Alfredo Gonzalez Texas State Veterans Home
Inspection history, citations, penalties and survey trends for this long-term care facility in Mcallen, Texas.
- Location
- 301 E Yuma Ave, Mcallen, Texas 78503
- CMS Provider Number
- 676063
- Inspections on file
- 30
- Latest survey
- April 1, 2026
- Citations (last 12 mo.)
- 13 (2 serious)
Citation history
Health deficiencies cited at Alfredo Gonzalez Texas State Veterans Home during CMS and state inspections, most recent first.
Two residents with severe cognitive impairment were involved in an incident in which one struck the other’s hand with an empty water bottle, and the facility failed to report this allegation of abuse to the State Survey Agency within the required two-hour timeframe. The administrator, who serves as the abuse coordinator, was notified of the event but delayed reporting while conducting interviews and gathering information, resulting in a report submission that exceeded the facility’s policy and regulatory reporting window, despite assessments showing no new injuries or signs of distress in either resident.
Two male residents with dementia‑related diagnoses and behavioral histories were involved in a resident‑to‑resident altercation in which one resident, described by staff as verbally aggressive, was reported by a CNA to have punched his roommate in the face and chest at the room doorway. An LPN assessed the roommate, documented no injuries, and the resident denied being hit; the DON and Administrator were notified but did not initiate an abuse investigation, did not separate the residents, and relied on intermittent monitoring instead of a room change or 1:1 supervision. Hours later, a second incident occurred in the same room, with staff finding the roommate on the floor with multiple skin tears and redness to the nose and the other resident nearby holding a bedside table and reportedly stating he would hit the roommate again. Nursing documentation reflected that the injured resident reported being pulled or pushed to the floor by the other resident. Surveyors determined the facility failed to protect the resident from abuse and to implement adequate protective interventions after the first reported altercation, resulting in Immediate Jeopardy past noncompliance.
Two cognitively impaired male residents with known behavioral histories were involved in a resident-to-resident altercation in which one resident was reportedly punched in the face and chest by his roommate, as witnessed and reported by a CNA. An LPN assessed the alleged victim, documented no injuries, and recorded that he denied being hit, and leadership decided not to initiate an abuse investigation or separate the residents, instead relying on limited and inconsistently documented monitoring. The residents continued to share a room, and a second incident occurred in which the same resident was found on the floor with bilateral arm and knee skin tears and facial redness, after he stated his roommate had pulled him down, while another CNA reported seeing the aggressor standing over him with a bedside table and threatening to hit him again, demonstrating a failure to implement abuse-prevention policies and adequate protective measures.
A resident with multiple comorbidities, moderate cognitive impairment, and identified risk for skin impairment did not receive weekly skin assessments as required by her care plan, physician orders, and the facility’s skin and wound policy. An existing order for weekly skin checks was discontinued and not renewed for several months, and no weekly skin and wound evaluations were documented during that time. The DON confirmed that nursing staff had not been performing or documenting weekly skin assessments for this resident despite the facility policy requiring licensed nurses to complete and record weekly skin checks.
A resident with severe dementia, anxiety, major depressive disorder without psychotic features, and insomnia received Seroquel 200 mg at bedtime as an antipsychotic without an adequate documented indication. The MDS showed severe cognitive impairment but no psychosis, while the care plan and consent listed multiple psychiatric diagnoses, and orders tied Seroquel to dementia with agitation and anxiety. The MAR confirmed administration over several days, and antipsychotic side effect monitoring was ordered. In interviews, the DON acknowledged that antipsychotics like Seroquel are not indicated for dementia and could not explain the associated risks, while a PA emphasized cautious use in the elderly. The facility’s psychotropic medication policy required appropriate use and monitoring, but surveyors determined that the indication for Seroquel use did not meet these standards.
Two residents with dementia-related and behavioral diagnoses were involved in a resident-to-resident altercation during which one resident was found on the floor with multiple skin tears and reported that his roommate had caused the fall. Nursing staff documented the injuries, completed assessments, and transferred the injured resident to the hospital, where no fractures were found. The abuse coordinator/administrator was notified of the alleged abuse and injuries but did not report the allegation to the state agency within the required 2-hour timeframe, despite facility policy and state guidance requiring immediate reporting of alleged abuse or events resulting in serious bodily injury.
Call Light Not Within Reach: A resident with Parkinson's Disease, DM2, and severe cognitive impairment was observed in bed with the call light hanging low on the bedside rail and out of reach. A CNA said he could not reach it and needed it within reach because he required total assistance, while an LVN said he would not be able to notify staff if he needed something. The resident stated he would have to do without if the call light was not within reach, and the DON said there was no policy in place for call lights.
Failure to Care Plan Contact Precautions: A resident with ESBL to an arterial ulcer and severe cognitive impairment did not have contact precautions included on the care plan, and no contact precaution order was documented. The MDS nurse, ADON, and DON all stated the precautions should have been care planned, but it was missed despite the resident receiving IV Meropenem for the infection. The facility’s care plan policy required a comprehensive, person-centered plan with measurable objectives and interventions.
A resident with ESBL to an arterial ulcer and severe cognitive impairment had a care plan for antibiotics, but the record did not include a physician order for isolation precautions. Staff interviews showed confusion about who was responsible for entering the order, and the DON stated orders should be entered promptly so staff know how to care for residents in isolation and what PPE is required.
Expired Metoprolol Tartrate and Amlodipine Besylate were found in a 400-hall med cart for a resident with HTN, stroke history, CKD, Parkinson’s disease, dementia, and anxiety. Staff interviews showed the meds were still being used from the cart, while the LVN, pharmacy nurse, ADON, and DON each described shared responsibility for checking expiration dates during med passes and cart audits.
A resident with ESBL to an arterial ulcer, dementia, and severe cognitive impairment was receiving IV Meropenem, but there was no isolation precaution order and the care plan did not include isolation precautions. During observation, no contact precaution sign was posted on the door and no PPE was available at the doorway. Staff stated the resident should have been on contact precautions and that nurses were responsible for placing the sign and PPE.
A resident with severe cognitive impairment, hemiplegia, speech and language deficits, and total dependence for several ADLs was observed with a call light that did not activate the room or hallway indicator when pressed. A CNA confirmed the issue during testing, while staff stated they routinely checked call lights and that the resident used his call light. The Maintenance Supervisor and DON were aware of the problem, and records showed ongoing nurse call checks and a work order for facility-wide cord checks.
Staff failed to consistently wear required PPE, including gowns and gloves, before entering the room of a resident on Enhanced Barrier Precautions. Despite clear signage, available supplies, and staff awareness of infection control protocols, both an LVN and a CNA provided care without donning appropriate PPE, resulting in a breach of the facility's infection prevention policy for a resident with complex medical needs.
A facility failed to maintain an effective infection prevention and control program when an LVN did not adhere to Enhanced Barrier Precautions (EBP) while caring for a resident with a PEG tube. Despite training and available PPE, the LVN entered the resident's room without donning a gown and gloves during high-contact activities, as confirmed by video footage and staff interviews. The resident, with severe cognitive impairment and requiring a feeding tube, was at risk due to this non-compliance.
The facility failed to maintain a sanitary environment in a resident's shower, as a dirty towel with brown colorations was found in the shower area on two separate occasions. Housekeeping staff claimed rooms were cleaned daily, but the towel remained, indicating a lapse in cleaning or communication. The DON and ADM were unaware of the issue until it was reported, acknowledging the importance of a clean environment.
A facility failed to maintain accurate medical records by continuing to log temperatures for a resident's personal refrigerator after it was taken home. Despite the refrigerator's removal, staff documented temperatures on the MAR, indicating a lapse in accurate record-keeping. Interviews with staff revealed a lack of awareness and policy guidance on maintaining accurate documentation.
Two LVNs at a facility failed to adhere to enhanced barrier precautions (EBP) by not wearing gowns while providing care to residents with PEG tubes and midline catheters. Despite available PPE and signage, the LVNs only wore gloves, citing reasons such as lack of recent training and forgetfulness. This non-compliance with the facility's infection control policy potentially risked cross-contamination and infection among residents.
Two residents with feeding tubes were admitted to a facility without physician orders for enhanced barrier precautions (EBP), despite the presence of PPE and signage indicating the need for such measures. The ADON and DON confirmed the oversight, attributing it to a lack of formal training and adherence to policy, potentially placing residents at risk of infection.
