Not rated by CMS — ratings are suppressed for new or low-volume facilities.
The next survey window likely opens around November 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Aspire Senior Living Webb City during CMS and state inspections, most recent first.
A resident with dementia and multiple medical conditions was involved in an incident where a CNA forcefully restrained the resident's hands after being struck during care. The event was not reported immediately to management or the state agency, as required by policy. Instead, the witnessing NA delayed reporting, and staff interviews revealed confusion about proper reporting procedures and timeframes, resulting in a failure to meet mandated reporting requirements.
The facility did not adequately promote or facilitate a resident's right to self-determination by failing to support resident choice in care or daily activities, as required by regulation.
Staff failed to serve meals according to the approved menu, providing only chili and peaches instead of the full meal, and substituted Fritos for baked potatoes without ensuring nutritional adequacy. Multiple residents and staff reported that meal portions were consistently small and often left residents hungry, with substitutions made frequently due to supply and budget issues.
Staff did not keep kitchen non-food contact surfaces clean, resulting in grease and dust build-up on ceiling vents, pipes, oven and stove knobs, and the walk-in freezer. Interviews revealed staff were unclear about cleaning responsibilities and policies, despite facility and FDA requirements for regular cleaning to prevent unsanitary conditions.
Facility staff did not ensure the kitchen area was kept clean, with surveyors observing grease, dust, cobwebs, and food debris on various surfaces. Despite facility policy and FDA Food Code requirements for routine cleaning, there was no posted cleaning schedule, and the Dietary Manager did not see the need for one. The DON and Administrator expected regular cleaning, but the kitchen remained unclean during the survey.
A facility failed to provide an ongoing activity program and activity calendars for all residents, resulting in limited engagement opportunities. Multiple residents with various medical conditions reported that activities were important to them, but only BINGO and group exercise were offered regularly, both led by residents or non-activity staff. Staff confirmed the absence of an Activity Director for several months, and no one was assigned to oversee activities, leading to widespread resident dissatisfaction and unmet care plan interventions.
The facility did not consistently provide or document required neurological assessments for residents after falls with potential head injury. Several residents with cognitive impairment or complex medical conditions experienced unwitnessed or witnessed falls resulting in head trauma, but follow-up neurological checks were either missing or incomplete in the records. Nursing staff reported confusion about documentation procedures, leading to gaps in care and failure to follow facility policy.
The facility did not consistently implement or document weekly weights for three residents with identified weight loss, despite care plans and physician orders requiring this monitoring. Additionally, two residents did not receive needed meal assistance, such as help opening food packages, resulting in incomplete meal consumption. Staff interviews revealed that weight monitoring was not completed due to staffing shortages and lack of regular communication between departments.
Staff failed to serve appetizing and palatable meals, with multiple residents reporting that food was overcooked, under-seasoned, and difficult to eat. Two residents with significant medical conditions frequently declined meals due to poor quality, instead choosing snacks. Staff interviews confirmed ongoing complaints about food taste and texture, and dietary management had not reviewed resident feedback or consistently followed food quality policies.
Failure to Timely Report Alleged Abuse to Management and State Agency
Penalty
Summary
The facility failed to ensure that all allegations of possible abuse were reported immediately to management and within two hours to the Survey Agency, as required by policy. An incident occurred involving a resident with moderate dementia, anxiety, and other significant medical conditions, where a certified nurse aide (CNA) forcefully held the resident's hands across their chest after the resident struck the CNA during incontinence care. The incident was witnessed by another nurse aide (NA), who did not immediately report the event to the charge nurse or management as required. Instead, the witnessing NA discussed the incident with another NA the following night, who then advised that it should be reported. The second NA delayed reporting the incident to the charge nurse until later that day, resulting in the allegation not being reported to facility management or the state agency within the required two-hour timeframe. Interviews revealed that both NAs were unclear about the proper reporting procedures and timeframes, with one NA being new and not knowing who to report to, and the other believing it was acceptable to wait since the incident had already been delayed. Further interviews with other staff, including CNAs, LPNs, and administrative personnel, confirmed that facility policy required immediate reporting of abuse allegations to supervisors and management, and that the state must be notified within two hours. However, there was inconsistency in staff knowledge regarding the reporting process and required timeframes, contributing to the delay in reporting the incident involving the resident. The deficiency was identified through review of records, staff interviews, and facility policy.
Failure to Support Resident Self-Determination and Choice
Penalty
Summary
The facility failed to honor the resident's right to self-determination by not promoting and facilitating resident choice. This deficiency was identified based on observations or findings that the facility did not adequately support or encourage residents to make their own choices regarding their care or daily life, as required by regulation.
