Not rated by CMS — ratings are suppressed for new or low-volume facilities.
A standard survey is most likely before around October 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Crown Pointe Care Center during CMS and state inspections, most recent first.
The facility failed to ensure incontinent care was provided at least once every shift for multiple residents who were always or frequently incontinent and dependent on staff for toileting. Several residents with conditions such as dementia, Parkinson’s disease, Type II DM, CKD, and acute kidney failure had care plans and bowel/bladder assessments indicating the need for staff-assisted incontinence care, yet CNA documentation showed care was often provided only on one of two shifts or not at all on certain days. An anonymous resident reported that staffing was insufficient, residents were not checked frequently for incontinence, and that after complaining once, staff refused care, resulting in no incontinence care for 17 hours. The DON acknowledged that CNA charting reflected missed incontinence care for these residents and could not verify that the care had actually been provided, while a family member reported repeatedly finding a loved one incontinent despite requesting checks and changes every two hours.
Staff and a maintenance director entered and worked in the kitchen without properly wearing hair nets as required by facility policy, including one staff member whose long braids were not fully contained. Both individuals confirmed during interviews that they were not in compliance with hair restraint requirements while in food preparation areas.
A resident with multiple complex diagnoses and moderately impaired cognition was given a new order for physical and occupational therapy evaluation and treatment. An LPN signed the order but did not document notification of the resident's responsible party, as required by facility policy. Medical record review confirmed the lack of documentation, and the LPN acknowledged the omission during an interview.
Surveyors found that the facility did not have an infection prevention and control program in place, resulting in a lack of systematic measures to address infection risks among residents and staff.
The facility failed to thoroughly investigate injuries of unknown origin for two residents, both with significant medical conditions. One resident was found with a femoral neck fracture, and another with a hip fracture. The investigations lacked documented staff interviews or statements, despite the facility's policy requiring thorough investigations. Interviews with staff confirmed the absence of proper documentation, indicating non-compliance with investigation requirements.
Failure to Provide Incontinence Care Each Shift for Multiple Residents
Penalty
Summary
The deficiency involves the facility’s failure to ensure incontinent care was provided at least once every shift for multiple residents who were incontinent of bowel and/or bladder. Five residents with varying degrees of cognitive impairment and dependence on staff for toileting had care plans and bowel/bladder assessments indicating they were always or frequently incontinent and required staff assistance and incontinence care as needed. Certified Nursing Assistant (CNA) bowel and bladder documentation showed that incontinent care was not consistently provided every shift, and on some days there was no documented incontinent care at all. For one resident with severe cognitive impairment, hemiplegia, aphasia, and benign prostatic hyperplasia, CNA documentation showed incontinent care was provided only one of two shifts on multiple dates and not at all on two specific dates. Another resident with Parkinson’s disease, dementia, chronic kidney disease, and benign prostatic hyperplasia, who was always incontinent per assessment and frequently incontinent per MDS, also had incontinent care documented only one of two shifts on multiple dates and no incontinent care documented on one date. A third resident with Type II diabetes, dementia, and hypertension, assessed as always incontinent but occasionally incontinent per MDS, had incontinent care documented only one of two shifts on numerous dates and no incontinent care documented on one date. A fourth resident with dementia, osteoarthritis, and chronic pain syndrome, assessed and care planned as frequently incontinent and needing assistance with toileting, had incontinent care documented only one of two shifts on several dates. A fifth resident with Type II diabetes, acute kidney failure, and anorexia, assessed as always incontinent and frequently incontinent per MDS, had no incontinent care documented on two dates and only one shift of incontinent care documented on several other dates. An anonymous resident reported there was not enough staff and that residents were not checked frequently for incontinence, stating that after complaining once, staff refused to provide care and incontinence care was not provided for 17 hours. The DON confirmed that CNA documentation showed incontinent care was not being provided every shift for the identified residents and could not verify that care had been provided. A family member of one resident reported finding the resident frequently incontinent and stated that their request for checks and changes every two hours was not being carried out.
