Townhouse Center For Rehabilitation & Nursing
Inspection history, citations, penalties and survey trends for this long-term care facility in Uniondale, New York.
- Location
- 755 Hempstead Turnpike, Uniondale, New York 11553
- CMS Provider Number
- 335798
- Inspections on file
- 16
- Latest survey
- April 7, 2026
- Citations (last 12 mo.)
- 1
Citation history
Health deficiencies cited at Townhouse Center For Rehabilitation & Nursing during CMS and state inspections, most recent first.
The facility failed to report an allegation of staff-to-resident abuse to the state as required by its abuse prohibition policy and regulations. A resident with Type II DM, bipolar disorder, COPD, and moderate cognitive impairment alleged that a CNA was physically rough, grabbing and pulling the resident’s arms during an argument about bathroom use, and the resident stated they felt they needed to call 911. The allegation was documented on a grievance form, but not in the resident’s progress notes, and there was no evidence it was reported to the NYSDOH within 24 hours. The Administrator acknowledged the event was an allegation of abuse that should have been reported but stated it was not reported due to the resident’s history of making false allegations.
The facility did not maintain an effective infection control program, failing to test the potable water system for Legionnaires' and other pathogens. The Legionella Water Management Plan required a Flow Diagram and testing, but these were not provided. The Director of Environmental Services, new to the role, was still learning about the systems, and the necessary records were not available by the survey's end.
The facility failed to transmit MDS assessments to CMS within the required 14-day period for two residents. Delays were due to discrepancies in daily living documentation, requiring review by the interdisciplinary team. The facility's policy mandates timely completion and transmission of assessments, which was not followed.
A resident with Hyperkeratosis did not have their care plan renewed for nearly a year, despite ongoing treatment recommendations. The care plan was archived and not updated after the resident's hospital readmission. Staff interviews revealed a lack of awareness and oversight in renewing the care plan, which was acknowledged by the DON.
A resident with limited range of motion was recommended to use an orthotic carrot device by the Occupational Therapy Department, but a physician's order was never obtained, and the device was not provided. The resident's left hand appeared contracted, and staff were unaware of the recommendation. The Rehabilitation Department later determined the device was no longer appropriate, but the initial failure to act on the recommendation led to a deficiency.
An LPN failed to reconcile controlled medication records after administering Methadone and Lorazepam to two residents, leading to discrepancies in drug counts. The facility's policy requires immediate documentation of administered doses, which was not followed, as confirmed by interviews with the Unit Manager and DON.
The facility failed to ensure proper labeling and storage of medications. An LPN stored pre-poured medications in a cart after two residents refused them, contrary to policy requiring immediate disposal. Additionally, a resident had multiple unlabeled medications in their room without physician orders. Interviews confirmed non-compliance with medication handling protocols.
A resident with a history of diabetes and kidney issues experienced hallucinations and low blood pressure, prompting a STAT urinalysis to rule out a UTI. The urine sample was collected, but the results were delayed, with no follow-up until three days later. The facility's policy for timely STAT lab services was not followed, leading to a delay in diagnosing and treating the resident's condition.
The facility failed to include a 30-day rescission period in its Binding Arbitration Agreements, affecting two residents. Despite verbal assurances that agreements could be rescinded at any time, the written agreements lacked this information, leading to a regulatory deficiency.
Failure to Report Alleged Staff-to-Resident Abuse to State Authorities
Penalty
Summary
The deficiency involves the facility’s failure to report an allegation of staff-to-resident abuse to the New York State Department of Health (NYSDOH) within the required timeframe. Facility policy dated 10/2025 required that all alleged or suspected incidents of abuse, neglect, mistreatment, exploitation, or misappropriation of resident property be reported to NYSDOH, thoroughly investigated, and documented. On 08/27/2025, a family member reported that a resident alleged a CNA was rough with them, grabbing, pushing, and pulling their arms during an argument about using the bathroom, and the resident stated they felt like they needed to call 911. The resident had diagnoses including Type II diabetes, bipolar disorder, and COPD, and a recent MDS Brief Interview of Mental Status score of 09 indicating moderate cognitive impairment. The resident’s care plan documented behavioral issues related to bipolar disorder, including accusatory behavior and screaming at others. A grievance reporting form dated 08/27/2025 documented the family member’s and resident’s account of the incident. However, review of the resident’s progress notes from 08/01/2025 through 10/01/2025 showed no documentation of the reported allegation in the progress notes. The facility conducted an internal investigation and concluded no abuse had occurred, but there was no documentation that the allegation was reported to NYSDOH within the required 24-hour timeframe. During an interview, the Administrator, who is responsible for reporting abuse allegations, acknowledged that this incident met the definition of an allegation of abuse and that all such allegations must be reported, but stated it was not reported because of the resident’s history of making false allegations.
