Not rated by CMS — ratings are suppressed for new or low-volume facilities.
A standard survey is most likely before around November 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Jackson Manor during CMS and state inspections, most recent first.
The facility failed to provide food at safe and appetizing temperatures for several residents, as observed through interviews and temperature checks. Residents reported consistently receiving cold meals, whether dining in their rooms or the dining room. The facility lacked a food temperature policy, and although a hot cart was purchased to address complaints, it had not been used yet.
The facility failed to maintain a safe, clean, and homelike environment, affecting residents and potentially impacting all. Observations revealed stains, scrapes, missing veneer, loose cables, and exposed wires, with residents expressing dissatisfaction. Staff confirmed expectations for maintenance, but no environmental policy was provided.
The facility failed to provide timely written notification to two residents and their representatives regarding hospital transfers, and did not notify the Office of the State Long-Term Care Ombudsman. This deficiency was identified for two residents, with no documentation of written notifications or notices to the Ombudsman. The Administrator and Regional Director of Operations acknowledged the expectation for notifications to be sent per regulation.
The facility failed to provide written information about the bed hold policy to two residents or their representatives at the time of hospital transfer, as required by state and federal guidelines. This deficiency was identified through record reviews and staff interviews, revealing a lack of documentation for the required notifications.
The facility failed to provide scheduled showers for four residents, leading to a deficiency in care. A resident with quadriplegia missed multiple shower opportunities, resulting in unkempt hair. Another resident with Parkinson's and dementia also missed showers, citing understaffing as a reason. A third resident with moderate cognitive impairment reported not having a shower for two weeks, and a fourth resident with multiple diagnoses received fewer showers than scheduled. Staff interviews confirmed the expectation of two showers per week.
The facility failed to maintain proper infection control practices during insulin administration and incontinent care, and did not document annual TB screenings for three residents. A CNA did not change gloves or wash hands during incontinent care, while a CMT failed to clean the insulin vial and glucometer, and did not wash hands after insulin administration. Additionally, three residents lacked documentation of annual TB screenings.
The facility did not post nurse staffing data daily in a clear and accessible format. Observations revealed that the last posted data was outdated, and the ADON, covering for the absent DON, confirmed the oversight. The Administrator and regional staff acknowledged the expectation for daily postings.
The facility did not hold quarterly QAPI meetings with all required members, as the Medical Director was absent from meetings between April and June 2024. The facility's policy requires monthly meetings with specific team members, but the Medical Director's absence was noted, and a planned meeting was canceled.
Deficiency in Food Temperature and Palatability
Penalty
Summary
The facility failed to provide palatable, attractive food at safe and appetizing temperatures for eight out of ten sampled residents. This deficiency was identified through observations, interviews, and record reviews. Residents consistently reported that their meals were cold, regardless of whether they ate in the dining room or in their rooms. Specific temperature measurements taken during an observation of the evening meal showed that the food was served at temperatures significantly below the recommended safe levels, with a hamburger measuring 94 degrees Fahrenheit and potato wedges at 96 degrees Fahrenheit. The facility did not have a food temperature policy in place, and the Resident Council minutes indicated ongoing complaints about cold food. Interviews with residents revealed a pattern of dissatisfaction with meal temperatures, with some residents expressing that they had stopped reporting the issue to staff due to a lack of improvement. The Dietary Manager acknowledged receiving complaints about food temperatures and mentioned that a hot cart had been purchased but not yet implemented. The Administrator expected temperature logs to be maintained for every meal and had initiated a protocol for office staff to evaluate test trays daily, although these measures had not yet been fully executed.
Facility Fails to Maintain Safe and Homelike Environment
Penalty
Summary
The facility failed to provide a safe, clean, comfortable, and homelike environment, affecting at least two residents and potentially impacting all residents. Observations revealed multiple deficiencies in the physical environment, including brown stains on divider curtains, scrapes and scratches on bathroom doors and trim, missing veneer on sink vanities and closet doors, and loose cables and surge protectors on the floor. Additionally, there were gaps in drywall and ceiling tiles, and exposed wires in bed control cords, which posed a potential safety hazard. Residents expressed dissatisfaction with their living conditions, citing issues such as water leaks and collapsed ceilings. Further observations noted gouges in drywall and chipped paint along hallways, as well as bent metal around dining area entrances. Interviews with facility staff, including the Administrator, Area Director of Operations, and Regional Nurse Consultant, confirmed an expectation for the facility to be maintained and repaired to prevent such deficiencies. However, the facility did not provide a policy regarding the environment, indicating a lack of formal guidelines to ensure a homelike and safe environment for residents.
Failure to Notify Residents and Ombudsman of Hospital Transfers
Penalty
Summary
The facility failed to provide timely written notification to residents and their representatives regarding hospital transfers, as well as failing to notify the Office of the State Long-Term Care Ombudsman. This deficiency was identified for two residents out of a sample of 17, with a facility census of 68. Resident #2 was transferred to the hospital on October 16, 2023, and readmitted to the facility on an unspecified date, with no documentation of written notification to the resident or their responsible party, nor a notice to the Ombudsman. Similarly, Resident #58 was transferred to the hospital on June 7, 2024, and again on June 30, 2024, with same-day readmissions, but lacked documentation of written notifications to the resident or their representative, and no notice was given to the Ombudsman. During an interview, the Administrator and Regional Director of Operations acknowledged the expectation for notifications to be sent per regulation.