A facility failed to follow its policy on the storage of foods brought by family for a resident with a personal refrigerator. The resident, with Parkinson's disease and other conditions, had a care plan requiring daily temperature logs for the refrigerator, which were incomplete for October. The DON admitted the policy was not followed, and the resident's family stated the fridge was for the resident's pleasure feeding items, contrary to the DON's claim. This oversight could risk foodborne illness.
A resident with severe cognitive impairment and diagnoses of congestive heart failure and pleural effusion was not provided oxygen at the prescribed rate, as observed during a survey. The resident was found receiving oxygen at 3 Lpm instead of the prescribed 2 Lpm. Interviews with nursing staff revealed inconsistencies in monitoring oxygen flow rates, with responsibility placed on floor nurses to ensure accuracy. The facility's policy required documentation of physician orders for oxygen therapy, but the discrepancy was not addressed, indicating a lapse in adherence to procedures.
The facility failed to post daily nurse staffing information on two days, as required, due to prioritization of other duties by the responsible CNA. The DON and Administrator were aware of the requirement but did not ensure compliance.
Failure to Timely Report Alleged Resident-to-Resident Abuse to State Agency
Penalty
Summary
The deficiency involves the facility’s failure to timely report an allegation of resident-to-resident abuse to the State Survey Agency (HHSC) and appropriate officials within the required two-hour timeframe. A male resident with Alzheimer’s disease, schizoaffective disorder, anxiety, depression, and muscle weakness, and with a BIMS score of 02 indicating severe cognitive impairment and a history of physical behaviors toward others, hit another male resident’s hand with an empty water bottle. The second resident had unspecified dementia, anxiety, restlessness/agitation, muscle wasting and atrophy, and a BIMS score of 00 indicating severe cognitive impairment, and did not have a history of physical or verbal behavioral symptoms toward others. The incident occurred in the morning, and the administrator, who served as the abuse coordinator, was notified of the event at approximately 10:45 AM. The facility’s policy, revised in January 2024, required that all alleged or suspected abuse, neglect, exploitation, mistreatment, injuries of unknown origin, or misappropriation of resident property be reported immediately, but not later than two hours after the allegation is made, when the events involve abuse or result in serious bodily injury. The administrator acknowledged that the incident between the two residents met criteria for reporting within two hours, but she did not report it to HHSC until 2:26 PM, exceeding the required timeframe. She stated that the delay occurred because she was conducting interviews and gathering information. Progress notes for both residents on the date of the incident documented head-to-toe assessments with no new skin abnormalities, no signs or symptoms of emotional distress or pain, and subsequent observations showed no visible injuries and that both residents were not in distress; however, the reporting requirement was still not met as specified by facility policy and regulatory expectations.
Failure to Protect Resident From Repeated Resident‑to‑Resident Physical Abuse
Penalty
Summary
The deficiency involves the facility’s failure to protect a resident from abuse and to implement adequate protective interventions after a reported resident‑to‑resident physical altercation. One male resident with dementia, severe cognitive impairment (BIMS score 04), generalized anxiety disorder, major depressive disorder, and a history of verbal aggression toward staff and other residents was sharing a room with another male resident with Alzheimer’s disease and moderate cognitive impairment (BIMS score 11). The cognitively impaired aggressive resident had documented episodes of verbal aggression toward staff and residents in the months prior to the incidents, including multiple resident‑to‑resident verbal aggression events. The roommate had a history of some anger issues at home per family, but non‑physical. On the morning of 02/07/26, staff reported a resident‑to‑resident altercation at the doorway of the shared room. CNA A stated she saw the aggressive resident holding the roommate’s shirt and striking him with a closed fist once to the jaw and once to the chest while the roommate was in his wheelchair trying to exit the room. CNA A reported this to LVN B, including her concern that the two residents could not safely remain together and that the aggressive resident could attack or even kill the roommate. LVN B assessed the roommate, documented that he denied being hit and had no injuries or emotional distress, and documented that the aggressive resident did not recall the incident and had no injuries. The DON and Administrator were notified, but no abuse investigation was initiated because the roommate denied being hit, and the facility relied on his denial despite CNA A’s eyewitness account. The facility did not separate the residents or change rooms; instead, they intermittently monitored and alternated the residents’ presence in the room, with only brief or inconsistent staff presence outside the door and no formal, continuous monitoring documentation during the night shift. In the early morning hours of 02/08/26, a second, more serious altercation occurred between the same two residents. At approximately 4:00 a.m., staff responded to calls for help and found the roommate on the floor with the aggressive resident standing nearby; another CNA reported seeing the aggressive resident holding a bedside table at his waist and later heard him say he would hit the roommate again. Nursing staff assessments documented skin tears to both antecubital areas and the right knee, as well as redness on the bridge of the nose. The roommate stated that the aggressive resident had grabbed him by the arms and pushed him to the floor, and another nurse documented that the roommate reported being pulled from his wheelchair to the floor. Both residents were sent to the hospital for evaluation. The facility’s DON later acknowledged that, in response to the first incident, they had only implemented limited monitoring as reflected in the chart, did not conduct an abuse investigation because the roommate denied being hit, did not perform a room change, and that the second incident could have been prevented had monitoring and protective measures been continued and fully implemented. The surveyors determined that the facility failed to ensure residents were free from abuse and failed to protect the roommate after the initial reported physical altercation, resulting in a second incident with documented injuries and constituting past noncompliance at the Immediate Jeopardy level from 02/07/26 to 02/08/26. The noncompliance was identified as past noncompliance with Immediate Jeopardy beginning on 02/07/26 and ending on 02/08/26. The facility’s failure to protect residents from abuse and to follow its abuse policy for protection during an investigation could place residents at risk of physical harm, mental anguish, and emotional distress. The DON stated that not implementing the abuse policy for protection of residents could negatively impact residents because it could cause injury, and in this case, the only negative impact identified for the roommate was superficial skin tears. The Administrator and DON both confirmed that, at the time of the first incident, they did not identify the event as abuse due to the roommate’s denial of being hit, did not initiate a formal abuse investigation, and relied on limited monitoring rather than separation or one‑to‑one supervision, which did not prevent the second altercation and resulting injuries.
Removal Plan
- Changed Resident #1’s room
- Implemented 15-minute observation checks for Resident #1
- Sent Resident #1 out of the facility
- Implemented a resident-to-resident behavior monitoring tool to identify residents with incidents/behaviors and document corrective actions taken
- Held an ADHOC QAPI meeting addressing the resident-to-resident incident
- Updated Resident #1 care plan to address resident-to-resident aggression
- Updated Resident #2 care plan to address resident-to-resident altercations
- Reviewed care plans for additional identified residents with behaviors to ensure behaviors and interventions were addressed
- Coordinated psychiatric nurse practitioner involvement via email communications identifying residents with behaviors and follow-up
- Ensured psychiatry evaluations occurred for residents with behaviors
- Conducted facility-wide in-service training for all team members on immediate reporting of abuse/injury/neglect/exploitation to the Administrator, reporting resident-to-resident aggression/inappropriate touching, redirecting and keeping residents safe, and placing residents on one-to-one monitoring and keeping them separated
- Provided additional staff training and awareness on immediately reporting abuse to the Administrator and separating residents and implementing one-to-one monitoring after resident-to-resident altercations
- Provided abuse guidance training to the DON and Administrator
Failure to Protect Residents From Repeated Resident-to-Resident Abuse
Penalty
Summary
The deficiency involves the facility’s failure to develop and implement written policies and procedures that prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident property, specifically in relation to resident-to-resident aggression. Resident #1, an elderly male with dementia, severe cognitive impairment (BIMS score of 4), generalized anxiety disorder, major depressive disorder, and insomnia, had a documented history of verbal aggression toward staff and other residents. His care plan reflected multiple episodes of resident-to-resident and resident-to-staff verbal aggression prior to the incidents in question. Resident #2, an elderly male with Alzheimer’s disease and moderate cognitive impairment (BIMS score of 11), also had documented behavioral symptoms, including physical and verbal behaviors directed toward others. On 02/07/26, a resident-to-resident altercation occurred between Resident #1 and Resident #2 at the entrance to their shared room. CNA A reported seeing Resident #1 holding Resident #2’s shirt and striking him with a closed fist once in the jaw and once in the chest while Resident #2 was in his wheelchair attempting to exit the room. CNA A stated she yelled for them to stop and called for help, after which LVN B assisted in separating the residents and took Resident #2 to the common area. CNA A reported to LVN B that she had witnessed the punches and warned that the two residents could not safely remain together because Resident #1 was aggressive and could attack Resident #2. LVN B assessed Resident #2, documented no injuries or pain, and recorded that Resident #2 denied being hit and stated only his wheelchair was struck. The DON and Administrator were notified of the incident and of CNA A’s report that Resident #1 had hit Resident #2, but no abuse investigation was initiated because Resident #2 denied being hit. Following the first incident, the facility’s response consisted of limited and inconsistently implemented monitoring. CNA A reported she was posted outside the room for about 10 minutes and did not see anyone else sit outside the room afterward. The DON and RN F stated that monitoring and having an aide posted outside the door were used, but the DON acknowledged there was no documentation of monitoring during the night shift and that the only monitoring was what appeared in the chart. No room change or one-to-one supervision was implemented at that time, and the residents continued to share a room. On 02/08/26 at approximately 4:00 a.m., a second incident occurred in which Resident #2 was found on the floor with bilateral arm and right knee skin tears and redness to the bridge of his nose. Staff interviews and documentation indicated that Resident #2 stated his roommate had grabbed him by the arms and pushed him to the floor, and another aide reported seeing Resident #1 standing over Resident #2 holding a bedside table and saying he would hit him again. Both residents were sent to the hospital for evaluation. The DON later stated that because Resident #2 denied being hit after the first incident, the facility did not initiate an abuse investigation and only implemented limited monitoring, and further acknowledged that the second incident could have been prevented had monitoring been continued. This sequence of events demonstrated the facility’s failure to fully implement its abuse policy requiring protection of residents from harm during abuse investigations and prevention of occurrences of abuse.