Inadequate Infection Control Program Due to Lack of Water Testing
Penalty
Summary
The facility failed to establish and maintain an effective infection prevention and control program, as evidenced by the lack of documented testing of the potable water system for Legionnaires' and other waterborne pathogens. The facility's Legionella Water Management Plan (WMP) policy, last reviewed in October 2024, required a Flow Diagram and tables for each water system, but these were not provided. Although a water sample from the Cooling Tower was tested in June 2024 with no Legionella isolates found, there was no evidence of testing in other areas of the building where there was a high probability of opportunistic pathogens. During the survey, the Director of Environmental Services, who had recently assumed responsibility for the Maintenance Department, acknowledged being in the process of learning about the building systems. The Administrator confirmed that it was the Director's responsibility to maintain an updated Water Management Plan. Despite requests, the necessary records and design descriptions of the potable water system were not provided by the conclusion of the survey, indicating a deficiency in the facility's infection control measures.
Delayed Transmission of MDS Assessments
Penalty
Summary
The facility failed to ensure that all completed Minimum Data Set (MDS) assessments were transmitted to the Centers for Medicare and Medicaid Services within the required 14-day period following the completion of the resident assessment. This deficiency was identified during a Recertification Survey for two residents. Specifically, one resident's Discharge MDS assessment was completed on October 7, 2024, but was not transmitted until October 25, 2024, which was four days late. Another resident's quarterly MDS assessment was completed on December 29, 2024, but was transmitted on January 13, 2025, one day late. The delay in the transmission of the MDS assessments was attributed to discrepancies in the documentation of activities of daily living, which required the records to be sent back to the interdisciplinary team for review to ensure accuracy. The Minimum Data Set Director and the Administrator both confirmed that the need for corrections in the documentation caused the delay in submission. The facility's policy requires that all assessments be completed and transmitted within the guidelines outlined in the Resident Assessment Instrument Manual, but this was not adhered to in these instances.
Failure to Renew Care Plan for Resident with Hyperkeratosis
Penalty
Summary
The facility failed to ensure that a comprehensive person-centered care plan was reviewed and revised for a resident with a diagnosis of Hyperkeratosis. The deficiency was identified during a Recertification and Abbreviated Survey, where it was found that the care plan for Hyperkeratosis was archived and not renewed for a significant period. Specifically, the care plan for Hyperkeratosis of the resident's bilateral feet was archived on 3/5/2024 and not renewed until 1/21/2025, despite ongoing treatment recommendations from a Dermatology Nurse Practitioner. The resident, who had intact cognition and was admitted with diagnoses including Pressure Ulcers, Type 2 Diabetes, and Schizophrenia, continued to receive treatment for Hyperkeratosis as per physician's orders. However, the care plan was not updated to reflect this ongoing need. Interviews with facility staff, including the Wound Care Nurse and the Unit Manager, revealed a lack of awareness and oversight in renewing the care plan, particularly after the resident's readmission from the hospital. The Director of Nursing Services acknowledged that the care plan should have been initiated and expected the Registered Nurses to update and initiate the required care plans.
Failure to Provide Recommended Orthotic Device for Resident
Penalty
Summary
The facility failed to ensure that a resident with limited range of motion received appropriate treatment and services to prevent further decline. Resident #115, who had a history of diabetes mellitus, hemiplegia affecting the left side, and depression, was recommended by the Occupational Therapy Department to use an orthotic carrot device for their left hand. This recommendation was made on April 7, 2023, but a physician's order for the device was never obtained, resulting in the resident not receiving the device. During the recertification survey, it was observed that Resident #115's left hand appeared contracted, and the resident confirmed they had not been offered any device for their hand. The facility's policy required that recommendations from the Therapy Department be followed by obtaining a physician's order, which did not occur in this case. Interviews with staff revealed a lack of awareness and follow-up regarding the orthotic device recommendation. The Rehabilitation Department Director acknowledged that the orthotic device was never ordered and that the Occupational Therapist did not obtain the necessary physician's order. A subsequent assessment on January 21, 2025, determined that the orthotic device was no longer appropriate, and new recommendations for range of motion exercises were provided. However, the initial failure to act on the recommendation led to the deficiency identified during the survey.
Failure to Reconcile Controlled Medication Records
Penalty
Summary
The facility failed to ensure that drug records were in order and accounted for all controlled drugs during a recertification survey. This deficiency was identified on Unit 3 North, where a Licensed Practical Nurse (LPN) administered Methadone and Lorazepam to two residents but did not reconcile the Individual Controlled Medication Records to reflect the actual number of remaining tablets in the blister packs. Specifically, the LPN administered 3 tablets of Methadone to a resident with chronic pain, diabetes, and hypertension, and 1 tablet of Lorazepam to another resident with chronic pain, anxiety disorder, and major depressive disorder. However, the LPN did not update the medication records to account for the administered doses, leading to discrepancies in the controlled substance counts. The facility's policy requires that when a controlled substance is administered, the nurse must document the administration on both the Medication Administration Record (MAR) and the Individual Controlled Medication Record. If a medication is not administered, it must be properly disposed of and documented by two nurses. During interviews, the Unit Manager and the Director of Nursing Services confirmed that the LPN should have updated the medication records immediately after administration. The LPN acknowledged the oversight but could not explain why the records were not updated. This failure to maintain accurate medication records was observed during the Medication Storage task, revealing discrepancies in the narcotics cabinet counts for both residents involved.