Failure to Provide Written Bed Hold Policy Information
Penalty
Summary
The facility failed to inform two residents and/or their representatives in writing about the bed hold policy at the time of their transfer to the hospital. This deficiency was identified during a review of the facility's records and interviews with staff. The facility's policy, last reviewed on 11/15/22, mandates that written information regarding the bed hold policy be provided to residents or their representatives prior to hospital transfer, as required by state and federal guidelines. However, for Resident #2, who was transferred to the hospital on 10/16/23, and Resident #58, who was transferred on 06/07/24 and again on 06/30/24, there was no documentation indicating that the required written information was provided at the time of transfer. During an interview, the Administrator and Director of Operations acknowledged the expectation that bed hold papers should be sent per regulations when residents are discharged to the hospital.
Failure to Provide Scheduled Showers for Residents
Penalty
Summary
The facility failed to provide scheduled showers for four residents, resulting in a deficiency in the care and assistance for activities of daily living. Resident #2, diagnosed with quadriplegia, was scheduled for showers on Mondays and Thursdays but missed two out of nine opportunities in June and all three opportunities in July. Observations on July 8, 2024, showed the resident with unkempt hair, and during an interview, the resident confirmed frequently missing showers. Resident #4, with diagnoses including Parkinson's disease, diabetes mellitus, and dementia, also missed scheduled showers. Despite being cognitively intact and requiring maximal assistance for bathing, the resident missed three out of nine opportunities in May, three in June, and two in July. The resident expressed a desire for more frequent showers, attributing the lack of care to facility understaffing. Observations on July 9, 2024, showed the resident with unkempt hair and inadequate clothing. Resident #18, with moderate cognitive impairment and medical conditions such as diabetes and high blood pressure, missed two out of three shower opportunities in July. The resident reported not having a shower for two weeks, and observations noted uncombed hair and a room with a noticeable odor. Resident #21, with multiple diagnoses including neuromuscular dysfunction of the bladder and heart failure, missed several scheduled showers across May, June, and July. The resident reported receiving at most one shower a week. Interviews with staff confirmed the expectation of two showers per week, with documentation required for each instance, whether given, refused, or missed.
Infection Control and Documentation Deficiencies
Penalty
Summary
The facility failed to maintain proper infection control practices during the administration of insulin and while providing incontinent care. During an observation of incontinent care for Resident #52, a Certified Nurse Aide (CNA) did not follow proper hand hygiene protocols. The CNA used the same gloves throughout the care process, including when obtaining wipes, cleaning the resident's perineal area, and handling clean clothing and linens. The CNA also failed to wash hands after removing gloves and before exiting the resident's room. In another instance, a Certified Medication Technician (CMT) did not adhere to infection control practices during a blood glucose check and insulin administration for Resident #68. The CMT failed to wash hands after removing gloves, did not clean the insulin vial stopper before withdrawing medication, and recapped the needle after use. Additionally, the CMT did not clean the glucometer after use, which is against the facility's policy. The facility also did not provide appropriate documentation for tuberculosis (TB) testing for three residents. Resident #24, Resident #30, and Resident #42 lacked documentation of annual TB screenings for 2023 and 2024. The facility's policies require yearly TB screenings, but these were not documented in the residents' medical records.
Failure to Post Daily Nurse Staffing Data
Penalty
Summary
The facility failed to post nurse staffing data in a clear and readable format in a prominent place readily accessible to residents and visitors on a daily basis at the beginning of each shift. Observations on multiple dates showed that the facility did not post the nurse staffing data, with the last posted sheet dated several days prior. The Assistant Director of Nurses (ADON) indicated that the Director of Nurses (DON), who was responsible for filling out the daily staffing sheets, was not present during the week of the observations. The ADON, covering for the DON, stated that the staffing sheets are typically posted by the nursing station beside the activities bulletin board. The Administrator, Regional Director of Operations, and Regional Nurse Consultant acknowledged the expectation for daily staffing to be posted.
Failure to Maintain Required QAPI Meetings
Penalty
Summary
The facility failed to maintain quarterly Quality Assurance and Improvement Program (QAPI) committee meetings with the required members. The facility's policy, dated August 2020, mandates that the Quality Assessment and Assurance (QAA) committee meet monthly and include specific team members such as the Administrator, Director of Nursing, Medical Director/Designee, and others. However, a review of the QAPI sign-in sheets revealed that the Medical Director did not attend any meetings from April 2024 through June 2024. During interviews, the Administrator acknowledged the absence of the Medical Director from these meetings and mentioned that a planned QAPI meeting was canceled, which the Medical Director was supposed to attend.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Jackson
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Hubble Creek | 3 mi | — | 10 | 0 |
| Fountainbleau Lodge | 7.2 mi | — | 0 | 0 |
| Heartland Care And Rehabilitation Center | 7.2 mi | — | 4 | 0 |
| Stonebridge Marble Hill | 8.8 mi | — | 7 | 0 |
| Chateau Girardeau | 8.9 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.