Not rated by CMS — ratings are suppressed for new or low-volume facilities.
The next survey window likely opens around December 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at West Village Post Acute during CMS and state inspections, most recent first.
A resident with dysphagia, dementia, and a mechanically altered diet order did not receive prescribed oral nutritional supplements or correct portion sizes at multiple meals. Observations showed the resident’s lunch and dinner trays missing the ordered high-protein supplements, and kitchen staff used smaller scoops and spoons than specified on the production sheet for pureed menu items. Staff interviews confirmed that dietary was responsible for placing supplements on trays and that menu portion sizes were not followed, contrary to facility policy requiring accurate tray assembly and nutritionally adequate meals.
A resident alleged that a CNA was rough during care, and although the CNA was suspended and appropriate parties were notified, the facility did not report the abuse allegation to the state survey agency within the required two-hour window. The delay was due to limited staff access and unsuccessful fax attempts, resulting in the report being submitted nearly five hours after the initial notification.
The facility failed to ensure eight residents could exercise their voting rights in the Presidential Election. Despite completing voter registration forms, these were submitted late, preventing the residents from voting. Staff interviews revealed a lack of timely action, with the Social Service Director and Administrator acknowledging the oversight, and the Activity Director providing forms signed after the deadline.
A resident's PHI was compromised when their EMAR was left visible on an unattended medication cart, accessible to others in the facility. The nurse responsible admitted to being in a rush, leading to this oversight, and the DON acknowledged it as a recurring issue.
Expired Tramadol 50 mg half tablets were found in a medication cart during a review. The facility's policy requires expired medications to be returned or destroyed, but this was not followed. Interviews revealed that nurses are responsible for checking expiration dates, but one LPN did not check during their shift. Monthly audits by the unit and pharmacy failed to catch the expired medications.
Failure to Provide Ordered Nutritional Supplements and Correct Portion Sizes
Penalty
Summary
The facility failed to provide a resident with ordered oral nutritional supplements and correct portion sizes during meals. The resident, admitted in 2016, had diagnoses including dysphagia, speech and language deficits following cerebral infarction, and dementia, and was care planned for a mechanically altered diet with supplements as ordered. The resident’s MDS indicated severely impaired cognitive skills for daily decision-making, no significant weight loss, and receipt of a mechanically altered diet. Active orders included a regular diet with pureed texture and thin liquids, daily ice cream with dinner for weight stability, an eight-ounce high protein oral nutritional supplement with lunch, and an oral nutritional supplement twice daily with breakfast and dinner for weight stability. During observation of the lunch meal on 01/12/26, the resident was served a pureed meal with an oral nutritional supplement, but not the ordered eight-ounce high protein oral nutritional supplement. During the dinner meal the same day, the resident received a pureed diet with ice cream, but no oral nutritional supplement was present on the tray. On 01/13/26 at lunch, a staff member plating the meal used a green #12 (2.67 oz) scoop for pureed salmon and pureed collard greens and a 2-oz serving spoon for pureed chicken. The staff member stated she determined portions from the production sheet and confirmed she had used a 2-oz spoon for the chicken and #12 scoops for the salmon and collard greens. After reviewing the production sheet, she acknowledged that she should have served 4 oz of pureed chicken, 4 oz of pureed salmon, and 1/2 cup of pureed collard greens, and that the scoops used were not the correct portion sizes. The Dietary Director confirmed the #12 scoop was slightly over a 2-oz portion. In interviews, nursing, dietary, and administrative staff stated that dietary staff were responsible for placing supplements on trays, that kitchen staff were expected to follow the menu and portion sizes so residents received nutritionally sound meals, and that ordered oral nutritional supplements should be provided as ordered for residents’ nutrition and weight management. The facility’s Food and Nutrition Services policy required that each resident be provided a diet that meets daily nutritional and special dietary needs and that food and nutrition services staff inspect food trays to ensure the correct meal is provided to each resident.
