Not rated by CMS — ratings are suppressed for new or low-volume facilities.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Borderview Rehab & Living Ctr during CMS and state inspections, most recent first.
The facility failed to respond promptly to call bell requests, compromising the dignity of three residents. One resident reported staff turning off their call bell without checking their needs, leading to delays in assistance. Another resident expressed frustration over long wait times, including a two-hour wait for help while on the toilet. A third resident experienced significant delays in receiving assistance, waiting 23 minutes and 16 minutes on separate occasions. Staff were observed turning off call lights via the intercom system and not providing immediate help, causing residents to repeatedly call for assistance.
The facility failed to document and communicate the outcomes of grievances voiced by the Resident Council for three consecutive months. Issues included delayed call bell responses and cold food, with no documented follow-up or communication of resolutions to the residents.
The facility failed to have an RN on duty for at least 8 consecutive hours a day, 7 days a week, on five specific days between October and December 2023. This was confirmed during an interview with the Assistant Administrator.
The facility failed to follow physician orders for a resident's lab tests, including an occult blood stool test and a repeat CBC, despite multiple orders and a significant delay of 41 days.
The facility failed to ensure kitchen staff properly wore hair nets, leaving hair uncovered and unrestrained. A dietary aide and a cook were observed without beard restraints during breakfast meal service. The Food Service Director confirmed the deficiency.
The facility failed to ensure two residents were offered the PCV20 vaccine in accordance with CDC recommendations. Despite having received previous pneumococcal vaccinations, there was no evidence that these residents were reviewed, offered, or received the PCV20 vaccine. The Infection Preventionist confirmed this oversight.
Inadequate Response to Call Bell Requests
Penalty
Summary
The facility failed to respond to resident call bell requests for assistance in a manner that maintained or enhanced their dignity for three residents. Resident 18 reported that staff turned off their call bell without checking their needs, leading to delays in assistance for changing briefs or emptying urinals. This was observed when the resident used the call bell multiple times without receiving timely help. Additionally, Resident 7 expressed frustration over long wait times for assistance, including an instance where they waited two hours for help while on the toilet. Staff were observed turning off call lights via the intercom system and not providing immediate assistance, causing residents to repeatedly call for help. Resident 13 experienced significant delays in receiving assistance after using the call bell. On one occasion, the resident waited 23 minutes for help to use the bathroom, and on another, they waited 16 minutes for assistance to get off the toilet. The call bell was turned off via the intercom system, and staff did not respond promptly, leading to repeated calls for help. These delays were confirmed by surveyors during interviews and observations, highlighting a pattern of inadequate response to call bell requests, which compromised the residents' dignity and timely care.
Failure to Document and Communicate Grievance Outcomes
Penalty
Summary
The facility failed to document the results of grievances voiced by members of the Resident Council for three consecutive months (January, February, March 2024). In January, residents reported that call bells were taking a long time to be answered and that French toast was served cold for breakfast. These concerns were reported to the Director of Nursing Services (DNS) and the Food Service Director, respectively. In February, the same issue with call bells was reported to the DNS. In March, residents again reported delays in call bell responses and cold food, which was addressed by the Food Service Director with the implementation of a steam table for meal services. However, the outcomes of these grievances were not documented or communicated back to the residents. During an interview, the Assistant Administrator confirmed that the DNS was unaware of the requirement to respond to Resident Council concerns, and the surveyor verified that the meeting minutes lacked evidence of addressed concerns and communicated outcomes.
Failure to Maintain RN Coverage
Penalty
Summary
The facility failed to use the services of a Registered Nurse (RN) for at least 8 consecutive hours a day, 7 days a week, for 5 of 62 days reviewed. During a review of nursing working schedules from October 1, 2023, to December 3, 2023, it was found that on October 1, October 8, October 9, December 2, and December 3, the facility did not have an RN on duty for the required 8 consecutive hours. This deficiency was confirmed during an interview with the Assistant Administrator on April 16, 2024, at 2:17 p.m.
Failure to Follow Physician Orders for Lab Tests
Penalty
Summary
The facility failed to ensure that physician orders were followed for a resident reviewed for unnecessary medications. The resident had a written order dated 3/7/24 for labs that indicated a hemoglobin level of 7.6, meeting the transfusion criteria. The order directed that if the resident and family were willing, the resident should be sent to the Emergency Department, and if not, an occult blood stool test should be obtained ASAP, along with a repeat CBC. There is no evidence in the clinical or electronic records that the occult blood stool test was completed. Another order on 3/11/24 reiterated the need for the occult blood stool test ASAP, but again, there is no evidence that this was done. On 4/17/24, during a clinical record review and interview with an LPN, it was confirmed that the order was not completed, 41 days after it was initially received.
Improper Use of Hair Nets by Kitchen Staff
Penalty
Summary
The facility failed to ensure kitchen staff properly wore hair nets, leaving hair uncovered and unrestrained. On 4/17/24 at 7:00 a.m., during the breakfast meal service, a surveyor observed a dietary aide serving breakfast from the steamtable without a beard restraint. During an interview at 7:08 a.m., the cook admitted to being unaware that beards needed to be covered and was also observed without a beard restraint. At 7:10 a.m., another dietary aide brought a hair net for the dietary aide serving breakfast to cover his facial hair. The Food Service Director confirmed at 8:30 a.m. that both the dietary aide and the cook did not have beard restraints on while performing food preparation and service tasks.
Failure to Offer Pneumococcal Vaccinations
Penalty
Summary
The facility failed to ensure residents were offered pneumococcal vaccinations in accordance with CDC recommendations. Specifically, two residents were not reviewed, offered, or received the PCV20 vaccine despite having received previous pneumococcal vaccinations. Resident 7, admitted on 10/12/22, had received PPSV23 on 12/6/17 and PCV13 on 12/22/16, but there was no evidence of being offered or receiving PCV20. Similarly, Resident 16, admitted on 1/24/24, had received PPSV23 on 2/29/11, but there was no evidence of being offered or receiving PCV20. The Infection Preventionist confirmed that both residents should have been offered the PCV20 vaccine but were not.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Van Buren
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Caribou Rehab And Nursing Center | 19.4 mi | — | 1 | 0 |
| Maine Veterans Home - Caribou | 21 mi | — | 5 | 0 |
| High View Rehabilitation And Living Center | 22.5 mi | — | 0 | 0 |
| Forest Hill Manor | 31.6 mi | — | 3 | 0 |
| Mercy Home | 31.9 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.