Not rated by CMS — ratings are suppressed for new or low-volume facilities.
A standard survey is most likely before around October 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at The Encore Healthcare And Rehabilitation Center during CMS and state inspections, most recent first.
A resident with severe cognitive impairments was allegedly physically abused by a CNA, witnessed by another CNA who delayed reporting the incident. The LPN informed did not notify the resident's family, assuming they would be informed post-investigation. The family learned of the incident via social media, not from the facility, leading to concerns voiced in a meeting with the administrator.
A facility failed to report an alleged staff-to-resident physical abuse incident within the required 2-hour timeframe. A resident with severe cognitive impairment was allegedly handled roughly by a CNA. The incident was reported internally the day after it occurred, but the Administrator delayed reporting it to the state agency for 10 days, resulting in a deficiency.
The facility failed to ensure a Discharge MDS assessment was completed timely for a resident with multiple diagnoses, including Cord Compression and Diabetes Mellitus. The resident was discharged, but the required MDS assessment was not transmitted until several months later, as confirmed by an LPN.
The facility failed to ensure accurate documentation for two residents, including an incorrect entry about a PEG tube and multiple errors in medication administration records, leading to uncertainty about the care provided.
The facility failed to inform a resident's representative of their right to choose a hospice provider, leading to the representative signing up for hospice services without being fully aware of their options. The representative later revoked hospice care and filed a grievance upon learning of their right to choose a different provider.
The facility failed to accurately code all applicable diagnoses on two consecutive comprehensive MDS assessments for a resident. Despite documented diagnoses of Dementia and Schizoaffective Disorder, these were not included in the resident's MDS assessments, as confirmed by the Regional Clinical Educator and the MDS LPN.
The facility failed to refer a resident with a newly diagnosed serious mental disorder for a Level II PASARR evaluation as required by policy. Despite being diagnosed with Schizoaffective Disorder shortly after admission, the necessary paperwork was not submitted, resulting in the resident not receiving timely behavioral health services.
A resident with chronic edema in both lower extremities did not have a comprehensive care plan addressing her condition. Despite documented observations of worsening edema and the need for leg elevation, no interventions were included in the care plan. Interviews with staff and the resident confirmed the lack of assistance and monitoring for leg elevation, contrary to the facility's policy.
A resident with chronic respiratory conditions did not receive oxygen at the ordered rate due to a knot/kink in the tubing, which was confirmed and corrected by an LPN.
The facility failed to ensure medications were labeled to reflect physician-ordered adjustments for a resident with Hypertensive Heart Disease and other conditions. The resident received incorrect dosages of Tramadol on multiple occasions due to improper labeling, as confirmed by an LPN and the Regional Clinical Specialist.
The facility failed to ensure medication was labeled as per physician orders for a resident. During a medication administration observation, it was found that the medication card for Potassium Chloride 20meq was incorrectly labeled, instructing to take 1 & 1/2 tablets (30meq) by mouth once now, then resume 1 tablet by mouth once daily, whereas the physician's orders and MAR indicated to give 2 tablets (40meq) daily. This discrepancy was confirmed by the LPN and DON.
Failure to Report and Notify Family of Alleged Abuse
Penalty
Summary
The facility failed to implement its policy for incident investigation and reporting when staff did not immediately report alleged staff-to-resident physical abuse to administrative staff and failed to notify the resident's responsible party. The incident involved a resident with severe cognitive impairments and multiple diagnoses, including dementia and Parkinson's disease. The alleged abuse occurred when a CNA was observed by another CNA to be rough while combing the resident's hair and slapping the resident's hand. The witnessing CNA did not report the incident until the following day, and the LPN who was informed did not notify the resident's family, assuming they would be informed after the investigation. The incident was discovered a day after it occurred, but it was not entered into the Statewide Incident Management System until several days later. The resident's family learned about the alleged abuse through a social media post rather than being informed by the facility. The facility's administrator confirmed that the witnessing CNA and the LPN did not follow the policy of immediate reporting and family notification. The family expressed their concerns during a meeting with the facility's administrator, highlighting the failure to communicate the incident promptly.
Failure to Timely Report Alleged Abuse
Penalty
Summary
The facility failed to report an allegation of staff-to-resident physical abuse to the State Survey Agency within the required 2-hour timeframe. The incident involved a resident with multiple diagnoses, including malignant neoplasm of the endometrium, unspecified dementia, and Parkinson's disease, who was unable to participate in a mental status interview due to severe cognitive impairment. The alleged abuse occurred when a CNA was observed handling the resident roughly and slapping the resident's hands. The incident was discovered the following day, but the facility did not report it to the state agency until 10 days later. Interviews with facility staff revealed that the CNA who witnessed the incident reported it to an LPN, who then informed the CNA Supervisor. The CNA Supervisor confirmed that the Administrator was notified of the allegation on the same day it was reported by the LPN. Despite this chain of communication, the Administrator did not report the incident to the state agency until several days after the required reporting period, resulting in a deficiency for failing to adhere to the mandated reporting guidelines.