Medication Storage and Labeling Deficiencies
Penalty
Summary
The facility failed to ensure that all drugs and biologicals were labeled and stored according to professional standards of practice. During the survey, it was observed that a medication cart on Unit 3 North contained two unlabeled medication cups with tablets. An LPN admitted to storing pre-poured medications in the cart after two residents refused their medications during administration. The LPN initially documented that the medications were administered, which was incorrect, and later corrected the records to reflect the refusals. The facility's policy requires that refused medications be discarded immediately, which was not followed in this instance. Additionally, a resident was found with multiple medications in their room that were not ordered by a physician. These included Flonase nasal spray, Deep Sea Premium Saline spray, Icy Hot, and eye drops, some of which were unlabeled. The medications were left in the resident's room inadvertently by the family, and there were no physician's orders for these medications. The facility's policy dictates that medications should not be stored in a resident's room and should be handled only by nurses. Interviews with nursing staff, including the Director of Nursing Services, confirmed that the facility's procedures for medication storage and administration were not followed. The Director of Nursing Services emphasized that medications refused by residents should be discarded and not stored in the medication cart, and that medications should not be left in residents' rooms. These lapses in following established protocols led to the deficiencies identified during the survey.
Delay in STAT Urinalysis Results for Resident
Penalty
Summary
The facility failed to provide timely laboratory services for a resident, leading to a delay in diagnosing a potential urinary tract infection. The resident, who had a history of diabetes, chronic kidney infection, and a stroke, was experiencing hallucinations and low blood pressure, prompting the physician to suspect sepsis or over-diuresis. A STAT urinalysis was ordered to rule out a urinary tract infection, but the results were not reported to the facility in a timely manner. The urine sample was collected and picked up by the laboratory on the same day the order was made, but there was no follow-up on the urinalysis results until three days later. During this period, the resident's condition was monitored, and other laboratory results were reviewed with the physician. However, the urinalysis results were not available, and the laboratory had no record of the order or sample collection, indicating a lapse in communication and procedure. Interviews with facility staff and laboratory representatives revealed that the STAT order for the urinalysis was not fulfilled as expected, and the results were delayed. The facility's policy required STAT laboratory services to be completed and reported on the same day, but this was not adhered to, resulting in a delay in treatment for the resident's suspected infection.
Failure to Include Rescission Period in Arbitration Agreement
Penalty
Summary
The facility failed to ensure that the Binding Arbitration Agreement explicitly granted residents and their representatives the right to rescind the agreement within 30 calendar days of signing. This deficiency was identified during a recertification survey for two residents. The facility's policy on the Optional Arbitration Agreement did not specify a timeframe for rescinding the agreement, and the agreements signed by the residents and their representatives lacked this critical information. Resident #139, who had intact cognition, signed the agreement without being informed of the 30-day rescission period. Similarly, Resident #238's representative signed the agreement without this information, despite being verbally informed that they could opt out at any time. Interviews with the residents, their representatives, and facility staff revealed a lack of written documentation regarding the 30-day rescission period. The Director of Admissions and the Administrator acknowledged that the agreements did not include the required information, although they believed the agreements were compliant with regulations. The Administrator stated that the facility's legal team was responsible for drafting the agreements and that residents and their representatives were verbally informed of their right to rescind the agreement at any time, even beyond the 30-day period. However, the absence of this information in the written agreements constituted a regulatory deficiency.
Latest citations in New York
A resident with dementia, severely impaired cognition, and known risk for dehydration had documented 0% meal intake over multiple consecutive meals, with CNAs recording refusals but not documenting fluids and not reporting the poor intake to an LPN or RN as required by facility policy. Nursing staff, including LPNs and RN supervisors, reported they were unaware the resident was not eating and did not assess or notify the MD despite ongoing 0% intake and the absence of a care plan addressing meal refusal or poor appetite. The resident was only assessed by an RN after a marked change in mental status and rapid decline were observed, at which point the MD was finally notified and medical interventions were initiated, resulting in a deficiency for failure to provide care in accordance with professional standards and the facility’s nutrition and hydration policies.
A resident with dementia and type 2 DM, assessed and care planned to require two staff for transfers, was transferred using a mechanical lift by only one CNA, in violation of facility policy requiring two caregivers for such transfers. The CNA, who had been trained on mechanical lift use, reported proceeding alone because they believed no one was available to help and the resident was asking to go to bed near the end of the CNA’s shift. The resident was later found on the floor near the lift with a significant leg laceration, and subsequent review confirmed the lift and sling were functioning properly while other staff reported that two aides had been working on each hallway during that shift.
A resident with Parkinson’s disease, Lewy body dementia, chronic kidney disease, severe cognitive impairment, and functional limitations had a legal representative submit a written authorization requesting copies of the complete medical record. The facility lacked a specific policy directing staff to furnish records upon resident or representative request. The Administrator responded by quoting a copy fee and requiring payment before release, and the records were not mailed until several weeks later, well beyond the required 2 working days. The Finance Officer reported that the former Administrator independently managed this request, did not send the records timely, and that staff were unaware of the 2‑day requirement, believing they had a 30‑day timeframe.