Removal Plan
- Completed a room change for Resident #1.
- Implemented 15-minute observation checks for Resident #1.
- Sent Resident #1 out of the facility and cancelled the bed hold.
- Implemented a monitoring tool to identify residents with resident-to-resident behaviors and document actions taken to correct behaviors.
- Held an ADHOC QAPI meeting addressing the resident-to-resident incident.
- Updated Resident #1’s care plan to address resident-to-resident aggression.
- Updated Resident #2’s care plan to address resident-to-resident altercations.
- Reviewed and updated care plans for additional identified residents with behaviors with interventions to address behaviors.
- Coordinated psychiatric nurse practitioner involvement to identify residents with behaviors and follow up.
- Ensured psychiatric evaluations occurred for residents with behaviors.
- Conducted facility-wide in-service training for all team members on immediate reporting of abuse, injury, neglect, and exploitation to the Administrator; reporting resident-to-resident aggression and inappropriate touching; redirecting and keeping residents safe; placing residents on one-to-one monitoring; and keeping residents separated.
- Trained staff to report abuse immediately to the Administrator and to separate residents and implement one-to-one monitoring with any resident-to-resident altercation.
- Trained the DON and Administrator on the abuse guidance policy for preventing, identifying, and reporting.
Failure to Complete and Document Weekly Skin Assessments per Policy
Penalty
Summary
The facility failed to ensure that a resident received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the resident’s choices by not completing and documenting weekly skin assessments as required by facility policy and physician orders. The resident was an elderly female with epilepsy, dysphagia following a nontraumatic intracerebral hemorrhage, age-related physical debility, and a cognitive communication deficit, with a BIMS score indicating moderate cognitive impairment. Her care plan identified her as having actual or at risk for skin impairment related to incontinence and dependence on staff for toileting and mobility, and included an intervention to follow the facility’s practice for assessing skin and following the skin protocol. Her MDS indicated no current pressure ulcers, venous or arterial ulcers, or other wounds, and a prior skin and wound evaluation documented a healed surgical incision. The resident had an order for weekly skin checks that was discontinued on 09/11/25 and not reordered until 02/24/26, leaving a gap during which no weekly skin assessment orders were in place. Record review showed that her last documented skin and wound evaluation form was completed on 09/30/25, and the DON confirmed that staff had not been doing skin assessments on this resident since sometime in September 2025. The facility’s Skin and Wound Prevention and Management policy required a licensed nurse to conduct and document a routine weekly skin assessment to identify new pressure injuries or other skin concerns, but this was not done for the resident during the identified period. The DON acknowledged that it was not identified that the resident lacked skin assessment orders and that the RN supervisor and DON were responsible for ensuring orders and documentation were in place, and stated that this failure could negatively impact residents by leaving issues untreated in a timely manner.
Inadequate Indication for Antipsychotic (Seroquel) Use
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident’s drug regimen was free from unnecessary antipsychotic medication. A male resident with severe dementia, generalized anxiety disorder, major depressive disorder without psychotic features, and insomnia was admitted and later discharged from the facility. His Quarterly MDS showed severe cognitive impairment with a BIMS score of 4, no indicators of psychosis, and only limited behavioral symptoms. Despite this, the MDS reflected that he was taking an antipsychotic with an indication noted. The care plan initiated in early September documented a focus on antipsychotic medication related to major depressive disorder and insomnia due to another mental disorder. A consent form for Seroquel 200 mg at bedtime was signed by the responsible party and completed by a physician, listing diagnoses including severe dementia with agitation, major depressive disorder without psychotic features, late-onset Alzheimer’s disease, and unspecified anxiety disorder. The resident’s order summary showed Seroquel 200 mg by mouth at bedtime for dementia with severe agitation and unspecified anxiety disorder, with administration documented on the MAR from early to late January. An order for antipsychotic side effect monitoring every shift was also in place. During interviews, the DON stated that antipsychotics such as Seroquel were not indicated for dementia and was unable to explain why or what negative impact they could have. She reported that the diagnosis associated with Seroquel was later changed to insomnia and that the resident was receiving Seroquel for insomnia, anxiety, and major depressive disorder. A PA stated that the resident was also followed by a mental health provider and that antipsychotics should be used carefully in the elderly, noting both potential benefits and negative impacts. The facility’s policy on psychotropic medication and gradual dose reduction stated that physicians and mid-level providers would use psychotropic medications appropriately with interdisciplinary team involvement, but the survey findings concluded there was not an adequate indication for the use of Seroquel before its administration.
Failure to Timely Report Resident-to-Resident Abuse Allegation to State Agency
Penalty
Summary
The deficiency involves the facility’s failure to immediately report an alleged resident-to-resident abuse incident to the state agency and appropriate officials within the required 2-hour timeframe. On the date in question, Resident #2 was found on the floor of his room at approximately 4:00 a.m., calling for help. A CNA entered the room and found Resident #2 on the floor with skin tears on both arms and the right knee. Resident #2 stated that his roommate, Resident #1, had pushed or pulled him down. Nursing documentation by LVN D and RN J identified bilateral antecubital skin tears, a right knee skin tear, and a red discoloration on the bridge of the nose, with Resident #2 reporting arm pain but denying emotional distress. Resident #2 was assessed, transferred to the hospital, and later returned with no fractures or critical findings noted in the hospital records. Resident #1’s records showed a history of dementia with severe cognitive impairment (BIMS score of 4), generalized anxiety disorder, major depressive disorder, and insomnia, with documented episodes of verbal aggression toward staff and other residents, and prior resident-to-resident verbal aggression. The care plan and IDT documentation reflected multiple prior behavioral incidents, including resident-to-resident verbal aggression on several dates and an entry on the date of the incident indicating resident-to-resident physical and verbal aggression. An IDT ABC tool completed by LVN D on the date of the incident documented that at 4:00 a.m. Resident #1 was standing over his roommate with a table and was upset, stating he would hit the roommate again. Resident #2’s records reflected Alzheimer’s disease with moderate cognitive impairment (BIMS score of 11) and a history of behavioral symptoms, including physical and verbal behaviors directed toward others. His care plan noted prior resident-to-resident physical altercations on the day before and the day of the incident. The Administrator, who served as the abuse coordinator, stated she was notified by LVN D at approximately 5:00 a.m. of the altercation and injuries but did not report the allegation to HHSC until 5:00 p.m., well beyond the 2-hour requirement. She acknowledged that the altercation should have been reported within 2 hours and that facility policy, consistent with HHSC PL 19-17, required alleged or suspected abuse to be reported immediately, but not later than 2 hours after the allegation is made, when the events involve abuse or result in serious bodily injury. The Administrator stated she reported late because she was busy conducting interviews.