Failure to Timely Complete and Transmit Discharge MDS Assessment
Penalty
Summary
The facility failed to ensure a Discharge Minimum Data Set (MDS) assessment was completed timely for one resident out of 35 sampled residents. The resident was admitted with diagnoses including Cord Compression, Aural Vertigo, Spinal Stenosis, Diabetes Mellitus, Hypertension, and a Displaced Fracture of the Right Femur. The resident was admitted on [DATE] and discharged on 02/19/2024. However, the Discharge MDS assessment, which should have been completed and transmitted within 7 days of discharge, was not transmitted until 06/20/2024. This delay was confirmed during an interview with an LPN who reviewed the resident's record and acknowledged the failure to meet the required timeline.
Documentation Errors in Resident Records
Penalty
Summary
The facility failed to ensure the accuracy of documentation in the resident's records for two residents. For Resident #35, the nursing progress notes inaccurately documented the presence of a PEG tube, which the resident did not have. This error was confirmed by both the resident and the LPN who reviewed the records. The Director of Nursing also confirmed the mistake and noted that the incorrect entry needed to be retracted. For Resident #71, there were multiple documentation errors related to the administration of medication. The resident, who had a UTI and was prescribed Rocephin, did not receive a scheduled dose on one occasion. The LPN responsible for administering the medication documented an incorrect reason for the missed dose, stating it was due to the resident's transfer to the emergency room. However, there was no documentation that the dose was administered upon the resident's return from the hospital. Another LPN later confirmed that the dose was administered but failed to document it in the resident's record. These documentation inaccuracies were confirmed through interviews with the involved staff and a review of the resident's records. The errors led to uncertainty about the administration of critical medications and the presence of medical devices, highlighting significant lapses in maintaining accurate and reliable medical records for the residents.
Failure to Inform Resident's Representative of Hospice Provider Choice
Penalty
Summary
The facility failed to ensure that a resident's representative was fully informed of their right to choose a hospice provider. The resident, who had severe cognitive impairment and multiple serious health conditions, was placed under hospice care by her daughter, who was her responsible party (RP). The RP was not informed of her right to choose a hospice provider and was only presented with the facility's contracted hospice provider. This led to the RP signing up for hospice services without being fully aware of her options or understanding the paperwork involved. The RP later became dissatisfied with the hospice provider's services and revoked hospice care, only to learn from a friend that she had the right to choose a different provider. She filed a grievance with the facility, expressing her frustration that she was not informed of her rights initially. The facility's Social Services Director (S3SSD) and other staff confirmed that there was no documented evidence that the RP was informed of her right to choose a hospice provider. Interviews with the facility's staff, including the Social Services Director, Administrator, and Director of Nursing, revealed that the facility had a policy to inform residents and their representatives of their rights, including the right to choose a hospice provider. However, in this case, the policy was not followed, and the RP was not provided with the necessary information to make an informed decision. This oversight led to the deficiency identified in the report.
Inaccurate Coding of Diagnoses on MDS Assessments
Penalty
Summary
The facility failed to accurately code all applicable diagnoses on two consecutive comprehensive Minimum Data Set (MDS) assessments for one resident. The resident was admitted with diagnoses including Dementia and was later diagnosed with Depression, Dementia without behavior disturbances, and Schizoaffective Disorder. However, the admission MDS assessment and the subsequent quarterly MDS assessment did not include the diagnoses of Non-Alzheimer's Dementia and Schizoaffective Disorder, despite these being documented in the resident's records and billing diagnosis code report. Interviews with the Regional Clinical Educator and the MDS Licensed Practical Nurse confirmed the discrepancies. The Regional Clinical Educator verified that the resident was diagnosed with Schizoaffective Disorder shortly after admission, and the MDS Licensed Practical Nurse acknowledged that the resident's MDS assessments were inaccurate, failing to include the correct diagnoses. This oversight resulted in two of the resident's MDS assessments being incomplete and inaccurate.
Failure to Refer Resident for Level II PASARR Evaluation
Penalty
Summary
The facility failed to refer a resident with a newly evident serious mental disorder to the appropriate state designated authority for a Level II PASARR evaluation and determination. The resident, who was admitted to the facility without a prior diagnosis of a serious mental disorder, was later diagnosed with Schizoaffective Disorder by a psychiatrist. Despite this new diagnosis, the facility did not submit a Level II request to the Office of Behavioral Health (OBH) as required by their policy and state regulations. This oversight was confirmed during interviews with the Social Services Director and the Regional Clinical Educator, who acknowledged that the necessary paperwork had not been submitted. The resident's records revealed that the diagnosis of Schizoaffective Disorder was made shortly after admission, and the facility's policy mandated a Level II evaluation for such diagnoses. However, a review of the resident's file showed no evidence that a Level II request was ever submitted. The Social Services Director confirmed that the facility had not complied with the policy, and the resident currently required an evaluation for services. This failure to follow protocol resulted in the resident not receiving the necessary behavioral health services in a timely manner.