Failure to Timely Report Alleged Abuse to State Agency
Penalty
Summary
The facility failed to report an allegation of abuse involving a resident to the state survey agency within the required two-hour timeframe. According to facility policy, all allegations of staff-to-resident abuse must be reported immediately, defined as within two hours if the allegation involves abuse or results in serious bodily injury. In this case, a resident reported that a certified nursing assistant (CNA) was rough during care, and the CNA was suspended pending investigation. The operations manager was notified of the allegation at 9:00 AM, but the initial report was not sent to the state survey agency until 1:48 PM, which was four hours and 48 minutes after the notification, exceeding the policy's required timeframe. The delay in reporting was attributed to the operations manager being the only individual able to submit allegations to the state agency, and most weekend staff being agency staff without the necessary access. The operations manager attempted to fax the report, but the fax did not go through, and there was no fax confirmation to verify the attempt. The report was ultimately submitted via eFax, as documented by the email timestamp. The failure to report the abuse allegation within the required timeframe constituted noncompliance with both facility policy and regulatory requirements.
Failure to Facilitate Resident Voting Rights
Penalty
Summary
The facility failed to uphold resident rights related to voting in the Presidential Election for eight residents. The facility's policy on resident rights includes supporting residents in exercising their rights as citizens, which was not adhered to in this instance. During a Resident Council Meeting, three residents expressed that they did not have the opportunity to vote despite having filled out voter registration forms. The review of the South Carolina Voter Registration Forms showed that eight residents completed the forms, but they were submitted to the Greenville County Voter Registration office seven days after the deadline. Interviews with facility staff revealed a lack of timely action in facilitating the residents' voting rights. The Social Service Director acknowledged that the registration forms were completed on the last day and should have been done sooner. The Administrator expressed disappointment that the residents were unable to vote, despite having discussed the need for timely completion of voter registration forms with the Activity Director months in advance. The Activity Director provided signed voter registration forms for the eight residents, which were signed two days after the registration deadline, indicating a failure in the facility's process to ensure residents could exercise their voting rights.
Failure to Maintain Resident PHI Confidentiality
Penalty
Summary
The facility failed to maintain the confidentiality of a resident's Protected Health Information (PHI) during medication administration. Specifically, the Electronic Medication Administration Record (EMAR) of a resident with multiple diagnoses, including paraplegia and diabetes mellitus type two, was left visible on an unattended medication cart. This cart was located at the far end of the hall, away from the nurse's station, making the resident's medical information accessible to other residents, staff, and visitors. Additionally, two cups of a white topical cream were left on the cart, further indicating a lapse in maintaining privacy and security of medical information. During observations, it was noted that the medication cart remained unattended with the EMAR visible for an extended period. Interviews with the nursing staff revealed that there was an expectation to lock the screen to prevent unauthorized access to resident information, as per HIPAA regulations. However, the nurse responsible for the cart admitted to being in a rush due to patient care, which led to the oversight. The Director of Nursing acknowledged the issue and emphasized the importance of securing medication and information, indicating that this was a recurring problem that had been addressed with staff reminders.
Expired Medications Found in Medication Cart
Penalty
Summary
The facility failed to remove expired medication cards from one of the six medication carts reviewed. During an observation, it was found that Medication Cart B on Unit 3 contained three cards of expired Tramadol 50 mg half tablets. The expiration dates on these cards were August 2024 and October 2024. The facility's policy requires that expired medications be returned to the pharmacy or destroyed, but this was not adhered to in this instance. Interviews with the nursing staff revealed that the responsibility for checking medication expiration dates lies with the nurses. One LPN admitted to not checking the medication dates during their shift, as they had not worked on that cart for about three weeks. Another LPN mentioned that the unit conducts monthly audits on medications, and the pharmacy also performs monthly audits. However, despite these procedures, the expired medications were not removed from the cart, indicating a lapse in the medication management process.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Greenville
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Magnolia Manor - Greenville | 1.6 mi | — | 0 | 0 |
| Greenville Post Acute | 3.5 mi | — | 2 | 0 |
| Heartland Health Care Center - Greenville East | 3.7 mi | — | 2 | 2 |
| Presbyterian Home Of Sc - Foothills | 6.4 mi | — | 6 | 0 |
| Powdersville Post-acute | 6.5 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.