Call Light Not Within Reach
Penalty
Summary
The facility failed to ensure Resident #42 had the call light within reach while in bed in his room. Resident #42 was admitted on 1/07/2025 with diagnoses including Parkinson's Disease, Diabetes Mellitus Type 2, and Alzheimer's Disease. His quarterly MDS reflected a BIMS score of 3, indicating severe cognitive impairment, and Section GG showed he was dependent for eating, oral hygiene, toileting hygiene, showering/bathing, upper and lower body dressing, putting on/taking off footwear, and personal hygiene. On 1/05/2026, observation showed the resident's call light device hanging low on the bedside rail and he was unable to reach it. During interview, a CNA stated the resident could not reach the call light, used it when he needed assistance, and that it was supposed to be within reach because he required total assistance with care. An LVN stated that if the resident needed something, he would not be able to notify staff, and said she checked that call lights were within reach during rounds. Later, the resident stated that if the call light was not within reach, he would just have to do without and said it would work better if clipped to his gown. The DON stated on 1/07/2026 that there was no policy in place for call lights.
Failure to Care Plan Contact Precautions
Penalty
Summary
The facility failed to develop and implement a comprehensive person-centered care plan for Resident #96’s contact precautions. Resident #96 was an 83-year-old male admitted with a diagnosis of ESBL to an arterial ulcer. His quarterly MDS assessment reflected a BIMS score of 4, indicating severe cognitive impairment. Record review showed that his most recent care plan did not include contact precautions or any related interventions, and his physician order summary reflected Meropenem IV for Escherichia coli ESBL to the arterial ulcer until 01/06/2026. There was no contact precaution order documented. During interview, the MDS nurse stated she was responsible for developing the care plan and said contact precautions should have been care planned, but she did not know why it was not completed. She stated that orders were checked daily in morning meetings except on weekends. The MDS nurse identified the lack of communication between staff and resident as a negative outcome, along with the spread of infection to others. The ADON stated that the nurses, herself, and MDS nurses were responsible for developing the care plan and that contact precautions should have been care planned as soon as possible, but she did not know how it was missed. The DON stated that the nurse who received the order was responsible for completing the care plan for Resident #96 and that contact precautions should have been care planned as soon as the order was received. The facility’s care plan policy stated that the community develops a comprehensive care plan for each resident with measurable objectives and appropriate interventions based on the comprehensive assessment, and that the care plan is updated and reviewed at least quarterly, annually, and with significant changes in condition.
Missing Physician Order for Isolation Precautions
Penalty
Summary
The facility failed to ensure that medical records were complete and accurately documented for one resident reviewed. Resident #96, an 83-year-old male admitted on an original admission date of 06/10/2021, had diagnoses including ESBL to an arterial ulcer. His record showed a Quarterly MDS dated 10/10/2026 indicating a BIMS score of 4 and severe cognitive impairment, and the care plan reflected ESBL to the wound with antibiotics for 14 days, with interventions to report changes in condition, administer medication and/or antibiotics as ordered, and monitor vital signs as indicated. However, the care plan did not include isolation precautions for the resident. The Physician's Order Summary dated 01/05/2026 reflected Meropenem IV for Escherichia coli ESBL to the arterial ulcer until 01/06/2026, but there was no physician order for isolation precautions. Staff interviews reflected differing understanding of who was responsible for entering isolation orders, with the ADON, DON, LVN staff, and wound care nurse each describing that nurses or the person receiving the order should enter it. The DON stated the order should be entered as soon as it is received so staff know how to care for residents in isolation and what PPE is required. The facility policy titled Professional Standard of Care stated that when a licensed nurse takes a verbal or telephone order, the nurse should sign the order and obtain the provider's signature in a timely manner.
Expired Medications Found in Medication Cart
Penalty
Summary
The facility failed to ensure that all drugs and biologicals were stored in accordance with accepted professional principles when expired medications were found in the 400-hall medication nurse cart for a resident. During observation of the cart, two expired blister packs were identified for the resident: Metoprolol Tartrate 100 mg with an expiration date of 12/31/2025 and Amlodipine Besylate 10 mg with an expiration date of 12/31/2025. The resident’s record showed diagnoses including essential hypertension, cerebral infarction, chronic kidney disease, Parkinson’s disease, unspecified dementia, and anxiety, and the resident had a BIMS score of 12 indicating moderate cognitive impairment. Interviews confirmed that the expired medications should not have been in the cart. An LVN stated the Metoprolol Tartrate was administered from that cart at night and the Amlodipine Besylate was given as needed when the resident’s SBP was above 130. The LVN stated nurses were responsible for checking medication carts, while the pharmacy nurse audited carts monthly. The pharmacy nurse stated nurses and med aides were expected to check expiration dates at every medication pass and that he had not checked the carts that month because it was early in the month. The DON stated nurses, the pharmacy nurse, and med aides were responsible for checking expiration dates each time medications were pulled for administration, and that there should be no expired medications in the carts.
Missing Contact Precaution Signage and PPE for Resident on ESBL Treatment
Penalty
Summary
The facility failed to maintain its Infection Prevention and Control Program for Resident #96, an 83-year-old male with diagnoses including ESBL to an arterial ulcer, dementia, muscle weakness, type 2 diabetes mellitus, and acute kidney failure. His quarterly MDS reflected severe cognitive impairment. Record review showed he was receiving Meropenem IV for Escherichia coli ESBL to the arterial ulcer, but there was no isolation precaution order and the care plan did not include isolation precautions; it only addressed ESBL to the wound, antibiotics for 14 days, reporting changes in condition, administering medication as ordered, and monitoring vital signs. During observation, there was no contact precaution sign posted on the resident’s door and no PPE near the door. In interviews, the LVN stated the resident should have been on contact precautions and that the sign probably fell off when the privacy curtains were changed, while the PPE was across the hall. The RN who served as the IP stated nurses were responsible for placing isolation signage and PPE, and the ADON and DON stated the nurse who received the order or the ADON was responsible for placing the sign and that the PPE bin and sign alerted staff and visitors. The facility policy stated contact precautions may be implemented for a resident known or suspected to be infected with microorganisms transmitted by direct or indirect contact.
Nonfunctional Call Light in Resident Room
Penalty
Summary
The facility failed to ensure that Resident #105 had a functional call light in his room. During observation, the resident demonstrated that pressing the call button did not activate the light inside the room or the outside light. When a CNA arrived and tested the call light, it still did not work until the roommate’s light was turned on, at which point both the inside and outside lights activated. The resident stated the call light had been working earlier in the day but was not working at the time of the observation. Resident #105 was a 77-year-old male with diagnoses including cerebral infarction, hemiplegia and hemiparesis, speech and language deficits, and hypertension. His quarterly MDS indicated a BIMS score of 5, showing severe cognitive impairment. He was dependent for personal hygiene, upper and lower body dressing, showering, and toileting, and he was frequently incontinent of urine and always incontinent of bowel. His care plan included risk for seizure activity, chronic health conditions affecting physical function, and bowel and bladder incontinence related to cerebral infarction and hemiplegia/hemiparesis. Staff interviews showed the CNA checked call lights in other rooms and said a nonfunctional call light could lead to falls or delays in changing a brief. The LVN stated she performed rounds and checked call lights during her shift and that Resident #105 used his call light. The Maintenance Supervisor said he was notified that the call light was not working and replaced the cord, and the Administrator stated the facility had a call light system with monitors at nurse’s stations. Record review showed routine nurse call checks and a work order for checking call lights throughout the facility, but the resident’s room was found with a call light that did not function during the observation.
Failure to Follow Enhanced Barrier Precautions for Resident on Infection Control Protocol
Penalty
Summary
The facility failed to establish and maintain an effective infection prevention and control program for one resident who was under Enhanced Barrier Precautions (EBP). Specifically, staff members did not consistently don the required personal protective equipment (PPE) before entering the resident's room and providing care. Video footage confirmed that on two separate occasions, a licensed vocational nurse (LVN) and a certified nursing assistant (CNA) entered the resident's room without wearing the appropriate gown and gloves, despite clear signage and available PPE supplies outside the room. The resident involved was an older male with multiple complex medical conditions, including Parkinson's disease with dyskinesia, type 2 diabetes mellitus, and a feeding tube due to dysphagia. His care plan and medical records indicated the need for EBP, which required staff to wear gowns and gloves during high-contact care activities, such as medication administration and incontinent care. Observations showed that PPE and hand hygiene supplies were accessible, and signage was posted to instruct staff on the required precautions. Interviews with various staff members, including CNAs, LVNs, and nursing leadership, revealed that they were aware of the EBP requirements and the importance of PPE use to prevent infection and cross-contamination. Despite this knowledge and ongoing in-service training, the observed failures by the LVN and CNA to don PPE before providing care to the resident constituted a breach of the facility's infection control policy.
