Not rated by CMS — ratings are suppressed for new or low-volume facilities.
The next survey window likely opens around January 2027
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Phoebe Richland Hcc during CMS and state inspections, most recent first.
A resident with heart failure and chronic respiratory failure was unable to access a functioning call bell, as required by their care plan. Observations revealed the call bell was either non-functional or out of reach, and the facility's Administrator confirmed the issue needed repair.
The facility failed to provide necessary adaptive equipment for two residents during meals. One resident with dysphagia and hemiparesis and another with dementia and Parkinson's disease were both served beverages in handled mugs without the required lids, despite care plans and physician orders specifying their use. This oversight could affect their nutritional intake and safety.
The facility failed to maintain food safety and sanitation standards in the Country Inn Dining Room. Dietary staff did not change gloves after handling non-food items, and food temperatures were not consistently monitored. Unsanitary conditions were observed in the kitchen, including dirt and debris under equipment and a brown substance in the microwave.
A refrigerator was improperly plugged into a power strip in the EVS Office, violating NFPA 101 standards. This was confirmed during an exit interview with the Administrator and Maintenance Director.
The facility did not comply with construction requirements for a Type V (000) unprotected wood frame building. The building, fully sprinklered, was classified as a two-story structure, exceeding the maximum allowable height by one story. This deficiency was confirmed during a document review and an exit interview with the Administrator and Maintenance Director.
The facility did not maintain required travel distances within smoke compartments, affecting one of seven compartments. A document review revealed that the travel distance in the Area A/Gateway exceeded the 200-foot maximum. This was confirmed in an interview with the Administrator and Maintenance Director.
Failure to Ensure Accessible Call Bell for Resident
Penalty
Summary
The facility failed to ensure that a functioning call bell was accessible for a resident, identified as Resident 14, who was part of a sample of 25 residents. Resident 14 had medical conditions including heart failure, muscle weakness, and chronic respiratory failure, and required assistance from staff for activities of daily living. The resident's care plan included an intervention for staff to ensure that a functioning call bell system was within reach and that the resident should be encouraged to use it. However, on January 28, 2025, the resident was observed in his room, soiled and needing to be changed, and reported that his call bell did not work. When the resident pressed the call bell button, the light outside his room, which was supposed to alert staff, did not activate. Further observations on January 29, 2025, revealed that the resident attempted to reach his call bell to request ice cream, but the call bell button was hanging below the bed and out of reach. The call bell remained in the same inaccessible position during a subsequent observation. In an interview on January 31, 2025, the facility's Administrator acknowledged that the resident's call bell light was not functioning properly and required repair. This deficiency indicates a failure to accommodate the resident's needs and preferences as outlined in the care plan, potentially compromising the resident's ability to communicate needs effectively.
Plan Of Correction
Rounds were made by Assistant Director of Nursing and EVS staff to ensure resident's call bells were functioning and within reach. Resident 14's call bell was replaced and functioning appropriately and placed within reach. Nursing, Community Life, Therapy, and Housekeeping staff will be re-inserviced by Director of Nursing / Designee on ensuring residents have their call bell within reach. Random audits will be completed by Director of Nursing / Designee on ensuring residents have their call bells within reach and that they are appropriately functioning weekly x4, monthly x2. Results of audits will be reviewed by the facility QAA Committee for further recommendations and/or follow-up.
Failure to Provide Adaptive Equipment During Meals
Penalty
Summary
The facility failed to provide necessary adaptive equipment for two residents who required it during meals. Resident 6, who has diagnoses including dysphagia and hemiparesis affecting the right dominant side, was identified as being at risk for nutritional problems. The care plan and a physician's order specified that Resident 6 should receive beverages in handled mugs with lids. However, during a lunch meal observation, it was noted that while Resident 6 was served beverages in handled mugs, the lids were not in place, contrary to the prescribed intervention. Similarly, Resident 24, who has diagnoses including dementia, Parkinson's disease, and muscle weakness, was also identified as being at risk for nutritional problems. The care plan and a physician's order directed that Resident 24 should be provided with a handled mug with a lid during meals. During the same lunch meal observation, it was observed that Resident 24 was served beverages in a handled mug without the lid in place. This oversight indicates a failure to adhere to the prescribed interventions for both residents, potentially impacting their nutritional intake and safety.
