Not rated by CMS — ratings are suppressed for new or low-volume facilities.
A standard survey is most likely before around October 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Heritage Manor Of Houma during CMS and state inspections, most recent first.
Surveyors identified multiple deficiencies in food service operations, including staff not wearing proper hair restraints, unlabeled and improperly stored food items, unsanitary kitchen shelving, inadequate hand hygiene, improper utensil handling, chemicals stored near food, and nutritional supplements left unrefrigerated and unlabeled on medication carts. Staff and administration confirmed these practices did not meet required standards.
A resident with impaired mobility and cognition, identified as being at risk for falls, did not have the care plan intervention of brake extenders with highlighted tape implemented on their wheelchair. Multiple observations and staff interviews confirmed the absence of this intervention over several days.
A resident with an indwelling Foley catheter was observed on multiple occasions to have their catheter collection bag hanging off the side of the bed and touching the floor. Staff confirmed that the bag should not have been in contact with the floor, and no explanation was provided by facility administration for this lapse in catheter care.
A resident was administered the wrong enteral feeding formula, receiving Isosource 1.5 instead of the physician-ordered Nutren 2.0 at the prescribed rate. This error was confirmed by observation, record review, and staff interviews, with both the LPN and DON acknowledging the mistake.
A resident receiving continuous oxygen therapy had their oxygen tubing in use well beyond the facility's required 7-day replacement schedule. Observations and staff interviews confirmed that the tubing had not been changed as per infection control policy, and no explanation was provided by facility administration.
Surveyors identified multiple instances where staff documented care or interventions in the EMR that did not match actual observations, such as missing safety devices, incorrect enteral feeding documentation, and unchanged oxygen tubing. There were also discrepancies between electronic and paper records for code status, and missing documentation for scheduled bathing. Staff interviews confirmed the inaccuracies, and facility leadership could not provide explanations for the deficient practices.
The facility did not post required contact isolation signage for two residents with ESBL UTIs and failed to ensure CNAs followed Enhanced Barrier Precautions and hand hygiene protocols during incontinence and catheter care for a resident with an indwelling urinary catheter. Staff were unaware of required precautions and did not perform hand hygiene or change gloves as required.
A resident who required assistance with oral hygiene did not receive consistent oral care, as evidenced by observations of a thick substance on her teeth and lack of documentation. Interviews revealed that oral care was only provided when the resident complained, and staff acknowledged the need for setup and monitoring during oral care, which was not consistently documented.
The facility failed to maintain Ice Machine f in a sanitary condition, with unknown substances found on the grate and outlet. The Dietary Manager was unaware of cleaning responsibilities, and Maintenance staff admitted to neglecting monthly cleaning. The Administrator confirmed the unsanitary state.
The facility failed to use the approved disinfectant, Virex, for cleaning shower chairs between resident use in two shower rooms. Staff used a heavy-duty floor cleaner instead, as Virex was unavailable. Interviews with CNAs, the DON, and the Administrator confirmed the deficiency in infection control practices.
The facility failed to complete the required Skilled Nursing Facility Advance Beneficiary Notice (SNFABN) for two residents before terminating their Medicare Part A services. The facility's policy mandates issuing the SNFABN at least three days prior to service termination, but this was not done, as confirmed by staff interviews.
The facility failed to provide a bed-hold notice upon hospital transfer for two residents. The Bed Hold Agreements were signed but not dated, and the facility's practice involved calling the resident or their representative on the seventh day following hospitalization to review the bed hold policy. The Administrator noted that the facility should call the resident representative if a resident was sent to the emergency room.
A facility failed to refer a resident diagnosed with schizoaffective disorder for a required PASARR Level II evaluation. Despite the diagnosis being recorded in the resident's electronic medical record, there was no evidence of the evaluation being completed. Interviews with facility staff confirmed the lack of documentation and indicated that Social Services should have initiated the referral process.
A facility failed to accurately complete a Level 1 PASARR for a resident with major depressive disorder. Despite requiring daily antidepressant medications, the resident's PASARR inaccurately documented no mental illness. Staff interviews confirmed the assessment's inaccuracy was not verified upon admission.