Failure to Ensure Proper Use of Hair Nets in Kitchen
Penalty
Summary
Staff failed to consistently wear hair nets in the kitchen as required by facility policy. During an observation, a staff member with long braids was seen assisting with food temperature checks on the steam table without a hair net. Later, the same staff member returned to the kitchen wearing a hair net, but her braids were not fully contained within it. She was then observed handling food items on the stove. The staff member confirmed during an interview that she had not been wearing a hair net until she left and returned, and that her hair was not fully covered even after donning the hair net. Additionally, the Maintenance Director entered the kitchen without a hair net, walked past the stove and food preparation area, and checked the thermostat above the food preparation area. He had short hair, approximately one inch in length, and was not wearing any hair restraint. The Maintenance Director confirmed during an interview that he was not wearing a hair net and acknowledged that he should have applied one before entering the kitchen. The facility's policy requires hair nets or caps to be worn to prevent hair from contacting exposed food, clean equipment, utensils, and linens.
Failure to Notify Responsible Party of New Therapy Order
Penalty
Summary
The facility failed to notify a resident's responsible party of a new order for physical and occupational therapy evaluation and treatment. Medical record review showed that the order was signed by an LPN, but the section for family notification was left blank, and there was no documentation in the record indicating that the responsible party had been informed. During an interview, the LPN confirmed she was responsible for signing the order and assumed she had notified the responsible party, but acknowledged there was no documented evidence of such notification. The resident involved had multiple diagnoses, including chronic obstructive pulmonary disease, morbid obesity, hemiplegia and hemiparesis following a cerebral infarction, hyperlipidemia, atrial fibrillation, depression, dementia, anxiety, legal blindness, mood disorder, insomnia, and dysphagia. The resident's quarterly MDS assessment indicated moderately impaired cognition. Facility policy required the unit supervisor or charge nurse to notify the guardian or interested family member of significant changes in a resident's clinical condition or status, including changes in ADL physical functioning, and to document the notification. This policy was not followed in this instance.
Failure to Implement Infection Prevention and Control Program
Penalty
Summary
The facility failed to provide and implement an infection prevention and control program. This deficiency was identified during the survey process, as the facility did not have an established or operational program to prevent and control infections among residents and staff. The absence of such a program was observed and documented by surveyors, indicating a lack of systematic measures to address infection risks within the facility. No specific residents or staff members were mentioned in relation to the deficiency, and no additional details about individual medical histories or conditions were provided in the report.
Failure to Investigate Injuries of Unknown Origin
Penalty
Summary
The facility failed to thoroughly investigate and obtain statements from staff regarding injuries of unknown origin for two residents. Resident #50, who had multiple diagnoses including Alzheimer's disease and osteoporosis, was found to have a right femoral neck fracture after experiencing pain in the lower extremities. The facility's self-reported incident investigation did not include documented interviews or statements from the staff who were on duty at the time of the incident, despite the Director of Nursing assigning the Assistant Director of Nursing to conduct interviews. The investigation lacked evidence of comprehensive staff interviews, and the facility's basic investigation form did not capture detailed accounts from the staff involved. Similarly, Resident #101, who had dementia and osteoporosis, was found to have a right hip fracture. The facility's investigation into this injury also lacked documented staff interviews or statements, except for a general statement from the Director of Nursing. The investigation relied on a basic form that did not include detailed accounts from the staff who were on duty during the incident. The facility's policy required thorough investigations of alleged violations, but the documentation did not reflect compliance with this policy. Interviews with the facility's staff, including the Administrator, LPN, and STNA, confirmed the absence of documented interviews or statements regarding the incidents. The facility's failure to conduct and document thorough investigations for these injuries of unknown origin represents non-compliance with the requirement to investigate alleged violations thoroughly.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Columbus
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Sapphire Rehabilitation And Care Center | 1 mi | — | 56 | 2 |
| Mayfair Village Nursing Care Center | 1.5 mi | — | 13 | 0 |
| Columbus Alzheimer's Care Ctr | 1.7 mi | — | 0 | 0 |
| Wesley Glen Health Services Corp | 2.6 mi | — | 0 | 0 |
| Friendship Village Of Dublin | 2.7 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.