The facility failed to maintain adequate nurse and CNA staffing to meet resident needs as defined in its own facility assessment, with multiple shifts where minimum nurse coverage was not met and frequent reliance on minimal CNA staffing across units. On several overnight and day shifts, too few nurses were present to cover all units, and one nurse sometimes had to function as both supervisor and direct care nurse. CNA staffing was at or below minimal levels on most days reviewed, leading to delays in getting residents out of bed, late meal service, and missed or postponed showers. Residents reported not having enough staff available at night and difficulty getting up in the morning, while CNAs and LPNs described high acuity, incomplete or delayed cares, and inconsistent documentation due to short staffing. Facility leadership acknowledged ongoing staffing challenges, open positions, and that existing minimum staffing numbers were not adequate or safe to ensure timely completion of resident care tasks.
The facility failed to maintain safe, clean, and homelike conditions in multiple rooms on three units. One room had stained floors, a water puddle near a radiator, peeling molding, missing closet doors, bathroom stains, missing tiles, and debris in a light fixture, with no related entries in the maintenance log. Another room had a hospital bed plugged into an electrical outlet with no cover plate and exposed wires near the bed. Additional rooms had unpacked boxes, missing closet doors, broken or missing curtains and privacy drapes, and broken dresser drawers, while a resident reported long-standing broken drapes and unassembled storage they had purchased. Maintenance staff reported they relied on work orders, did not routinely enter individual rooms during rounds, and lacked needed closet doors, contributing to these unresolved environmental issues.
Surveyors found that the facility failed to ensure necessary ADL and personal hygiene care for several dependent residents. One resident with severe cognitive impairment and incontinence had no documented showers for an entire month and multiple days without recorded dressing, hygiene, toileting, or transfer assistance despite care plan requirements. Another resident with multiple sclerosis and neurogenic bladder, fully dependent for showers, had numerous missed or undocumented scheduled baths over two months and reported that showers rarely occurred and that their hair was dirty. A third resident with cognitive and psychiatric conditions, care-planned for daily support with personal hygiene, was repeatedly observed with facial stubble despite requesting shaving, and had extensive omissions in bathing and personal hygiene documentation. Staff across roles acknowledged frequent failures in CNA documentation of ADLs, citing short staffing, high acuity, and login issues, resulting in an inability to confirm whether required hygiene care was consistently provided.
Two residents did not receive adequate supervision and assistance to prevent accidents. One resident with severe cognitive and physical impairments, care planned for two-person assist with bed mobility, was provided incontinence care by a single CNA who did not review or follow the care guide, leading to a fall from bed onto a floor mat despite another nurse being available nearby. Another cognitively impaired, fall‑risk resident experienced an unwitnessed fall with a scalp laceration and back abrasion; the Accident/Incident Report was left incomplete, lacking documentation of injuries, safety measures, new interventions, notifications, and nurse signature, and staff statements omitted last‑seen times. Although a neuro check policy required extended, scheduled monitoring after unwitnessed falls or potential head injury, neuro checks and vital signs for this resident were only documented for a few hours, with no further monitoring notes for several days.
Surveyors found that the facility failed to ensure meals were palatable and maintained at safe, appetizing temperatures, and did not consistently provide appropriate condiments. Policy required hot foods to be held at or above 140°F and cold foods at or below 46°F, yet a lunch tray on one unit was served with entrée items between 95.5°F and 107.6°F and milk at 63°F. The Food Service Director and RD acknowledged that food left the kitchen hot but cooled during delayed delivery due to only one working elevator, a non-functioning plate warmer, and lack of heating pellets. A resident reported that food was usually cold and disliked. On another unit, hotdogs and french fries were served without ketchup or mustard; staff stated the facility had run out after discovering a box of ketchup packets was moldy and mustard was out of stock, and residents were instead offered mayonnaise or barbeque sauce. A resident described the food as sometimes bad, and a family member observed a sandwich with a bun that was stale and hard.
A cognitively intact resident with cerebral ischemia, anxiety, and depression was moved to a different room after continuing to receive informal assistance with ADLs from a cognitively intact roommate with anemia, anxiety, and depression, despite prior counseling to stop this practice. The facility’s own policies require at least 30 days’ written notice, inclusion of the reason and new room assignment, and consultation with the resident and representative, as well as honoring the right to share a room with a chosen roommate when practicable. In this case, the resident was only verbally informed of the move, was not given written notice or an opportunity to refuse, and the representative was not notified in advance, while leadership staff later reported they were unaware of the move and that such changes are generally discussed and not carried out if a resident objects.
Two residents experienced significant changes in condition and treatment without required notifications. For one resident with multiple fractures and hypertension, a provider ordered 0.9% sodium chloride via clysis for hydration, which was initiated and then refused by the resident; documentation showed the provider was informed of the refusal, but there was no evidence that the resident’s family representative was notified of either the start of IV fluids or the refusal. For another resident with severe pain rated 10/10, the physician adjusted pain medications, but was not notified when the revised pain regimen was ineffective, contrary to facility policies requiring timely notification of representatives and practitioners for significant changes.
