Not rated by CMS — ratings are suppressed for new or low-volume facilities.
A standard survey is most likely before around November 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at North Central Health Care during CMS and state inspections, most recent first.
A cognitively intact resident admitted for orthopedic aftercare reported $115 missing from their wallet. The facility initiated an investigation, searched the room, and interviewed staff who had worked on the unit during the relevant period, but did not interview other residents on the unit to determine if there were additional missing money/property concerns or trends, despite a policy requiring monitoring for such trends. During surveyor review, leadership confirmed that other residents had not been specifically interviewed as part of this investigation.
A resident with severe cognitive impairment and on hospice care was injured during a transfer using a Hoyer lift when staff used the incorrect sling type. The resident fell, sustaining a closed head injury, and later passed away. The facility's failure to ensure the correct sling type was used led to this incident.
The facility failed to store, prepare, and distribute foods in a sanitary manner, affecting 111 residents. Cook F was observed with an uncovered mustache, and various kitchen equipment were left uncovered while not in use, contrary to the facility's policies.
The facility failed to prevent the spread of infections by not sanitizing mechanical lifts between uses, not providing hand hygiene for residents before eating, and not performing proper hand hygiene between glove changes during care.
A resident with severe cognitive impairment and behavioral issues was not adequately supervised, leading to an incident where another resident sustained injuries. The care plan, which included increased staff surveillance and a chime alarm, was not effectively implemented, resulting in a lack of supervision and increased risk to other residents.
Failure to Thoroughly Investigate Report of Missing Resident Money
Penalty
Summary
The deficiency involves the facility’s failure to conduct a thorough investigation into a cognitively intact resident’s report of missing money. The resident was admitted for orthopedic aftercare and had an admission MDS BIMS score of 14/15, indicating intact cognition. On 02/13/26 at approximately 5:30 PM, the resident reported to a facility nurse that $115.00 was missing from their wallet and stated the last time they saw the money was about a week earlier. The facility initiated an investigation, notified the police, and conducted a thorough search of the resident’s room. Staff who worked on the unit between 02/06/26 and 02/13/26 were interviewed, but the missing money was not found. Despite these steps, the investigation did not include interviews with other residents on the unit to determine whether there were additional reports of missing money or property, or to identify any related concerns, risks, or trends. The facility’s policy on abuse, neglect, misappropriation, exploitation, resident-to-resident altercations, injury of unknown origin, and caregiver misconduct, last reviewed on 08/07/25, states that monitoring will include identification of any department, caregiver, and/or resident trends. On 03/17/26, the surveyor reviewed the investigation and confirmed that other residents on the unit had not been interviewed as part of this incident. During interviews on that date, the Nursing Home Administrator and Social Services staff acknowledged that residents were not specifically interviewed in connection with this investigation.
Resident Injury Due to Incorrect Sling Use During Transfer
Penalty
Summary
The facility failed to ensure a resident using a Hoyer lift for transfers received adequate supervision and assistance devices, leading to a serious incident. The resident, who had severe cognitive impairment and was on hospice care due to failure to thrive, osteoporosis, and weight loss, was transferred using the incorrect sling type. The care plan had been updated to use a split leg sling due to the resident's tendency to lean forward, but staff used an hourglass sling instead. This error resulted in the resident falling from the lift, sustaining a closed head injury, and subsequently passing away. The incident occurred when a CNA, who was not familiar with the resident's updated care plan, assisted in transferring the resident from a chair to a bed. The CNA was unaware of the change in sling type, as it was not communicated in the 72-hour report. During the transfer, the resident leaned forward and fell out of the hourglass sling, hitting the right side of her face on the leg of the Hoyer lift. This fall caused a nosebleed and bruising to the eyes, forehead, and cheekbone, and the resident was later placed on bed rest and comfort measures. The facility's documentation indicates that an investigation was initiated immediately after the incident, identifying the use of the wrong sling type as the cause. The medical examiner determined the cause of death as complications from a closed head injury due to the fall. The facility's failure to ensure the correct sling type was used for the resident's transfer created a situation of immediate jeopardy, which was later addressed by the facility.
Removal Plan
- Corrective actions were immediately put into place to ensure all residents who require mechanical lift transfers have the appropriate sling type and size.
- Removed Hoyer lift from service to be checked over by Biomed before using again.
- Removed staff involved from conducting any resident transfers pending investigation.
- Immediate education provided to all staff working and education continued for all staff as they came onto their shift.
- Removed full body lift from service to be checked over by Biomed before using again.
- Education started immediately via a read and sign on PSST (position, sling, size, type) importance of walking rounds and communication.
- Implemented sling audit to be completed at each shift change during walking rounds to verify correct sling continues to be used. The audit is ongoing and will be evaluated at QAPI.