Failure to Adhere to Infection Control Protocols
Penalty
Summary
The facility failed to establish and maintain an effective infection prevention and control program, as evidenced by the actions of LVN A, who did not adhere to the required Enhanced Barrier Precautions (EBP) when providing care to a resident with a PEG tube. On multiple occasions, LVN A entered the resident's room without donning the appropriate personal protective equipment (PPE), specifically a gown and gloves, while performing high-contact activities such as applying gauze to the PEG tube. This non-compliance with EBP was observed on specific dates and times, as captured by video footage from the resident's electronic monitoring device. The resident involved was an elderly male with severe cognitive impairment, requiring a feeding tube due to conditions such as Parkinson's disease and dysphagia. The resident's care plan and order summary explicitly required the use of EBP, which mandates the use of gown and gloves during high-contact activities to prevent the transmission of infections. Despite the presence of signage and available PPE supplies, LVN A failed to follow these guidelines, as confirmed by video evidence and interviews with facility staff. Interviews with the Assistant Director of Nursing (ADON) and the Director of Nursing (DON) revealed that LVN A had been trained on infection control and EBP guidelines. Both the ADON and DON acknowledged the failure of LVN A to adhere to the facility's infection control policy, which could potentially place residents at risk of infection. The facility's policy and training records indicated that LVN A had completed the necessary competencies and in-service training related to infection control and PPE usage.
Failure to Maintain Sanitary Environment in Resident's Shower
Penalty
Summary
The facility failed to maintain a sanitary and comfortable environment in room [ROOM NUMBER], as evidenced by the presence of a white dirty towel with brown colorations in the private shower area. This issue was observed on two separate occasions, a week apart, indicating a lack of effective cleaning and oversight. Housekeeping staff, including HK J and HK S, reported that rooms were cleaned daily, including the shower areas, but no concerns had been raised about room [ROOM NUMBER]. Despite the cleaning routine, the dirty towel remained in the shower, suggesting a lapse in the cleaning process or communication among staff. Interviews with the Director of Nursing (DON) and the Administrator (ADM) revealed that neither was aware of the issue until it was brought to their attention. Both acknowledged that the towel should not have been left in the shower for an extended period. The DON confirmed that there was no negative outcome to the residents from the dirty towel, but emphasized the importance of maintaining a clean environment. The facility's Physical Environment policy, revised in January 2023, mandates a safe, functional, sanitary, and comfortable environment, which was not upheld in this instance.
Inaccurate Documentation of Refrigerator Temperatures
Penalty
Summary
The facility failed to maintain accurate medical records for a resident, as staff continued to log temperatures on the Medication Administration Record (MAR) for the resident's personal refrigerator even after it had been taken home by the resident's family. The resident, a male with severe cognitive impairment and multiple diagnoses including Parkinson's disease and type 2 diabetes, had a care plan that did not include the personal refrigerator after it was removed from the facility. Despite this, the MAR continued to reflect recorded temperatures for the refrigerator from the time it was taken home until a later date, indicating a lapse in accurate documentation. Interviews with facility staff, including a Licensed Vocational Nurse (LVN) and the Director of Nursing (DON), revealed a lack of awareness regarding the continued documentation of refrigerator temperatures after its removal. The DON acknowledged that the order for temperature checks should have been discontinued once the refrigerator was no longer present, but was unable to explain why the documentation persisted. The facility's administrator also confirmed that the order should have been discontinued and expressed uncertainty about how temperatures were recorded without the refrigerator. The facility's policy on personal refrigerators did not provide specific guidance on accurate record-keeping, contributing to the deficiency.
Infection Control Deficiency Due to PPE Non-Compliance
Penalty
Summary
The facility failed to establish and maintain an effective infection prevention and control program, as evidenced by the actions of two licensed vocational nurses (LVNs) who did not adhere to enhanced barrier precautions (EBP) when providing care to residents. Specifically, LVN A did not don a gown while caring for a resident with a percutaneous endoscopic gastrostomy (PEG) tube, despite the resident being on EBP. This resident had severe cognitive impairment and required a feeding tube due to dysphagia. The facility had signage indicating the need for gowns and gloves during high-contact activities, but LVN A only wore gloves, citing a lack of recent training and misunderstanding of the requirements. Similarly, LVN B failed to wear a gown while providing care to another resident with a midline catheter, who was also on EBP. This resident had intact cognition and was being treated for Parkinson's disease and type 2 diabetes. Despite the presence of signage and available PPE, LVN B only wore gloves during the procedure. LVN B initially claimed unawareness of the EBP status and later admitted to forgetting to wear the gown, indicating a lapse in adherence to the facility's infection control policy. The facility's infection prevention and control program required the use of gowns and gloves during high-contact activities with residents on EBP, as outlined in their policy. However, both LVNs failed to comply with these guidelines, potentially placing residents at risk for cross-contamination and infection. The facility had provided training on EBP, but the incidents suggest a need for reinforcement and consistent adherence to infection control protocols.
Failure to Implement Enhanced Barrier Precautions
Penalty
Summary
The facility failed to have physician orders for enhanced barrier precautions (EBP) in place at the time of admission for two residents, both of whom had invasive devices that necessitated such precautions. Resident #4, a male with a history of dysphagia and a feeding tube, was admitted without EBP orders despite the presence of signage and personal protective equipment (PPE) indicating the need for such precautions. Similarly, Resident #5, who also had a feeding tube and severe cognitive impairment, was admitted without EBP orders, although PPE and signage were present. The absence of EBP orders was identified during a survey, and the Assistant Director of Nursing (ADON) confirmed that the orders were missing from the residents' charts. The ADON acknowledged that the admitting nurse was responsible for inputting these orders, and the oversight was attributed to a lack of formal training and reliance on on-the-job training. The Director of Nursing (DON) also confirmed the deficiency, noting that the facility's policy required EBP orders to be in place, but this was not followed. Both the ADON and DON recognized the importance of having EBP orders to ensure staff compliance with infection control measures. The deficiency was noted to potentially place residents with indwelling devices at risk of developing infections, as the absence of formal orders could lead to lapses in precautionary measures. The facility's failure to input EBP orders was attributed to a lack of adherence to policy and insufficient training for staff responsible for order entry.
Failure to Monitor Personal Refrigerator Temperatures
Penalty
Summary
The facility failed to adhere to its policy regarding the storage of foods brought to residents by family and other visitors, specifically for a resident with a personal refrigerator. The deficiency was identified through observations, interviews, and record reviews, which revealed that the facility did not maintain complete documentation of temperature checks for the resident's personal refrigerator throughout October. This oversight could potentially expose residents with personal refrigerators to the risk of foodborne illness. The resident in question was a male with Parkinson's disease, type 2 diabetes, and dysphagia, who had a feeding tube and was cognitively intact. The resident's care plan indicated that the personal refrigerator was for family use, and the temperature log was to be updated daily. However, the temperature log for October showed entries only for a few days, and the Director of Nursing (DON) confirmed that the staff did not follow the facility's policy. The DON acknowledged that the night nurses were responsible for checking and logging the refrigerator's temperature but admitted there were gaps in the log. Interviews with the resident's family member revealed that the refrigerator was used for the resident's pleasure feeding items, contradicting the DON's statement that it was for family use. The facility had previously conducted in-service training on refrigerator monitoring, but the deficiency persisted.