Failure to Assess and Respond to Prolonged Poor Oral Intake
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a resident received treatment and care in accordance with professional standards of practice and facility policy regarding nutrition and hydration monitoring and response. The resident had dementia with declining mental and functional status, pulmonary venous congestion, severely impaired cognition, and required partial/moderate assistance with eating. A dietary care plan identified the resident as at risk for dehydration due to dementia and varied oral intake, with interventions to observe for signs and symptoms of dehydration and explore reasons for decreased intake. Physician orders placed the resident on a no added salt mechanical soft diet with thin liquids, later downgraded to puree solids per speech therapy. Certified Nursing Assistant (CNA) documentation showed that the resident had no documented oral intake from the morning of 03/14/2026 through early afternoon on 03/16/2026, totaling eight missed meals. CNAs reported that the resident had a history of poor appetite, combative behavior during care, and variable intake ranging from 25% to 75% of meals. For the relevant period, CNAs stated they documented 0% food consumption because the resident refused to eat, and they acknowledged offering fluids or juice but did not document fluid intake. They also stated they did not report the resident’s refusal to eat to the LPN, despite facility policy requiring staff to report poor intake and meal consumption of less than 50% to the nurse immediately. Nursing staff, including LPNs and RN supervisors, reported that they did not receive information from CNAs that the resident was not eating or drinking during the days in question. LPNs stated they would have encouraged intake and notified supervisors if they had known the resident was not eating, and they reported that they did not observe the resident as weak or less responsive during their shifts. The RN supervisors stated they did not receive reports of poor appetite or meal refusal and indicated that CNAs were expected to notify the unit nurse when a resident refused or did not eat. There was no care plan addressing the resident’s refusal of meals or poor appetite, and there was no documentation that a nurse assessed the resident for poor intake or that the physician was notified until 03/16/2026 at 3:44 PM, when the RN Supervisor assessed the resident with a change in mental status, rapid decline, weakness, lethargy, and minimal responsiveness, and noted that the resident had not been eating and was spitting up brown secretions. Only at that time was the physician contacted and medical interventions initiated. The facility’s own policy on Meal Consumption required CNAs to document intake percentages for each meal, record refusals and behaviors, and promptly report poor intake, and required nurses to review intake documentation daily, assess residents with poor intake, document interventions and outcomes, and notify the medical provider as indicated. The policy also required physician notification when intake was consistently less than 50% or when significant decline in intake was observed. Despite this, the resident’s extended period of no documented oral intake and repeated 0% meal consumption entries were not acted upon by nursing staff, and the physician was not notified until after a significant change in condition was observed. This sequence of inaction and lack of assessment and notification in the face of documented poor intake led to the cited deficiency under 10 NYCRR 415.12.
Single-Staff Mechanical Lift Transfer Leads to Resident Fall and Laceration
Penalty
Summary
The deficiency involves the facility’s failure to maintain a safe environment and provide adequate supervision during a mechanical lift transfer, resulting in a resident fall and injury. Facility policy for "Resident Transfer Using a Total Mechanical Lift" required that two or more caregivers be present and assisting at all times, with at least two caregivers having hands-on contact with the resident and the lift. The resident involved had dementia and type 2 diabetes mellitus, was cognitively impaired, and was assessed on the Minimum Data Set as needing assistance of two staff members for transfers. The resident’s care plan also documented dependence on two staff for transfers using a gait belt. On the date of the incident, the resident was transferred via mechanical lift by a single CNA, contrary to policy and the resident’s assessed needs. The CNA reported they could not find another staff member to assist, knew they should not perform the transfer alone, but proceeded because the resident repeatedly requested to go to bed and it was the end of the CNA’s shift. The resident was later found on their left side near the mechanical lift with a six-inch laceration on the left leg and was sent to the emergency room. Subsequent examination of the sling and lift by nursing leadership found the equipment to be in good working order. Staff interviews confirmed that two staff members were expected for mechanical lift transfers and that other aides had been available on the unit at the time of the incident.
Failure to Provide Timely Access to Resident Medical Records Upon Request
Penalty
Summary
The deficiency involves the facility’s failure to provide a resident’s legal representative with copies of the resident’s medical records within 2 working days of a written request, as required. The resident, who had Parkinson’s disease, Lewy body dementia, chronic kidney disease, severe cognitive impairment, required supervision for eating, moderate assistance for bathing, walked 10 feet with supervision, and was frequently incontinent of bladder and bowel, was admitted on an unspecified date. On 3/10/25, the resident’s representative completed and signed an Authorization for Release of Health Information form requesting the resident’s records from 2/14/25 to the present. The facility did not have a written policy or procedure directing staff to furnish records upon request from residents or their representatives, although a general Resident Medical Record policy dated 5/2025 stated that records would be maintained in accordance with federal and state regulations. Following the request, the Administrator sent a letter dated 4/11/25 to the resident’s representative stating that the cost of the copies would be $315.00, that payment was required before release, and that the check should be payable to the facility. The records were not mailed until 4/22/25, after the facility received payment, resulting in a delay far beyond the required 2 working days. During an interview, the Finance Officer stated they were responsible for reviewing record requests and obtaining fees before releasing records, and that in this case the former Administrator handled the request, did not date the records, and did not send them timely. The Finance Officer also stated they were not aware of the 2-day deadline and believed there was a 30-day window for providing records.
