Not rated by CMS — ratings are suppressed for new or low-volume facilities.
The next survey window likely opens around January 2027
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Hillview Health Care Ctr during CMS and state inspections, most recent first.
Staff routinely cleaned resident room floors using only water, without detergent or disinfectant, despite CDC guidelines requiring a two-step cleaning and disinfection process for bodily fluid spills. CNAs reported being told not to use cleaning products due to concerns about the flooring warranty and product costs. The DON confirmed that water alone was insufficient for proper cleaning and disinfection, resulting in a deficiency in infection control practices.
The facility failed to maintain sanitary food handling practices, with staff observed not following proper hand hygiene protocols. Culinary Services Assistants were seen handling ready-to-eat foods with contaminated hands and not changing gloves between tasks. A Food Service Supervisor acknowledged these improper practices, indicating a lack of adherence to established procedures.
The facility failed to maintain an effective infection control program, as staff were observed improperly handling and disposing of PPE and soiled linens. A CNA and RN were seen exiting rooms with contaminated items without bagging them, and an LPN did not wear a gown during catheter care for a resident under Enhanced Barrier Precautions. These actions violated the facility's infection control policies.
Failure to Follow Infection Control Guidelines for Floor Cleaning
Penalty
Summary
The facility failed to follow infection control and prevention guidelines for environmental cleaning of floors in resident areas for 34 sampled residents. According to interviews and record reviews, staff were routinely mopping resident room floors using only water, without any cleaning solution or disinfectant, contrary to CDC guidelines which require a two-step process of cleaning with detergent and then disinfecting, especially in the case of spills involving bodily fluids. Certified Nurse Aides (CNAs) reported that they were instructed not to use cleaning products due to concerns about the flooring warranty and the cost of approved products. In cases of visible contamination, such as bowel movements, some staff used hydrogen peroxide wipes, but this was not standard practice and was discouraged by management. Staff expressed concerns that using only water did not adequately clean or disinfect the floors and could spread contaminants. The Supportive Systems Manager confirmed that only water had been used for mopping and stated that a new cleaning and disinfecting product was expected to arrive soon. The Director of Nursing acknowledged that using only water was not appropriate, as it did not kill germs, and stated an expectation that staff should use detergent followed by a sanitizer. The facility's practice of cleaning floors with only water, without proper cleaning agents or disinfectants, was inconsistent with both CDC recommendations and internal expectations, leading to a deficiency in infection control practices.
Improper Hand Hygiene and Food Handling Practices
Penalty
Summary
The facility failed to maintain a safe and sanitary environment for food preparation, storage, and distribution, potentially affecting all 51 residents. Observations revealed that staff did not adhere to proper hand hygiene protocols. For instance, a Culinary Services Assistant (CSA) was seen washing hands but turning off the faucet with clean hands, which is against the facility's policy. Another CSA was observed handling ready-to-eat foods with contaminated hands after touching a garbage can lid and not changing gloves between tasks, such as moving items and touching food directly. Further observations included a CSA wearing the same gloves throughout meal service, touching various surfaces and food items without changing gloves. Additionally, a Food Service Supervisor instructed a CSA to wash hands after touching their hair net and face, but the CSA washed hands inadequately and turned off the faucet with clean hands. The Food Service Supervisor acknowledged the improper hand hygiene practices and mentioned that staff should not wear gloves during tray line service but use utensils instead. Despite having training on hand hygiene, the facility lacked written audits, relying only on daily visual checks.
Inadequate Infection Control Practices Observed
Penalty
Summary
The facility failed to establish and maintain an effective infection prevention and control program, as evidenced by multiple observations of improper handling and disposal of personal protective equipment (PPE) and soiled linens. Staff members, including a Certified Nursing Assistant (CNA), a Registered Nurse (RN), and a Nurse Manager, were observed exiting resident rooms with contaminated PPE and linens without placing them in a plastic bag, contrary to the facility's policy. This practice was observed during the care of a resident with wound care needs, where staff members discarded PPE in hallway hampers without proper containment. Further observations revealed that a CNA repeatedly exited resident rooms with soiled linens and PPE gowns not contained in bags, despite Enhanced Barrier Precautions (EBP) signs on the doors. The CNA was seen carrying linens and PPE gowns against her body and disposing of them in hallway bins without proper containment. This practice was inconsistent with the facility's policy, which requires soiled items to be bagged before leaving the resident's room. Additionally, a Licensed Practical Nurse (LPN) failed to don a gown while providing catheter care to a resident under Enhanced Barrier Precautions due to a chronic suprapubic catheter. The LPN acknowledged the need for gown and gloves during such care but did not adhere to the protocol. These actions demonstrate a lack of adherence to the facility's infection control policies, potentially affecting all residents in the facility.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near La Crosse
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Bethany St Joseph Care Ctr | 1 mi | — | 0 | 0 |
| Benedictine Manor Of Lacrosse | 1.3 mi | — | 1 | 0 |
| Riverside | 2.1 mi | — | 12 | 0 |
| La Crescent Health Services | 6.3 mi | — | 25 | 1 |
| Onalaska Care Center | 7.2 mi | — | 1 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.