Failure to Maintain Prescribed Oxygen Rate for Resident
Penalty
Summary
The facility failed to provide appropriate respiratory care for a resident, specifically by not ensuring the resident received oxygen at the prescribed rate. Resident #49, a 76-year-old male with severe cognitive impairment and diagnoses including congestive heart failure and pleural effusion, was prescribed continuous oxygen therapy at 2 liters per minute (Lpm) via nasal cannula. However, during an observation, the resident was found to be receiving oxygen at 3 Lpm, which was not in accordance with the prescribed rate. Interviews with the nursing staff revealed inconsistencies in monitoring and maintaining the correct oxygen flow rate. LVN B, who was responsible for Resident #49, stated that she checked the oxygen rate at the beginning of her shift and found it set at 2 Lpm, but later it was observed at 3 Lpm. She was unsure how the rate changed and mentioned that the resident was not known to adjust the oxygen settings himself. Another nurse, LVN C, confirmed that it was the responsibility of the floor nurses to ensure the accuracy of oxygen rates, and she had not known the resident to adjust the rate independently. The Assistant Director of Nursing (ADON) and the Director of Nursing (DON) both emphasized that nurses were responsible for checking oxygen settings during rounds and whenever they entered the resident's room. The facility's policy on oxygen administration required physician orders for oxygen therapy, including the flow rate, to be documented in the Treatment Administration Record (TAR) and/or Medication Administration Record (MAR). Despite this policy, the discrepancy in the oxygen flow rate for Resident #49 was not addressed, indicating a lapse in adherence to the facility's procedures and professional standards of practice. This failure to maintain the prescribed oxygen rate could potentially place residents at risk for respiratory distress.
Failure to Post Daily Nurse Staffing Information
Penalty
Summary
The facility failed to ensure that nurse staffing data was posted and readily accessible to residents and visitors with all required information for two of the four days reviewed. Specifically, on 10/2/24 and 10/3/24, the daily staffing information was not updated and posted in a prominent location as required. During a walkthrough on 10/3/24, the State Surveyor observed that the Direct Care Staff sign had not been updated since 10/1/24. This oversight could potentially place residents, families, and visitors at risk of not being informed about the census and the number of staff working each day to provide care on all shifts. Interviews conducted during the investigation revealed that CNA A, who was responsible for updating the staffing information, prioritized resident care and other duties over updating the staffing information. She acknowledged that she was aware of the requirement to update the staffing information daily but did not do so on 10/2/24 due to other work commitments. The Director of Nursing (DON) confirmed that CNA A was informed of her responsibilities and that the RN supervisors were responsible for updating the information on weekends. However, the DON admitted that there was no one currently ensuring the staff information was being posted. The Administrator also acknowledged the regulatory requirement for daily posting but assumed the information was being updated without verifying it.
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Surveyors found that kitchen staff failed to follow facility policy and professional standards for food storage, leaving dry items such as spaghetti noodles, garlic powder, and salt unsealed, and refrigerated items such as a prepared drink, salad, and turkey lunch meat uncovered or undated. The DM and ADM both stated that all food should be sealed, labeled, and dated, that all staff are responsible for these tasks, and that staff had been trained, but observations showed food in both dry and refrigerated storage was not properly sealed or dated as required by the facility’s food receiving and storage policy.
The facility failed to enforce its smoking policy and safe smoking assessments for three residents who used tobacco. One resident with mild cognitive impairment and two residents without cognitive impairment were assessed as smokers who required the facility to store their cigarettes and lighters, yet they reported keeping these items in their rooms, and surveyors observed cigarettes and lighters in bedside furniture. An LVN and the housekeeping supervisor stated that all smoking was to be supervised and that supplies were to be kept at the nurse’s station, and the DON and ADM confirmed that residents were not supposed to keep smoking articles in their rooms. However, residents reported they had not been told they could not keep smoking supplies in their rooms, and the facility’s written policy stated residents may not have or keep smoking articles except under direct supervision.
A resident with dementia, severe cognitive impairment, limited lower extremity range of motion, and a need for assistance with ADLs was twice observed lying in bed without an accessible call light, which was either hanging under the head of the bed or tucked between the mattress and bedframe. An LVN confirmed the resident could use the call light if available, and a CNA, another LVN, the DON, and the ADM all stated that call lights should always be within reach, that all staff are responsible for ensuring access, and that they were unaware this resident’s call light was not in reach. This was inconsistent with the facility’s policy requiring each resident to have a means to call staff directly for assistance from the bed and other areas.
A resident reported that bedroom hand sinks did not provide warm water, requiring handwashing with cold water and causing discomfort. Surveyors observed that in two rooms, the hot water remained cold despite running for several minutes, and thermometer readings at shared hand sinks showed temperatures in the 70°F range on the hot side, below the facility’s stated 100–110°F expectation. Further observation with the MD revealed that in one room the hot and cold valves were transposed, with hot water only available from the cold side. The MD, ADM, and DON each stated the MD was responsible for monitoring and maintaining water temperatures, but none were aware of recent issues, and the DON did not know the required temperature range. The facility’s maintenance request policy was requested twice but was not provided.
A resident with documented Major Depressive Disorder (MDD), including recurrent severe and mild forms, was identified in multiple records such as the face sheet, MDS, care plan, physician orders, and diagnosis report, and was receiving Cymbalta for MDD. However, the resident’s PASRR Level I screening indicated no mental illness. The ADM stated the MDS nurse was responsible for PASRR accuracy and updates when mental illness diagnoses were made, and acknowledged the resident’s active MDD should have been reflected on the PASRR, but he was unaware of the inaccuracy. This resulted in an inaccurate and non-updated PASRR Level I for a resident with a mental illness diagnosis.
Two residents’ care plans were not accurately updated to reflect their assessed needs and physician orders. One resident with dementia, diabetes, and malnutrition had an active MD order and meal tickets for a large-portion, double-portion diet and was observed receiving double portions at meals, yet the care plan continued to list only a regular diet with thin liquids and did not specify the ordered double portions. Another resident with schizophrenia and schizoaffective disorder had a positive PASRR Level 1 for mental illness and a completed PASRR Level 2 evaluation, but the care plan, while listing the psychiatric diagnoses, contained no focus areas addressing the PASRR findings or related services. The ADM and DON acknowledged that care plans should have been updated to reflect these orders and PASRR results and were unaware that this had not occurred.
A resident with severe dementia, psychiatric comorbidities, and protein-calorie malnutrition had a physician order for weekly weights, but the facility failed to consistently obtain and document these weights over several months. Although the resident appeared adequately nourished and was observed eating most of a meal, multiple ordered weekly weights were missing from the treatment records. Facility leadership, including the DON and ADON, were unaware that the weekly weight order had not been followed, despite policies requiring adherence to physician orders and documentation of weights in the EHR.
A resident with severe cognitive impairment and COPD, receiving oxygen therapy via nasal cannula, was observed twice with the cannula lying on the floor beside the bed instead of stored in the bag on the oxygen concentrator as required. A CNA later picked up the cannula from the floor, wiped it with a non-disinfectant incontinent wipe, and reapplied it to the resident, despite having been trained that a cannula found on the floor should be replaced. An LVN, the DON, and the Administrator all confirmed that oxygen cannulas must be stored properly, replaced if found on the floor, and that incontinent wipes are not disinfectants, indicating a failure to follow the facility’s infection prevention and control policy.
Surveyors found loose pills in drawers on two medication carts, indicating medications were not stored in their original packaging or assigned resident-specific areas as required by facility policy. On one cart, two loose tablets later identified as Carbidopa-Levodopa and Zofran were discovered with a medication aide who stated she was responsible for checking the cart at the start of her shift. On the second cart, four loose tablets identified as Allopurinol, Metoprolol, Lasix, and Amlodipine were found with another medication aide, who also reported routinely checking the cart for cleanliness and loose medications. The DON and ADM both reported they were unaware of the loose medications and stated that medication aides, nurses, and charge nurses were responsible for proper medication storage, monitored through administrative and pharmacy cart audits.
A resident with CHF, COPD, morbid obesity, chronic wounds, and total bowel/bladder incontinence was discharged home by stretcher despite being a mechanical-lift resident who could not walk or toilet independently. Home health was not in place, the family reported difficulty reaching SW, and the resident was discharged without an AMA notice or Ombudsman notice. She soiled herself at home, could not clean up, and was hospitalized shortly after for CHF exacerbation and fluid overload.
Improper Sealing, Dating, and Storage of Dry and Refrigerated Foods
Penalty
Summary
Surveyors identified a deficiency in the facility’s food storage and handling practices in the kitchen, based on observations, interviews, and record review. During a kitchen tour, they observed multiple instances of improperly stored food in dry storage and refrigerated areas. In dry storage, spaghetti noodles were kept in an unsealed zip lock bag, garlic powder was stored with its lid open, and salt was stored with its spout open. In refrigerated storage, a prepared drink was placed on a metal sheet pan without a cover, a plate of salad had no date, and a package of turkey breast lunch meat was undated and not sealed. In interviews, the Dietary Manager (DM) stated that all food in the refrigerator should be sealed and dated, and all dry storage food should be sealed and closed, explaining that sealing stored food keeps it fresh and prevents contaminants from entering. The DM also stated that all staff were responsible for dating and sealing stored food and that all staff had been trained in food storage. The Administrator (ADM) reported he was not aware that food was not properly stored, and stated that dating and sealing stored food was to maintain sanitary conditions, with everyone responsible for this task and all staff trained in food storage. Review of the facility’s “Food Receiving and Storage” policy, revised November 2022, showed that dry foods stored in bins must be removed from original packaging, labeled, and dated with a use-by date, and that all refrigerated and frozen foods must be covered, labeled, dated, and monitored so they are used, frozen, or discarded by their use-by date.