Failure to Maintain Adequate Nurse and CNA Staffing to Meet Resident Needs
Penalty
Summary
The deficiency involves the facility’s failure to provide sufficient nursing and CNA staffing to meet residents’ needs as outlined in the facility assessment and care plans. The facility assessment dated 11/12/2025 set minimum staffing expectations for three units, specifying ranges of direct care nurses and CNAs for day, evening, and night shifts. Review of staffing records from 03/20/2026 through 04/20/2026 showed that on multiple dates (03/24, 04/01, 04/05, 04/07, and 04/13/2026) the facility did not meet its own minimum nurse staffing numbers for at least one shift, including overnight shifts where only two nurses covered three units and one of those also functioned as supervisor. On 04/13/2026, day shift staffing showed only two direct care nurses for three units, with one nurse covering two units. CNA staffing was also at or below the facility’s minimal numbers on at least one unit and one shift on 28 of the 30 days reviewed, including overnight shifts with as few as three CNAs for the entire facility. Residents and staff reported that this staffing pattern affected the timeliness and completeness of care. One resident stated there were not enough staff to get people up in the morning and that food arrived cold because tray delivery took too long. Another resident, observed in bed in a hospital gown in the early afternoon, reported that staffing was poor, that no one was around at night, and that there were days when they could not get out of bed. During a morning observation on Unit 200, at a time when breakfast was scheduled for 8:00 AM, the breakfast cart was still on the unit at 9:15 AM, most residents were eating in their rooms, and 28 of 39 residents remained in bed or in hospital gowns, despite four CNAs being scheduled. Multiple CNAs and nurses described difficulty completing required cares and documentation due to short staffing and high acuity. CNAs reported that working with only three CNAs on a unit was challenging and that when only two CNAs were present, showers might not be completed as scheduled and would have to be made up on better-staffed days. One CNA stated they did not always document all resident cares each shift because of lack of time and short staffing, and that some cares were performed late in the shift or left for the next shift. An LPN acknowledged awareness that CNA documentation was frequently incomplete and that short staffing delayed cares, particularly on a high-acuity unit. Another LPN reported that there were two CNAs overnight on one occasion and sometimes only one, describing those nights as very challenging. Facility leadership, including the HR/Staffing Manager, Administrator, and DON, confirmed that staffing was a challenge, that there were open nurse and CNA positions, that minimum staffing levels were sometimes not met, and that the DON did not believe the current minimum staffing numbers were adequate or safe to ensure completion of resident cares such as showers.
Failure to Maintain Safe, Clean, and Homelike Resident Rooms Across Three Units
Penalty
Summary
The deficiency involves the facility’s failure to maintain a safe, clean, comfortable, and homelike environment across three units, as required by its Resident Rights policy and 10NYCRR 415.15(h)(1). On Unit 2, one room had multiple unresolved environmental issues, including floor stains on both sides of the bed, a puddle of water near the radiator, a large spackle stain above the bed, spackle residue above the sink, peeling molding under the window, and a missing closet door. In the bathroom of the same room, there were brown stains on the toilet, three missing wall tiles, brown stains on the ceiling, and insect or debris accumulation inside the light fixture. Review of the Unit 2 maintenance logbook showed no documentation of needed repairs for this room, despite these conditions being present. On Unit 1, another room had a hospital bed electrical power cord plugged into an electrical outlet that lacked a cover plate, leaving exposed wires in close proximity to the resident’s bed. The Maintenance Supervisor acknowledged that the outlet cover was missing and that someone had likely changed the outlet and failed to replace the cover plate, and also acknowledged awareness that having exposed wires so close to the bed was not good. These observations showed that the facility did not ensure that electrical fixtures in resident rooms were maintained in a safe condition. On Unit 3, several rooms had environmental deficiencies related to privacy and furniture condition. One room contained unpacked cardboard boxes piled along the wall by the closet, had no closet doors so that all items in the closet were exposed, and had drapes that were not fully affixed to the track; the resident in that room stated they had many boxes and belongings they wanted to put away, had purchased a shelf that had not yet been assembled, and that the drapes had been broken since their arrival. Additional rooms on Unit 3 were observed with no curtains or blinds, curtains falling with rods loose and hems coming out, a broken privacy curtain with missing clips, window curtains falling apart, and broken dresser drawers. Maintenance leadership reported that they rounded on units daily but did not routinely go into individual rooms, relied on work orders for specific repairs, and that closet doors for at least one room were not available and would need to be ordered, indicating that these room-specific issues had not been identified or addressed through the existing process.
