and hip, but no pain or discomfort was reported. The following day, another unobserved fall occurred, and the resident was found lying on a fall mat with no apparent injuries. However, a subsequent X-ray ordered by the Nurse Practitioner revealed an acute fracture of the inter-trochanteric left femur with mild displacement of the distal fragment. Despite these incidents, the facility did not conduct a thorough investigation to determine the root cause or the circumstances leading to the fracture, as confirmed by the Director of Nursing (DON). This failure to investigate is a violation of the facility's policy on Abuse Prevention and Prohibition, which mandates a thorough investigation of such incidents, including interviews with staff and residents, and maintaining a confidential file in the administrator's office. The deficiency was identified during a review of the facility's incident reports and interviews with staff. The facility's policy requires the administrator to complete a thorough investigation, including interviews with employees and obtaining signed statements. However, the DON confirmed that no such investigation was conducted for Resident #2's injury of unknown origin. This lack of investigation is a clear violation of the facility's procedures and resulted in the failure to determine how and when the resident's fracture occurred.
Failure to Implement Comprehensive Care Plan for Resident with Hand Contractures
Penalty
Summary
The facility failed to implement a comprehensive person-centered care plan for a resident with hand contractures. The resident, who was severely cognitively impaired and had multiple diagnoses including cardiovascular disease, type 2 diabetes mellitus with diabetic polyneuropathy, and generalized osteoarthritis, was observed multiple times without the required positioning device (carrot roll) for her right hand contracture. Despite physician orders and care plan interventions specifying the use of carrot rolls for both hands daily, the right hand was consistently found without the device during observations on two consecutive days. Interviews with staff revealed a lack of awareness and understanding regarding the whereabouts and necessity of the carrot roll for the resident's right hand. The Assistant Director of Nursing (ADON) confirmed during an interview that the carrot roll should have been in place for the right hand contracture but was not. This failure to follow the care plan and physician orders resulted in the resident not receiving the necessary positioning device to manage her hand contractures effectively.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Colonial Nursing And Rehabilitation Center | 1.2 mi | — | 3 | 0 |
| Riviere De Soleil Community Care Center | 3.1 mi | — | 5 | 0 |
| Hessmer Nursing And Rehabilitation Center | 6 mi | — | 0 | 0 |
| Oak Haven Rehabilitation And Healthcare Center | 10.4 mi | — | 4 | 0 |
| Bayou Vista Nursing And Rehab Center | 13.7 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.