Failure to Enforce Smoking Policy and Control Resident Smoking Supplies
Penalty
Summary
The facility failed to follow its established smoking policy for three residents who used tobacco. Record review showed that one resident with hepatic encephalopathy, anxiety, depression, and hypertension had an annual MDS indicating tobacco use and a BIMS score of 09 (mild cognitive impairment), but there was no smoking care plan in her care plan report. Her safe smoking assessment indicated she required the facility to store her lighter and cigarettes and that she was safe to smoke without supervision. Two other residents, one with heart failure, diabetes, anxiety, and hypertension, and another with a history of cerebral infarction, depression, and hypertension, had MDS assessments indicating tobacco use and BIMS scores of 14 and 13 respectively (no cognitive impairment). Their care plans identified them as smokers, and their safe smoking assessments also indicated the facility should store their lighters and cigarettes and that they were safe to smoke without supervision. Staff interviews and observations revealed inconsistencies between the facility’s smoking policy and actual practice. An LVN stated that all resident smoking was to be supervised, that smoking supplies were kept in a box at the nurse’s station, and that staff supervised residents according to a smoking schedule, with the housekeeping supervisor assigned to supervise at a specific time. Observation confirmed the housekeeping supervisor was outside observing residents while they smoked. The housekeeping supervisor reported she was scheduled to supervise smoking, that all residents had their own cigarettes and lighters, and that she did not hand out smoking supplies, believing residents obtained them from the nurse’s station. Both the LVN and housekeeping supervisor stated they had been trained on the facility’s smoking policy. Resident interviews and room observations showed that residents were keeping smoking supplies in their rooms despite the policy and safe smoking assessments requiring facility storage. One resident reported keeping cigarettes in his nightstand and a lighter in his pants pocket and stated he had not been told he could not keep smoking supplies in his room. Another resident stated he kept cigarettes and a lighter in his nightstand, and the surveyor observed cigarettes and a lighter in the top drawer of the nightstand; he also stated he had not been told he could not keep supplies in his room. A third resident stated she kept her cigarettes and lighter in her room and that if you gave the nurses your cigarettes and lighter they would take them; she did not remember being told she could not have supplies in her room. The DON and ADM both stated that the policy required all residents to be supervised while smoking and that smoking supplies were to be kept at the nurse’s station, and they were not aware that residents had smoking supplies in their rooms. The written smoking policy stated that residents may not have or keep any smoking articles except when under direct supervision.
Failure to Ensure Call Light Accessibility for Dependent Resident
Penalty
Summary
The deficiency involves the facility’s failure to ensure a resident’s call light was within reach, as required by facility policy and staff training. An elderly female resident with dementia, severe cognitive impairment (BIMS score of 03), limited range of motion in both lower extremities, and a need for partial/moderate assistance with ADLs was observed on two separate occasions without accessible call light access. On one observation, the resident was lying in bed with the call light hanging on the bed frame under the head of the bed; on another, the call light was tucked between the mattress and bedframe at the head of the bed, making it unavailable for use. Multiple staff interviews confirmed that the call light should always be within reach of residents and that there was no reason this resident should not have had access to it. An LVN stated the resident was able to use the call light if it was available and that it should always be in reach. A CNA, another LVN, the DON, and the ADM each stated that the purpose of the call light was for residents to call for assistance, that all staff had been trained on call light placement, and that all staff were responsible for ensuring residents had access to the call light. None of them were aware that this resident’s call light was not within reach. The facility’s written policy on the resident call system stated that each resident is to be provided with a means to call staff directly for assistance from the bed and toileting/bathing areas, which was not followed in this case.
Failure to Maintain Adequate Hot Water Temperatures at Resident Hand Sinks
Penalty
Summary
The deficiency involves the facility’s failure to ensure residents had access to safe, functional, sanitary, and comfortable handwashing facilities in their rooms. A resident reported that there was no warm water in the hand sinks in residents’ bedrooms and that they often had to wash their hands with cold water, which made their hands feel cold. The resident also stated they felt the facility did not take the cold water issues seriously and expressed a desire to have warm water available to wash their hands and face. Surveyor observations confirmed that the hot water in two resident rooms remained cold even after running the water for several minutes. Subsequent temperature checks with a thermometer at the shared hand sinks in these rooms showed water temperatures of 73.6°F and 70.5°F on the hot water side, which were below the facility’s stated expected range of 100–110°F for resident room sinks. During a later observation with the Maintenance Director (MD), the hot water at one shared hand sink again measured 70°F on the hot side, and when the cold side was turned on, the water became warm, with a measured temperature of 100°F, indicating the hot and cold valves had been transposed after a plumbing repair. In interviews, the MD stated he was responsible for ensuring adequate water temperatures and that he conducted weekly spot checks of shared hand sinks, maintaining temperature logs, but he was not aware of any recent issues or reports regarding water temperatures. The Administrator (ADM) confirmed that the MD was responsible for water temperatures and that the expected range was 100–110°F, and acknowledged that a recent toilet repair in one of the rooms could have resulted in the hot and cold valves being transposed. The DON stated the MD was responsible for regular water temperature checks and repairs, was not aware of any concerns about hot water temperatures, and was unsure of the required temperature range. When the facility’s maintenance request policy was requested from the ADM on two occasions, it was not provided.
Failure to Maintain Accurate PASRR Level I for Resident With Mental Illness
Penalty
Summary
The facility failed to ensure an accurate and updated PASRR Level I assessment for a resident with a diagnosed mental illness. The resident, a female with hemiplegia following a cerebral infarction, had documented diagnoses of Major Depressive Disorder (MDD), recurrent, severe without psychotic features, and MDD, recurrent, mild, as reflected on her electronic face sheet, MDS, care plan, physician orders, and diagnosis report. Her Annual MDS identified active psychotic/mood disorders of anxiety and depression, and her care plan and physician orders both documented active MDD diagnoses and treatment with Cymbalta (duloxetine) for MDD. The diagnosis report showed onset dates for MDD recurrent severe without psychotic features and MDD recurrent mild well before the survey. Despite these documented mental health diagnoses, the resident’s PASRR Level I screening dated 07/28/2024 indicated "NO" for both primary diagnosis of dementia and mental illness. During an interview, the Administrator stated that the MDS nurse was responsible for ensuring PASRR Level I screenings were accurate upon admission and for requesting updates when new mental illness diagnoses were made, and acknowledged that the resident did have an active MDD diagnosis that should have been reflected as a mental illness on the PASRR. The Administrator reported he was unaware that the PASRR Level I was inaccurate and noted that PASRR screenings were supposed to be reviewed during the admission process and updated with any changes. The report states that this failure could place residents with inaccurate PASRR Level I screenings and no PASRR Level II evaluation at risk for not receiving needed care and services.