- All residents requiring a full body lift or sit to stand lift were audited to validate that the care plan and the sling in the room matched.
- Educated all staff that slings should be laundered on the unit to always ensure availability of correct slings on the units.
- Signs were placed in all soiled linens rooms reminding staff to NOT send to central laundry to ensure correct sling size always available.
- Added hooks to the back of resident room doors to store slings in an easily accessible area.
- A visual of the sling types was posted on each full body lift.
- Online education-module was assigned to all nurses and CNAs including agency staff which included lifting techniques and sling details and had acknowledgment of understanding through a post module exam. This education was completed, correcting the deficiency.
Sanitation Deficiencies in Food Storage and Preparation
Penalty
Summary
The facility did not store, prepare, and distribute foods in a sanitary manner, which has the potential to affect 111 residents who eat orally. During an initial tour of the kitchen, Cook F was observed with an uncovered mustache, despite the facility's policy requiring all facial hair to be covered. Both the Supervisor of Nutritional Services (SNS) G and the Director of Nutritional Services (DNS) H confirmed that the expectation is for all hair, including facial hair, to be covered in the kitchen. Cook F acknowledged the requirement but did not comply during the tour, leading to a potential risk of contamination in the food preparation area. Additionally, various pieces of kitchen equipment, including a can opener, blender, steam jacket/kettle, and robo-coup food processor, were observed uncovered while not in use. The facility's policy mandates that all equipment should be covered when not in use to prevent contamination. Both Cook F and SNS G acknowledged that not covering the equipment poses a potential contamination risk. DNS H also confirmed that all equipment in the kitchen needs to be covered when not in use, indicating a lapse in adherence to the facility's food safety protocols.
Infection Control Deficiencies
Penalty
Summary
The facility failed to properly prevent the spread of infections as evidenced by multiple deficiencies in infection control practices. Mechanical lifts were not sanitized between uses for four residents, despite facility policy requiring sanitization with Purple Super Sani-Cloth wipes or 3M 40A after each use. Observations showed that CNAs did not wipe down the lifts after transferring residents, even when residents were on Enhanced Barrier Precautions. Interviews with staff confirmed that they were aware of the policy but failed to follow it consistently. Additionally, the facility did not provide hand hygiene for six residents before eating. These residents, who were observed wandering around the dementia care wing and touching various surfaces, were served snacks without being offered hand hygiene. Interviews with the CNAs responsible for serving the snacks revealed that they did not consider hand hygiene before serving food, despite acknowledging its importance. The facility also failed to perform proper hand hygiene between glove changes during care for one resident. The resident, who had a history of sepsis and pressure ulcers, was observed receiving care from a CNA who did not perform hand hygiene after removing gloves and before donning new ones. This lapse in protocol was confirmed through interviews with the CNA and the charge nurse, who both acknowledged the expectation for hand hygiene between glove changes and after handling potentially contaminated items.
Inadequate Supervision Leading to Resident-to-Resident Incident
Penalty
Summary
The facility did not provide adequate supervision to prevent resident-to-resident incidents, specifically involving a resident with severe cognitive impairment and behavioral issues. The resident, who has a history of wandering and aggressive behavior, was found in another resident's room, leading to an incident where the other resident sustained injuries. The care plan for the resident included measures such as increased staff surveillance and the use of a chime alarm to alert staff of the resident's movements, but these measures were not effectively implemented on the night of the incident. On the night of the incident, both the RN and CNA were assisting another resident, leaving the nurse's desk unattended. During this time, the resident in question wandered into another resident's room, resulting in the other resident being found on the floor with injuries. The RN did not follow the care plan, which required staff to be present at the nurse's desk to respond to the chime alarm and to provide supervision to the wandering resident. The RN admitted that the care plan was not followed, and the lack of supervision placed other residents at risk. The Director of Nursing confirmed that the staff did not adhere to the care plan and that the resident's door chime only works if the door is closed, which may not have been the case. The facility has since ordered a motion alarm with a pager to better monitor the resident's movements and has issued a memo requiring staff to supervise the resident in the day area until the new alarm system is in place. However, these corrective actions were not in place at the time of the incident, leading to the deficiency in supervision and resident safety.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Wausau
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Amethyst Health Of Wausau | 1.2 mi | — | 7 | 4 |
| Wood Aven Health And Rehabilitation | 2.8 mi | — | 13 | 0 |
| Wausau Manor Health Services | 3.8 mi | — | 10 | 0 |
| Rennes Health And Rehab Center-weston | 4.6 mi | — | 1 | 0 |
| Pride Tlc Therapy And Living Campus | 5.3 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.