Failure to Provide and Document Required ADL and Hygiene Care for Multiple Residents
Penalty
Summary
The deficiency involves the facility’s failure to ensure that residents who were unable to carry out activities of daily living (ADLs) received necessary services to maintain personal hygiene, as required by facility policy. For one resident with severe cognitive impairment, diabetes mellitus, Wernicke’s encephalopathy, and bowel and bladder incontinence, certified nurse aide (CNA) documentation showed that the resident did not receive a shower during an entire month and had no recorded assistance with dressing, personal hygiene, toileting, CNA care, or skin checks for many days, as well as missing transfer documentation on multiple days. The resident’s care plans required monitoring of skin during toileting and diaper changes every two to four hours, but the CNA record did not reflect consistent provision or documentation of these cares. Another resident with multiple sclerosis, neurogenic bladder, and anxiety, who was cognitively intact and dependent on staff for showers, had multiple omissions in the CNA accountability records for scheduled bathing across two consecutive months. The resident reported that showers rarely occurred as scheduled and that they often received bed baths instead, while expressing a desire to receive showers as planned. On one observation, the resident arrived for a group activity stating they had not received their shower and complained of dirty hair, which appeared greasy. Staff interviews confirmed that showers were scheduled once or twice weekly and that documentation showed numerous unsigned bathing entries for this resident on scheduled shower days. A third resident with metabolic encephalopathy, unspecified psychosis, and respiratory failure had a care plan documenting self-care deficits in personal hygiene related to cognitive status and medical condition, requiring daily staff support and supervision for personal hygiene and bathing. This resident was observed on two separate occasions with visible scruffy stubble on the face and stated a desire to be shaved. The CNA accountability record for this resident showed omissions for bathing over most of the month and omissions for personal hygiene on numerous days. Staff reported that shaving was typically offered on assigned shower days and that shaving would be documented under personal hygiene, but the record reflected extensive lack of documentation for both bathing and personal hygiene tasks. Across these cases, multiple staff, including CNAs, LPNs, a registered nurse supervisor, and the director of nursing, acknowledged ongoing problems with CNA documentation of ADL care in the electronic medical record. CNAs reported not always documenting all resident care each shift due to lack of time, short staffing, high acuity, and login/password issues, and stated that some cares were performed late or left for the next shift. Nursing staff and leadership stated they were aware that CNA tasks were frequently not documented, that when tasks were not documented it could not be determined if they were completed, and that this issue had been a known problem within the facility. These observations and records demonstrated that residents dependent on staff for ADLs did not consistently receive or have documented showers, personal hygiene, toileting, and related care as required by facility policy and resident care plans. The facility’s written policies required that residents be maintained at the highest practicable level of well-being and receive hygienic care at routine intervals and as needed, and that CNAs document ADL performance each shift in the electronic medical record, including bathing/showers, personal hygiene, toileting, dressing, transfers, skin condition, and safety interventions. The policies also assigned oversight of CNA documentation to nursing leadership. Despite these policies, the survey findings showed repeated omissions in ADL care documentation for multiple residents, resident reports of missed showers and desired shaving not being provided as requested, and staff acknowledgment that short staffing and other barriers interfered with both the provision and documentation of required ADL and hygiene care.
Failure to Follow Care Plans and Post-Fall Protocols Resulting in Inadequate Supervision and Monitoring
Penalty
Summary
The deficiency involves the facility’s failure to ensure adequate supervision and assistance to prevent accidents for two residents with significant cognitive and physical impairments. One resident with diabetes mellitus, cerebrovascular accident, adult failure to thrive, severe cognitive impairment, and physical limitations on one side required total assistance for bed mobility and was care planned for two-person assistance with bed mobility and transfers. The resident’s CNA care guide and care plans documented a need for two staff for bed mobility and total dependence for toileting hygiene. Despite these documented requirements, a CNA provided incontinence care alone, without obtaining a second staff member, and the resident slipped off the bed while on their side and fell onto a floor mat. The CNA did not check the care guide or follow the care plan, even though another nurse was immediately available outside the room who could have assisted. The second resident had diagnoses including diabetes mellitus, Wernicke’s encephalopathy, and cognitive communication deficit, with a quarterly MDS documenting severe cognitive impairment, fall risk, and a need for supervision/touch assistance for chair-to-bed transfers. This resident sustained an unwitnessed fall in their room and was found on the floor beside the bed, unable to describe the event due to poor cognition. The Accident/Incident Report for this fall was incomplete: it did not document the injuries sustained, did not record whether safety or preventive measures were in place, did not list new interventions to minimize recurrence, did not document notification of the resident representative or physician/NP, and lacked a nurse’s signature. Staff statements did not include the time the resident was last seen or when care was last provided, and there were no additional statements beyond those of three CNAs. Facility policies required thorough investigation and documentation of all accidents/incidents, including evaluation for injury, physician notification, and forwarding of the Accident/Incident Report to the Medical Director and Administrator for review and signatures. A separate neurological check policy required immediate and ongoing neuro checks after any unwitnessed fall or potential head injury, with a specific schedule and minimum monitoring duration. For the second resident, neuro checks and vital signs were documented only from late afternoon through mid-evening on the day of the fall, with no documentation after that time despite the policy’s extended monitoring requirements. The resident’s blood pressure was not recorded after the early part of the monitoring period, and there were no nursing notes or evidence of continued monitoring for several days following the fall, despite the resident having a scalp laceration, abrasion, and complaint of head pain at the time of the incident.