Widespread Food Service Sanitation and Storage Deficiencies
Penalty
Summary
Multiple deficiencies were identified in the facility's food service operations, including failures in staff hygiene, food labeling, and storage practices. Observations revealed that dietary staff did not consistently wear appropriate hair or facial hair restraints while preparing food, with some staff having unrestrained hair and mustaches or beards without proper coverings. Additionally, food items stored in refrigerators and freezers were found without required labels indicating contents or dates of storage, and shelving in the kitchen was observed to be covered with a gray, dusty, and sticky substance, indicating inadequate cleaning. Further deficiencies were noted in hand hygiene and utensil handling. Staff were observed retrieving items from food with ungloved hands and failing to perform hand hygiene after handling trash before distributing clean plates. Utensils used for serving food were placed directly on top of food items after being touched with ungloved hands, contrary to sanitary guidelines. Chemicals, such as a sanitizing solution, were also found stored next to food items on serving tables, and staff did not recognize the potential hazard of this practice. The facility also failed to follow manufacturer guidelines for the storage and use of nutritional supplements. Opened cartons of Med Plus 2.0 nutritional supplement were left unrefrigerated on medication carts without being labeled with the date and time of opening, and were available for resident consumption beyond the recommended four-hour window. Staff interviewed were unaware of the storage requirements for these supplements, and the administrator confirmed the observations as deficiencies.
Failure to Implement Fall Prevention Interventions for At-Risk Resident
Penalty
Summary
The facility failed to implement care plan interventions for a resident identified as being at risk for falls due to impaired mobility and cognition. The resident's care plan, initiated on 05/19/2025, specified the use of brake extenders with highlighted tape on the resident's wheelchair as a fall prevention measure. However, multiple observations conducted between 07/28/2025 and 07/31/2025 consistently showed that the resident's wheelchair did not have the required brake extenders with highlighted tape. This was confirmed by both direct observation and staff interviews, including with an LPN and the facility administrator, who did not provide any explanation to dispute the findings.
Catheter Collection Bag Found Touching Floor
Penalty
Summary
A deficiency was identified when a resident with an indwelling Foley catheter, who was dependent for all care, was observed on two separate occasions to have their urinary catheter collection bag hanging off the side of the bed and touching the floor. The resident's medical records confirmed the presence of an indwelling catheter as per physician's orders. During interviews, a CNA acknowledged that the catheter bag was touching the floor and confirmed that it should not have been. The facility administrator was presented with these findings and did not provide any further explanation to dispute the observations. These findings were based on direct observations, interviews with staff, and review of the resident's medical records, all of which confirmed that appropriate catheter care was not maintained for the resident in question.
Incorrect Enteral Feeding Formula Administered
Penalty
Summary
The facility failed to ensure that a resident received the correct enteral feeding formula as ordered by the physician. According to the facility's policy, all enteral feedings are to be administered in accordance with verified medical necessity and physician's orders. However, review of the resident's medical record showed an order for Nutren 2.0 at 50 mL per hour, but observation revealed that Isosource 1.5 was being administered at the same rate. The enteral feeding bag was labeled with the start date and time, confirming the incorrect formula was in use. Interviews with the LPN and DON confirmed that the resident had received the wrong enteral feeding formula, and the administrator did not provide any explanation to dispute these findings. The deficiency was identified through observation, interviews, and record review, specifically noting the administration of an incorrect enteral feeding formula to a resident who had a physician's order for a different product.
Failure to Replace Oxygen Tubing per Infection Control Policy
Penalty
Summary
The facility failed to maintain a resident's oxygen tubing in a sanitary manner according to its own infection control policy. Facility policy required that oxygen tubing and cannulas be replaced every 7 days. Record review showed a physician's order for the resident to receive continuous oxygen via nasal cannula. During observations on two separate days, the resident's oxygen tubing was found to have a date written on it indicating it had not been changed for over three weeks. Interviews with an LPN confirmed that the tubing should have been changed weekly, and the administrator did not provide an explanation for the failure to follow policy. These findings were based on direct observation, record review, and staff interviews, all of which confirmed that the required schedule for changing oxygen tubing was not followed for the resident receiving continuous oxygen therapy.