Failure to Develop Comprehensive Care Plan for Resident with Edema
Penalty
Summary
The facility failed to develop a comprehensive resident-centered care plan for a resident with chronic edema in both lower extremities. Despite the resident's admission assessment noting significant swelling and the need for leg elevation, the care plan did not include any interventions to address the edema. The resident's medical history included Chronic Obstructive Pulmonary Disease (COPD), Chronic Diastolic Congestive Heart Failure (CHF), Atrial Fibrillation, and Hypertensive Heart Disease with Heart Failure, all of which contributed to her condition. The resident's progress notes documented varying degrees of pitting edema over several days, with the severity increasing to +4 on multiple occasions. Despite these observations, there were no documented interventions such as leg elevation or other measures to manage the edema. Interviews with the resident, her responsible party, and facility staff revealed that the resident was not assisted in elevating her legs, and no specific instructions were given to the staff to monitor or ensure leg elevation. The facility's policy required a comprehensive person-centered care plan upon admission, but this was not followed. The Director of Nursing (DON) and other staff confirmed that the care plan did not address the resident's edema, and no interventions were implemented to manage the condition. The oversight was acknowledged by the facility's Regional Clinical Educator, who confirmed that nursing interventions should have been included in the care plan based on the resident's initial assessment.
Failure to Ensure Proper Oxygen Delivery
Penalty
Summary
The facility failed to provide necessary respiratory care in accordance with professional standards by not ensuring that oxygen was delivered at the ordered rate for a resident. Resident #42, who has diagnoses including Chronic Respiratory Failure with Hypoxia and Chronic Obstructive Pulmonary Disease, had an order for oxygen at 2 liters per nasal cannula (NC) continuously. During an observation, it was noted that the oxygen tubing had a knot/kink, obstructing the oxygen flow. This was confirmed by an LPN who observed the resident and removed the knot/kink from the tubing, acknowledging that it was obstructing the oxygen flow.
Failure to Ensure Proper Medication Labeling and Administration
Penalty
Summary
The facility failed to ensure medications were labeled to reflect medication adjustments as ordered by the physician for one resident. The resident, who had diagnoses including Hypertensive Heart Disease with Heart Failure, Cognitive Communication Deficits, and Unspecified Pain, had a physician's order for Tramadol ER 100mg to be taken every 12 hours as needed for pain. However, the medication card was labeled incorrectly, indicating Tramadol 50mg, and the resident received incorrect dosages on multiple occasions. Specifically, the resident received only 50mg of Tramadol instead of the prescribed 100mg on several dates, as confirmed by the LPN and the Regional Clinical Specialist during the review of the narcotic records and medication card. The deficiency was identified during a review of the resident's electronic health record and individual narcotics record, which showed discrepancies between the physician's order and the medication administered. The LPN and Regional Clinical Specialist confirmed that the resident should have received 100mg of Tramadol each time the medication was administered, but the resident only received 50mg on multiple occasions. This failure to properly label and administer the medication as ordered by the physician had the potential to affect the resident's pain management and overall health condition.
Incorrect Medication Labeling
Penalty
Summary
The facility failed to ensure that pharmaceutical services provided to meet the needs of each resident were consistent with state and federal requirements and reflected current standards of practice. Specifically, the facility did not ensure that medication was labeled as per physician orders for one resident. During an observation of medication administration, it was found that the medication card for Potassium Chloride 20meq was incorrectly labeled. The label instructed to take 1 & 1/2 tablets (30meq) by mouth once now, then resume 1 tablet by mouth once daily, whereas the physician's orders and the Medication Administration Record (MAR) indicated to give 2 tablets (40meq) daily. This discrepancy was confirmed by the LPN and the Director of Nursing (DON) during a review of the physician orders and MAR. The incorrect labeling of the medication card was identified during a medication administration observation. The LPN reviewed the Electronic Medical Record (EMR) and confirmed that the physician's order dated 05/17/2024 was for Potassium Chloride 20meq to be given as 2 tablets daily. However, the medication card in the storage bin for the resident was labeled incorrectly, and there was no other medication card with the correct label available. This deficiency had the potential to affect the care of 69 residents in the facility.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Crowley
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Southwind Nursing & Rehabilitation Center | 6 mi | — | 9 | 0 |
| Landmark Of Rayne | 6.1 mi | — | 1 | 0 |
| The Ellington | 9.5 mi | — | 0 | 0 |
| Acadia St Landry Nursing & Rehabilitation Center | 12.7 mi | — | 9 | 0 |
| Eunice Manor | 13.3 mi | — | 2 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.