Failure to Maintain Food Palatability, Temperature, and Condiment Availability
Penalty
Summary
The deficiency involves the facility’s failure to provide residents with food and drink that were palatable and maintained at safe, appetizing temperatures, as required by facility policy. The facility’s dietary policy specified that hot foods should be held at or above 140°F and cold foods at or below 46°F. During a lunch observation on Unit 1, surveyors measured the temperature of the last tray served and found the chicken parmesan at 107.6°F, pasta at 95.5°F, green beans at 105°F, and milk at 63°F, all outside the facility’s stated standards. The Food Service Director acknowledged that food was hot in the kitchen but cooled during delayed delivery to the units due to having only one working elevator, a non-functioning plate warmer, and the absence of heating pellets under plates. A resident reported that most of the food served was always cold and that they did not like it but felt they had to eat it. The deficiency also includes failure to provide appropriate condiments for a meal, affecting the palatability of the food. During a lunch meal on Unit 3, residents were served hotdogs and french fries without ketchup or mustard, and multiple residents requested these condiments. Staff reported the facility was out of ketchup and mustard, offering mayonnaise or barbeque sauce instead. The Food Service Director stated that a box of ketchup packets had been opened before tray line and found to be moldy, with no additional ketchup available, and that mustard packets were out of stock when an order was placed. The Director also stated they had to follow a budget and did not maintain an extra supply of condiments. A resident stated the food was sometimes bad, and a family member reported seeing a sandwich by a resident’s bed with a bun that was stale and rock hard. The Registered Dietitian noted that while food quality was generally good, they knew the food was cold due to slow delivery, and the Administrator stated the facility had no problem obtaining needed food items.
Failure to Provide Required Notice and Consultation Before Resident Room Change
Penalty
Summary
The deficiency involves the facility’s failure to honor a resident’s right to receive written notice and be consulted before a room change, as required by facility policy and resident rights regulations. The facility’s Room Changes policy states that residents must receive at least 30 days’ notice before any planned room change, except in emergencies, and that the notice must include the reason for the change and the new room assignment. The policy also requires consultation with the resident and their representative, and affirms the resident’s right to refuse a room change made for staff convenience or that moves them outside a distinct part of the nursing home. The Resident Rights policy further states that residents have the right to share a room with a roommate of choice when practicable, if both live in the same facility and agree. Resident #43, who was cognitively intact per the MDS and had diagnoses including cerebral ischemia, anxiety, and depression, had been rooming with Resident #129, who was also cognitively intact and had diagnoses including anemia, anxiety, and depression. A social worker note documented that on 07/24/2025, Resident #43 was counseled about maintaining appropriate boundaries and reminded that their roommate should not provide or assist with any aspects of care, including physical assistance or hygiene tasks, and Resident #43 agreed to refrain from asking or accepting such help. Despite this, a subsequent social worker note on 08/07/2025 documented that a room change occurred that day due to safety concerns related to Resident #43’s non-compliance with seeking physical assistance from their roommate. Interviews and documentation showed that the room change was carried out without written notice to Resident #43 or their representative, and without offering the opportunity to disagree or decline the move. Resident #43 reported being verbally informed of the room change because the roommate was helping with activities such as putting on shoes and retrieving items from the closet, and was observed to be tearful about being separated. Resident #129 stated they were helping with tasks like getting items from the closet but were never asked about the move and that the residents were “just separated.” Resident Representative #1 stated they were never informed of the room change by facility staff and only learned of it when the resident called them in distress. RN #6 confirmed the residents were separated after both had been educated not to assist with care and stated that the social worker notified families, but could not specify when, while the Director of Social Work and DON both reported they were unaware of the move and indicated that, in general, moves are discussed in meetings and not done if a resident objects. No written notice or documented consultation consistent with policy was evident prior to the room change.
Failure to Notify Representative and Physician of Significant Changes in Condition and Treatment
Penalty
Summary
The deficiency involves the facility’s failure to follow its own policies requiring timely notification of residents’ representatives and practitioners when there is a significant change in condition or treatment. The facility’s “Notification of Families” policy directs nursing staff and supervisors to inform residents’ primary contacts or legal representatives of significant changes in physical status, significant alterations in treatment, and decisions related to transfers or other major events. The “Change of Condition” policy requires staff to monitor residents for changes, assess them, and notify the practitioner with details of the change, assessment findings, interventions attempted, and the resident’s response. Surveyors found that these notification requirements were not followed for two residents when significant changes in condition and treatment occurred. For one resident with fractures of the left fibula and tibia and essential primary hypertension, the provider ordered 0.9% sodium chloride solution at 50 mL/hour via clysis for hydration. Nursing documentation showed that the clysis was started and that the resident later refused the treatment, with the provider being notified of the refusal. However, there was no documented evidence that the resident’s family representative was notified either of the initiation of intravenous fluids/clysis or of the resident’s refusal of this treatment. For another resident who was assessed with pain at a level of 10/10, the physician ordered adjustments to the pain medication regimen, but the physician was not notified when the adjusted pain medication was ineffective. These omissions in notification to the resident’s representative and to the physician occurred despite the facility’s written policies requiring such communication when significant changes in condition or treatment occur.
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