Failure to Maintain Accurate Care Plans for Dietary and PASRR-Related Needs
Penalty
Summary
Surveyors identified a deficiency in the facility’s development and implementation of comprehensive, person-centered care plans with measurable objectives and timeframes for residents’ identified needs. For one male resident with dementia, type 2 diabetes, malnutrition, and vitamin deficiency, the admission MDS showed moderate cognitive impairment and independence in eating, with no diet restrictions or weight loss documented in Section K. His care plan included focus areas for diabetes management and potential nutritional problems, with goals to avoid complications related to diabetes and malnutrition and to maintain weight. Interventions listed included dietary consults, monitoring meal intake percentages, providing a regular diet with thin liquids, monitoring for signs and symptoms of malnutrition, and having the RD evaluate and recommend diet changes as needed. Record review showed that this resident had an active physician order for a “Large Portions diet Regular texture, Regular consistency, Double Portions” starting in early February, and his weights increased from 132 lbs to 158 lbs over several months. His lunch meal ticket reflected a regular diet with double portions, and observations confirmed he was receiving double portions at meals, sometimes requesting additional items such as a salad when still hungry. However, the resident’s care plan did not reflect the physician’s order for large/double portions; it continued to reference a regular diet and thin liquids without specifying the ordered double portions. During interviews, the resident reported he sometimes asked for more food because he was hungry but was able to get second portions and felt full after meals. The ADM and DON both stated that the MDS nurse was responsible for updating care plans when diet orders changed, acknowledged that the care plan should have reflected the double-portion order, and were unaware that it had not been updated. For a female resident with hypertensive emergency, schizophrenia, and schizoaffective disorder, bipolar type, the annual MDS documented moderate cognitive impairment and active diagnoses of anxiety disorder, schizophrenia, and schizoaffective disorder, bipolar type. Her active physician orders also listed schizophrenia and schizoaffective disorder, bipolar type. PASRR Level 1 screening indicated no primary diagnosis of dementia and a positive finding for mental illness, and a PASRR Level 2 evaluation had been completed, documenting that she was not interested in enrollment in a community-based program. Despite these PASRR findings and active mental health diagnoses, the resident’s current care plan, while listing schizophrenia and schizoaffective disorder as active diagnoses, contained no focus areas addressing the PASRR Level 1 screening or the PASRR Level 2 evaluation. In interviews, the ADM and DON both stated that the resident’s positive PASRR findings should have been reflected in the care plan and did not know why they were not. The facility’s policy on interdisciplinary care planning stated that resident care plans are to be developed according to the timeframes and criteria established by §483.21, but the care plans for these two residents were not accurate, consistent, or complete with respect to their dietary and PASRR-related needs.
Failure to Follow Physician Orders for Weekly Weights
Penalty
Summary
The deficiency involves the facility’s failure to obtain and document weekly weights as ordered by the physician for one resident with significant nutritional risk factors. The resident was an elderly female with severe dementia with agitation, depression, schizoaffective disorder–bipolar type, and protein-calorie malnutrition. Her Quarterly MDS showed a BIMS score of 0, indicating severe cognitive impairment, and documented a weight of 120 pounds. A physician order dated 05/14/26 directed that weekly weights be obtained every Wednesday starting 01/21/26. Record review showed that, despite this standing order, multiple weekly weights were not obtained or recorded over several months. The Treatment Administration Records from 01/01/26 through 05/13/26 reflected missing weekly weight assessments on at least six ordered dates: 01/28/26, 02/11/26, 03/11/26, 03/25/26, 04/08/26, and 04/22/26. Progress notes documented weights on some dates (01/19/26, 01/21/26, 02/23/26, and 03/18/26), but these did not fulfill the requirement for consistent weekly weights as ordered. The facility’s own policy on Physician Orders stated that such orders are essential for comprehensive care, and the Weight Assessment and Intervention policy required that weights be recorded in the electronic health record. During observations, the resident appeared well-groomed, did not appear underweight or emaciated, and was seen consuming approximately 75% of a meal with staff assistance. However, interviews with the DON, ADON, and Administrator confirmed that they were not aware that the weekly weight orders had not been consistently followed for this resident. The ADON reported that the resident had significant cognitive impairment and often refused to be weighed, but there was no documentation in the report that these refusals were linked to the missed ordered weight dates or that alternative measures were taken to comply with the physician’s order. The deficiency centers on the facility’s failure to follow the physician’s weekly weight order and to ensure weights were consistently obtained and recorded in accordance with professional standards, the care plan, and facility policy.
Improper Handling and Storage of Oxygen Nasal Cannula
Penalty
Summary
The deficiency involves the facility’s failure to follow its infection prevention and control program related to oxygen therapy equipment for one resident. The resident was an elderly female with dementia, COPD, depression, atrial fibrillation, hypertension, and hyperlipidemia, who had a comprehensive MDS indicating severe cognitive impairment and use of oxygen therapy. Her care plan identified risk for respiratory infections/distress related to COPD with an intervention to administer oxygen as ordered, and physician orders directed oxygen at 2–3 liters via nasal cannula to maintain oxygen saturation above 90% as needed for shortness of breath. On two separate observations, the resident’s nasal cannula was seen lying on the floor beside the bed instead of being stored in the bag on the oxygen concentrator when not in use, as required by facility practice. During interviews, an LVN, a CNA, the DON, and the Administrator all stated that oxygen nasal cannulas should be stored in a bag on the oxygen concentrator when not in use and that if a cannula is found on the floor it should be replaced. The CNA reported that she was unaware the tubing was on the floor until she entered the room to assist with the noon meal, then picked up the nasal cannula, wiped it with an incontinent wipe that did not contain disinfectant, and placed it back on the resident. She acknowledged she had been trained on oxygen tubing storage and should have replaced the cannula. The LVN, DON, and Administrator confirmed that incontinent wipes are for skin use and are not disinfectant wipes, and that staff had been trained on oxygen use and storage. The facility’s Infection Prevention and Control Program policy stated that the program is to help prevent the development and transmission of communicable diseases and infections, including instituting measures to avoid complications or dissemination, which was not followed in this instance.
Loose Medications Found on Two Medication Carts
Penalty
Summary
The deficiency involves the facility’s failure to ensure that drugs and biologicals were stored properly on two medication carts. During an observation of the Station 1 medication cart with a medication aide, surveyors found two loose pills in a drawer. The medication aide acknowledged that the cart should not contain loose pills and stated she was responsible for the cart once she received the keys, usually checking it at the beginning of her shift for loose or expired medications and cleaning it prior to medication pass. The Director of Nursing (DON) later identified the loose pills as Carbidopa-Levodopa 25-100 and Zofran 4 mg. The facility’s policy on Medication Labeling and Storage, revised February 2023, states that medications and biologicals are to be stored in the packaging or dispensing systems in which they are received, and that medications are to be stored in an orderly manner with each resident’s medications assigned to an individual cubicle or drawer to prevent mixing. A similar issue was identified on the Station 2 medication cart, where four loose pills were found in the drawers during an observation with another medication aide. The DON identified these pills as Allopurinol 100 mg, Metoprolol 25 mg, Lasix 20 mg, and Amlodipine 5 mg. The second medication aide also stated that the cart should not contain loose pills and that she was responsible for checking the cart for cleanliness and loose medications at the beginning of each shift. In interviews, the DON and the Administrator both stated they were not aware that there were loose medications on the carts, and each indicated that medication aides and nurses or the charge nurse were responsible for proper storage of medications on the carts. Both referenced that nursing administration and the pharmacy consultant conducted periodic or monthly cart audits, and the DON and Administrator described potential negative outcomes such as residents missing medications or inventory control issues. These findings demonstrate that medications were not consistently stored in accordance with the facility’s policy and accepted professional principles.
Unsafe discharge without needed supports
Penalty
Summary
The facility failed to provide and document sufficient preparation and orientation for the discharge of a resident with significant functional and medical needs. The resident had diagnoses including acute on chronic diastolic CHF, acute pulmonary edema, obesity, COPD, chronic lower-leg ulcer, and bowel and bladder incontinence. Her admission assessment showed a BIMS score of 15, but her functional status was highly limited: bed mobility required dependent to maximal assistance, transfers were not attempted due to medical/safety concerns, walking 10 feet was not attempted, and she was always incontinent of bowel and bladder. Therapy documentation identified her as a mechanical lift resident, and progress notes described persistent debility, high fall risk, and ongoing counseling about unsafe home discharge. Despite these limitations, the resident was discharged home by stretcher with no home health services in place. The discharge summary listed home care and durable medical equipment, including a wheelchair, hospital bed, and 3-in-1 commode, but the home health agency later reported that the referral was declined because of insurance denial. Facility staff and the resident’s family reported that the resident could not walk and could not get to the bathroom by herself. The resident’s family also reported difficulty reaching social services and stated they did not know who would care for her at home. The resident was discharged without an AMA discharge notice and without notice to the Ombudsman, despite facility policy describing requirements for facility-initiated discharge and resident notification. After discharge, the resident arrived home by EMS on a stretcher and was unable to ambulate. Within less than 24 hours, she urinated and defecated on herself and was unable to change her clothing or clean her body. She was then hospitalized for CHF exacerbation and fluid overload. Interviews with facility staff showed conflicting accounts about the discharge process, the availability of home health, and whether the discharge was safe. The attending MD stated she did not recommend the resident go home and recommended long-term care, while other staff stated the resident wanted to go home and that the discharge was insurance driven.
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