Inaccurate and Incomplete Medical Record Documentation
Penalty
Summary
The facility failed to ensure accurate and complete documentation in the electronic medical records (EMR) for several residents, as evidenced by discrepancies between documented care and actual observations, as well as missing or incorrect entries. For one resident, the care plan required wheelchair brake extenders with highlighted tape due to recent falls, yet multiple observations revealed the device was not present, despite staff documenting that all safety devices were in place. Interviews with CNAs revealed a lack of knowledge regarding the specific safety interventions required, and documentation was completed without verifying the actual presence of the devices. Another resident's administration history indicated receipt of a specific enteral feeding formula, but direct observation showed a different formula was being administered, and the feeding bag was labeled with an incorrect date. The LPN responsible acknowledged the documentation was inaccurate. Additionally, a resident's oxygen tubing was documented as being changed weekly, but observations showed the tubing had not been changed according to the documented schedule, and staff were unable to confirm when it was last changed. Further deficiencies included a mismatch between a resident's documented code status in the electronic record (Full Code) and the paper record (DNR), with staff interviews confirming the electronic record was incorrect. For another resident, there was no documentation to show whether scheduled baths or showers were provided or refused on multiple dates, and the DON confirmed that such documentation should have been completed. In each case, the administrator and DON were unable to provide explanations or evidence to dispute the findings.
Failure to Implement Infection Control Precautions and Hand Hygiene
Penalty
Summary
The facility failed to implement its infection prevention and control program as required, resulting in several deficiencies. For two residents with physician orders and care plans indicating strict contact isolation due to ESBL urinary tract infections, there was no contact isolation signage posted on their doors as required by facility policy. This was confirmed by observation and by the Director of Nursing, who acknowledged the absence of the necessary signage for both residents. Additionally, a resident on Enhanced Barrier Precautions (EBP) due to an indwelling urinary catheter did not receive care in accordance with EBP policy. A CNA performed catheter and incontinence care without donning a gown, contrary to the facility's EBP policy, and was unaware that the resident was on barrier precautions. Furthermore, another CNA failed to perform hand hygiene or change gloves during incontinence care for the same resident, despite facility policy and CDC guidelines requiring hand hygiene between resident contact and after glove removal. Both CNAs confirmed their lapses during interviews.
Failure to Assist Resident with Oral Care
Penalty
Summary
The facility failed to provide necessary assistance with oral care for a resident who was cognitively intact but required setup or clean-up assistance with oral hygiene. The resident's Minimum Data Set (MDS) assessment indicated a need for assistance, and the care plan included an intervention to assist with oral hygiene as needed. However, observations on multiple occasions revealed a thick white and gray substance on the resident's teeth, indicating a lack of proper oral care. Documentation of personal hygiene activities showed no evidence that oral care was provided on several specified dates. Interviews with the resident and staff confirmed that the resident only received oral care when she complained, and it was not consistently provided as required. The Certified Nursing Assistant (CNA) acknowledged that oral care should be completed during specific shifts and documented accordingly, but the Director of Nursing (DON) confirmed the absence of documentation to support that the resident received the necessary oral care.
Unsanitary Ice Machine Maintenance
Penalty
Summary
The facility failed to maintain the ice machine in a sanitary condition, specifically Ice Machine f, as observed during a kitchen inspection. The bottom grate of the machine was found to have an unknown white and gray substance, along with a thin shiny film, and the outlet where ice and water exited had a brown unknown substance. During interviews, the Dietary Manager was unaware of who was responsible for cleaning the machine, and the Maintenance staff admitted that the machine had not been cleaned for over a month and a half, despite the requirement for monthly cleaning. The Administrator confirmed the unsanitary condition of the machine upon inspection.