Failure to Provide Menu-Compliant, Adequate Meals to Residents
Penalty
Summary
The facility failed to provide residents with a nourishing, well-balanced diet that met their daily nutritional needs by not preparing and serving meals according to the facility-approved menu and by failing to make nutritionally adequate substitutions. On the observed lunch service, residents were supposed to receive chili, a baked potato, crackers, spiced peaches, iced tea, and water. Instead, residents were only served chili and peaches, with no baked potato, crackers, or iced tea provided. Staff interviews confirmed that the kitchen did not have potatoes available and substituted Fritos for the baked potato, placing them under the chili in the bowls. The amount of chili and Fritos was not measured, and the substitution was not considered nutritionally equivalent by staff. Multiple residents reported not receiving all the food items listed on the menu and described the portions as consistently small, sometimes leaving them hungry after meals. Staff, including dietary aides and nursing aides, corroborated these observations, noting that residents frequently complained about the lack of food or inadequate substitutions. The dietary manager acknowledged running out of potatoes and substituting Fritos due to time constraints and budget limitations, but did not consider or provide a more substantial replacement. The registered dietician stated that a more substantive substitute should have been provided to ensure residents had enough to eat. The facility did not have a policy regarding serving sizes or nutritional values, and staff reported that menu substitutions occurred frequently due to supply issues or budget restrictions. Despite some staff and residents raising concerns about the adequacy of meals, the dietary manager claimed not to have received complaints. The administrator expected the dietary manager to obtain appropriate substitutes or consult the registered dietician if unsure, but this protocol was not followed during the incident.
Failure to Maintain Cleanliness of Kitchen Non-Food Contact Surfaces
Penalty
Summary
Facility staff failed to maintain cleanliness and sanitation in the kitchen, resulting in multiple non-food contact surfaces being covered with grease and dust. Observations revealed that ceiling vents over the serve-out/steam table, white pipes running across the ceiling, the convection oven top and knobs, Vulcan stove knobs, and the back of the Vulcan stove all had significant build-up of grease and dust. Additionally, the walk-in freezer had a silvery-white build-up on the ceiling and walls. These conditions were directly observed during a kitchen inspection. Interviews with facility staff indicated a lack of clarity and adherence to cleaning policies. The Maintenance Director stated that kitchen staff were responsible for all cleaning duties, while the Dietary Manager was unaware of any cleaning policy. The DON and Administrator both expressed expectations that the kitchen should be kept clean, with the Administrator specifically expecting deep cleaning at least weekly, but was unsure why surfaces were not clean at the time of inspection. The facility's own sanitation policy and the FDA Food Code require regular cleaning of non-food contact surfaces to prevent unsanitary conditions, which was not followed.
Failure to Maintain Cleanliness in Kitchen Area
Penalty
Summary
Facility staff failed to maintain cleanliness in the kitchen area, as evidenced by observations of accumulated grease and dust on a light switch plate, fire extinguisher, and panel box, as well as a dirty window with cobwebs and unclean floorboards with food debris. These unsanitary conditions were noted during a survey when the facility census was 102. The facility's own sanitation policy requires routine cleaning of all kitchen surfaces, equipment, and utensils, and the FDA Food Code mandates that non-food contact surfaces be cleaned as frequently as necessary to prevent unsanitary conditions. Interviews revealed that the kitchen staff were responsible for cleaning duties, but there was no posted cleaning schedule, and the Dietary Manager did not believe one was necessary. The Regional Dietary Manager had previously discussed the need for a posted cleaning schedule with the Dietary Manager. The Director of Nursing and the Administrator both expressed expectations that the kitchen should be kept clean for resident safety and that deep cleaning should occur at least weekly, but were unsure why the kitchen was not clean at the time of the survey.
Failure to Provide Ongoing Activity Program and Activity Calendars
Penalty
Summary
The facility failed to provide an ongoing program of activities to meet the interests and support the mental and psychosocial well-being of all residents. This deficiency was evidenced by the absence of an Activity Director, a lack of a complete activity program, and the failure to provide activity calendars to residents. Multiple residents, including those with diagnoses such as anoxic brain injury, major depressive disorder, dementia, Parkinson's disease, and chronic kidney disease, expressed that activities were important to them, yet reported that activities had not been consistently offered for several months. Residents described the environment as boring, with limited opportunities for engagement, and noted that they had not received activity calendars or information about available activities. Observations and interviews revealed that the only regular activities available were resident-led BINGO and group exercise sessions, both occurring three times per week. Other activities, such as church services and popcorn socials, were sporadic and not consistently available to all residents. Staff interviews confirmed that there had been no Activity Director for several months, and that staff did not have time to provide activities, especially in the Special Care Unit. Residents who required assistance with activities or who had specific interests, such as music, reading, or being outdoors, were not provided with individualized or group activities as outlined in their care plans. Additionally, residents who relied on staff to purchase personal items reported that this service was no longer available due to the lack of an Activity Director. Staff, including CNAs, LPNs, the DON, and the Administrator, acknowledged the lack of a structured activity program and the absence of an Activity Director. They reported that residents frequently complained about the lack of activities and expressed boredom and dissatisfaction. The Administrator confirmed that no current employee had been assigned to oversee resident activities, and that the facility did not have the staff to run a full-time activity program. The deficiency was further supported by the lack of posted or distributed activity calendars and the failure to implement care plan interventions related to activities for multiple residents.
