Not rated by CMS — ratings are suppressed for new or low-volume facilities.
The next survey window likely opens around February 2027
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Neighbors - West Neighborhood (the) during CMS and state inspections, most recent first.
A resident with a skin injury did not receive comprehensive weekly wound assessments as required by the facility's policy. Despite having a treatment order for weekly documentation, the facility failed to perform consistent assessments, particularly after the resident returned from the hospital with a wound vac order. The Director of Nursing stated that the facility does not measure surgical wounds weekly, contributing to the deficiency in care.
The facility failed to implement effective infection control measures, as evidenced by the lack of Enhanced Barrier Precautions for a resident with a diabetic ulcer and improper PPE use for another resident with a wound infection. Staff did not adhere to hand hygiene protocols, and equipment was not properly disinfected. Additionally, a staff member was observed wearing a mask incorrectly during a period of heightened precautions.
Failure to Conduct Comprehensive Wound Assessments
Penalty
Summary
The facility failed to complete comprehensive weekly wound assessments for a resident, identified as R30, who had a skin injury. The facility's policy required weekly wound documentation, but this was not adhered to for R30. The resident, who had an open wound on the left lower leg, was admitted to the facility with several diagnoses, including osteoporosis and Alzheimer's disease. An event report documented that R30 developed a skin tear on the left calf, which was initially treated but later required emergency care due to bleeding and exposure of fatty tissue. Despite the facility's treatment order form specifying weekly measurements and documentation for wounds, R30's wound assessments were not conducted comprehensively or consistently. The resident returned from the hospital with a wound vac order, but the facility did not perform a comprehensive wound assessment upon readmission. The first documented comprehensive assessment occurred a week later, and no further assessments were completed for the rest of December. The next assessment was not until four weeks later, and it lacked details on the wound's depth and drainage. The Director of Nursing (DON) indicated that the facility does not perform weekly measurements for surgical wounds, which they considered R30's wound to be. The DON acknowledged that the resident frequently scratched at the wound, which could have contributed to the infection. However, the facility's failure to conduct regular and comprehensive wound assessments as per their policy and treatment orders led to a deficiency in providing appropriate care for R30's wound.
Inadequate Infection Control Practices in LTC Facility
Penalty
Summary
The facility failed to maintain an effective infection prevention and control program, as evidenced by multiple deficiencies observed by surveyors. One resident with a diabetic foot ulcer did not have Enhanced Barrier Precautions (EBP) initiated, despite facility policy and CDC recommendations indicating that EBP should be implemented for residents with chronic wounds. The Director of Nursing (DON) acknowledged the need for EBP for such conditions but did not initiate it for the resident, relying instead on personal experience and training, which was not aligned with the facility's policy. Another resident, who was on EBP due to a wound infection with multidrug-resistant organisms, did not receive proper care from the staff. Certified Nursing Assistants (CNAs) and a Registered Nurse (RN) failed to wear the required personal protective equipment (PPE) such as gowns and gloves during high-contact care activities. Additionally, hand hygiene practices were inadequate, as observed when a CNA did not wash hands properly between glove changes. The RN also used contaminated scissors to cut a new dressing for the resident's wound, further compromising infection control. The facility's infection control practices were further compromised by the improper disinfection of equipment. Slings used for resident transfers were not disinfected after each use, increasing the risk of cross-contamination. Additionally, a staff member was observed wearing a mask incorrectly during a time when the facility had implemented masking as a preventative measure following an outbreak. These observations indicate a systemic failure in adhering to infection control protocols, as outlined in the facility's policies and CDC guidelines.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Menomonie
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Neighbors - East Neighborhood (the) | 0 mi | — | 5 | 0 |
| Neighbors - Central Neighborhood (the) | 0.1 mi | — | 0 | 0 |
| American Lutheran Home-menomonie | 1.7 mi | — | 0 | 0 |
| Glenhaven | 17.9 mi | — | 16 | 0 |
| Dove Healthcare - West Eau Claire | 18.1 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.