Inadequate Infection Control in Shower Rooms
Penalty
Summary
The facility failed to ensure proper infection control practices were followed in two shower rooms, as staff did not clean the shower chairs between resident use with the approved disinfectant. The facility's procedure required the use of Virex, an approved disinfectant, to be sprayed on the shower chair, left for three minutes, and then wiped with a clean damp cloth between each use. However, during the survey, it was observed that the staff used a heavy-duty floor cleaner instead of Virex, which was not available in the shower rooms. Interviews with the CNAs assigned to the shower rooms revealed that they were aware that Virex was the approved disinfectant but confirmed its unavailability. The Director of Nurses and the Administrator also confirmed that Virex should have been used and acknowledged its absence in the shower rooms. This deficiency highlights a lapse in adherence to the facility's infection control procedures, as the approved disinfectant was not utilized as required.
Failure to Provide Advance Beneficiary Notice for Medicare Part A Termination
Penalty
Summary
The facility failed to ensure that the Skilled Nursing Facility Advance Beneficiary Notice (SNFABN), form CMS-10055, was completed prior to the discontinuation of Medicare Part A services for two residents. According to the facility's policy, the SNFABN must be issued at least three days before terminating services when the resident has days remaining in the benefit period and will remain in the facility under custodial care. However, for Resident #364, whose last day of Medicare Part A services was on January 11, 2024, there was no documented evidence of a signed CMS-10055 form prior to the termination of services. Similarly, for Resident #365, whose last day of Medicare Part A services was on June 12, 2024, the facility also failed to provide documented evidence of a signed CMS-10055 form before the termination of services. Interviews with facility staff confirmed the deficiency. On July 17, 2024, the Accounts Manager acknowledged that the required form was not completed for Residents #364 and #365 before the termination of their Medicare Part A services. Additionally, on July 18, 2024, the Administrator confirmed the absence of the completed CMS-10055 forms for these residents, acknowledging that the forms should have been completed as per the facility's policy.
Failure to Provide Bed-Hold Notice Upon Hospital Transfer
Penalty
Summary
The facility failed to provide a bed-hold notice upon hospital transfer for two residents. According to the facility's Bed Hold Policy, when a resident is transferred to the hospital, a completed form specifying the duration of the bed-hold should be provided to the resident. However, for both residents investigated, the Bed Hold Agreements were signed but not dated. One resident had an emergency transfer to the hospital, and the other also experienced an emergency transfer. Interviews revealed that the facility's practice was to have the Bed Hold Agreement signed upon admission, and the Accounts Manager would call the resident or their representative on the seventh day following hospitalization to review the bed hold policy. The Administrator indicated that if a resident was sent to the emergency room, the facility should call the resident representative regarding the bed hold policy.
Failure to Conduct PASARR Level II Evaluation for Resident with Schizoaffective Disorder
Penalty
Summary
The facility failed to ensure that a resident diagnosed with schizoaffective disorder was referred for a Preadmission Screening and Resident Review (PASARR) Level II evaluation as required. The resident, identified as Resident #57, was diagnosed with schizoaffective disorder on a specific date, but there was no evidence in the electronic medical record that a Level II evaluation was completed. Interviews with the Assistant Administrator and the Administrator confirmed the absence of documentation for the required evaluation. The Administrator indicated that Social Services should have referred the resident for the Level II evaluation, but this action was not taken.
Inaccurate PASARR Assessment for Resident with Mental Illness
Penalty
Summary
The facility failed to ensure the accuracy of a Level 1 Pre-Admission Screening and Resident Review (PASARR) for a resident diagnosed with major depressive disorder. The resident, who was admitted on an unspecified date, required daily antidepressant medications as noted in their Minimum Data Set assessment dated 05/31/2024. However, the Level 1 PASARR assessment completed on 07/02/2018 inaccurately documented that the resident did not have a mental illness, with no psychiatric diagnosis selected or identified. Interviews with the Admissions Coordinator, Assistant Administrator, and Administrator confirmed that the PASARR was not verified for accuracy upon the resident's admission.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Houma
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Chateau Terrebonne Health Care Center | 2.2 mi | — | 0 | 0 |
| The Oaks Of Houma | 3.1 mi | — | 2 | 0 |
| Terrebonne General Med Ctr Snf | 4 mi | — | 2 | 0 |
| Audubon Health And Rehab | 12.1 mi | — | 2 | 0 |
| Thibodaux Healthcare And Rehabilitation Center | 12.6 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.