Failure to Document and Perform Neurological Assessments After Resident Falls
Penalty
Summary
The facility failed to ensure that residents who sustained falls, particularly those with potential for head injury, received appropriate follow-up assessments, including neurological checks, as required by professional standards and facility policy. Multiple residents experienced unwitnessed or witnessed falls with evidence of head trauma, such as hematomas and bruising, yet documentation of ongoing neurological assessments was either absent or incomplete in the medical records. In several cases, initial assessments were performed, but there was no evidence of continued monitoring or documentation of neurological status in the days following the incidents, despite the presence of injuries that warranted such follow-up. For example, one resident with Alzheimer's disease and a history of wandering sustained a fall resulting in a hematoma to the forehead and a skin tear. While an initial assessment and physician notification were documented, there was no further documentation of neurological checks or follow-up assessments in the subsequent days, even as the resident continued to display visible bruising. Another resident, cognitively intact and dependent on supplemental oxygen, reported a fall with head impact and subsequent confusion and slurred speech. Although the resident was sent to the hospital, the documentation lacked a complete neurological assessment prior to transfer, and there was no follow-up documentation upon the resident's return to the facility. Additional residents with severe cognitive impairment and complex medical histories also experienced unwitnessed falls with head injuries or complaints of pain. In these cases, while some initial assessments and notifications were made, the records did not consistently reflect ongoing neurological monitoring as per facility protocol. Interviews with nursing staff revealed confusion about where and how to document neurological checks in the electronic health record, and several staff admitted to performing but not recording these assessments. This lack of consistent documentation and follow-up after falls with potential head injury constitutes a failure to provide care and treatment in accordance with professional standards and facility policy.
Failure to Monitor Weights and Provide Meal Assistance for Residents with Weight Loss
Penalty
Summary
The facility failed to ensure that all residents maintained acceptable parameters of nutritional status by not implementing and documenting recommended, care planned, or ordered weekly weights for three residents who had been identified as experiencing weight loss. Despite clear facility policies and Registered Dietitian (RD) recommendations for weekly weights in cases of weight loss, staff did not consistently record weights for these residents over several months. This lack of documentation included missing monthly and weekly weights, even when there were physician orders and care plan interventions in place to monitor and address weight loss. Additionally, staff failed to provide necessary meal assistance to two residents. Observations showed that residents who required help with meal set-up, such as opening food packages or supplement containers, did not receive timely assistance. In one instance, a resident struggled for several minutes to open a salad dressing packet and a supplement container without staff intervention. Another resident did not eat a portion of their meal because they were not assisted in opening a food packet. These lapses occurred despite care plans and physician orders specifying the need for meal assistance and monitoring of intake. Interviews with facility staff revealed systemic issues contributing to these deficiencies. The Restorative Nurse Aide (RNA), responsible for obtaining weights, reported being unable to complete this task due to being assigned to other duties. The Dietary Manager (DM) and RD indicated lapses in communication and a lack of regular weight meetings, which had previously been used to monitor and address weight loss. The Director of Nursing (DON) and Administrator confirmed that gaps in weight documentation and meal assistance were due to staffing issues and breakdowns in communication between departments.
Failure to Provide Palatable and Appetizing Meals
Penalty
Summary
Facility staff failed to provide appetizing and palatable meals to residents, as evidenced by multiple observations, interviews, and record reviews. Meals were frequently overcooked, under-seasoned, and sometimes held at improper temperatures or for excessive durations on the steam table, contrary to facility policy. Specific examples included hard rice, tough and chewy egg rolls, mushy vegetables with standing water, and spaghetti noodles that became overly soft from prolonged holding. Residents consistently reported that the food was unappealing, bland, and difficult to eat, with some stating they often skipped meals or substituted snacks due to the poor quality of the main offerings. Two residents, both cognitively intact and independent with eating, were directly affected by these deficiencies. One resident with Parkinson's disease and chronic kidney disease reported that meats, especially pork chops, were too hard to eat and that both main and alternate meal options were unpalatable. Another resident with hypertensive heart disease, chronic diastolic heart failure, and spinal stenosis frequently declined meals due to their poor quality, instead opting for snacks like crackers. Both residents had care plans that included maintaining a list of food preferences and monitoring intake, yet their complaints about food quality persisted. Staff interviews revealed a pattern of unaddressed complaints regarding food palatability. Dietary staff acknowledged overcooking and lack of seasoning, while other staff, including the DON and Administrator, were either unaware of the extent of the complaints or had not taken steps to address them. The Dietary Manager and Regional Dietary Manager had not reviewed resident council meeting notes where food concerns were documented. Despite policies requiring food taste tests and proper food holding procedures, these were not consistently followed, resulting in ongoing dissatisfaction among residents.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Webb City
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Joplin Gardens | 7.2 mi | — | 6 | 0 |
| Nhc Healthcare, Joplin | 7.2 mi | — | 0 | 0 |
| Aspire Senior Living Joplin | 7.9 mi | — | 6 | 0 |
| Communities Of Wildwood Ranch | 9.2 mi | — | 0 | 0 |
| Westgate | 9.2 mi | — | 1 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.