Plan Of Correction
Director of Nursing completed an audit of residents with adaptive equipment for meals to ensure ordered equipment is in place. Nursing and Dietary staff will be re-inserviced by Director of Nursing/Designee on ensuring ordered adaptive equipment is in place at mealtime. Random audits will be completed by Director of Nursing / Designee on ensuring residents have their adaptive equipment during meals weekly x4, monthly x2. Results of audits will be reviewed by the facility QAA Committee for further recommendations and/or follow-up.
Food Safety and Sanitation Deficiencies in Dining Room
Penalty
Summary
The facility failed to adhere to food safety requirements during meal service in the Country Inn Dining Room. Observations revealed that dietary employees did not follow proper hygiene protocols, such as changing gloves after handling non-food items or touching personal items like eyeglasses. Specifically, one employee was seen rinsing a knife and picking up paper meal tickets from the ground without changing gloves before serving food. Another employee handled refrigerator and microwave handles and then touched ready-to-eat bread without changing gloves. Additionally, food temperatures were not consistently monitored, as evidenced by an employee reheating chicken broth without taking its temperature before serving. Further observations highlighted unsanitary conditions in the kitchen area. Dirt and debris were found under the steam table and dish machine, where clean dish racks were stored. The microwave had a brown substance on its inner walls and top. During meal service, pureed soup was left on a surface beside the steam table without a hot holding element, and its temperature was not checked before being mixed back into the main soup pan. These actions and conditions demonstrate a failure to maintain food safety and sanitation standards as required by regulations.
Plan Of Correction
The dirt and debris was cleaned by the Dining Manager from under the steam table, dish machine, the wall, and the microwave. Nursing and Dietary staff will be re-inserviced by the Director of Nursing/Designee on heating foods and beverages in the microwave, hand hygiene, and safe serving temperatures. Random audits will be completed by the Director of Dining/Designee on safe and sanitary practices during meals and sanitary food storage and kitchen conditions weekly x4, monthly x2. Results of audits will be reviewed by the facility QAA Committee for further recommendations and/or follow-up.
Improper Use of Power Strip for Refrigerator in EVS Office
Penalty
Summary
The facility was found to be in violation of electrical safety standards as outlined by NFPA 101. During an observation on January 13, 2025, at 9:40 a.m., it was noted that a refrigerator was improperly plugged into a power strip in the Environmental Services (EVS) Office. This action is contrary to the regulations that prohibit the use of power strips for non-patient-care-related electrical equipment (PCREE) in patient care vicinities. The issue was confirmed during an exit interview with the Administrator and Maintenance Director at 10:30 a.m. on the same day.
Plan Of Correction
The power strip was removed and the refrigerator plugged directly into an outlet on 1/13/2025. A review was completed of other Administrative Offices to ensure any refrigerators are plugged directly into a wall outlet. Administrative offices will be checked monthly for the next 3 months by EVS Director / Designee to ensure any refrigerators are plugged directly into a wall outlet and not in a power strip/extension cord. Results will be reported by the EVS Director/Designee to the QAA Committee x 3 months for review and further recommendations.
Non-Compliance with Building Construction Requirements
Penalty
Summary
The facility failed to adhere to the construction requirements for an unprotected wood frame building, specifically a Type V (000) structure. The building, which is fully sprinklered, was classified as a two-story structure, exceeding the maximum allowable height for this construction type by one story. This deficiency was identified during a document review on January 13, 2025, and confirmed during an exit interview with the Administrator and Maintenance Director. The entire building component was affected by this non-compliance with the construction standards.
Excessive Travel Distance in Smoke Compartment
Penalty
Summary
The facility failed to maintain the required travel distances within smoke compartments for fully sprinklered buildings, affecting one of seven smoke compartments. During a document review on January 13, 2025, it was discovered that the travel distance in the Area A/Gateway exceeded the maximum allowable length of 200 feet. This deficiency was confirmed during an exit interview with the Administrator and Maintenance Director on the same day.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 409 citations issued within 25 miles in the last 12 months — including the 9 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Richlandtown
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Belle Terrace | 2.8 mi | — | 15 | 0 |
| Quakertown Center | 3 mi | — | 7 | 0 |
| Lifequest Nursing Center | 4 mi | — | 0 | 0 |
| Valley Manor Rehabilitation And Healthcare Center | 5 mi | — | 6 | 0 |
| Weston Rehabilitation & Nursing Center | 6.3 mi | — | 0 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
Built specifically for Phoebe Richland Hcc.
100% money-back within 48 hours.
Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.