Wellbrooke Of Westfield
Inspection history, citations, penalties and survey trends for this long-term care facility in Westfield, Indiana.
- Location
- 937 E 186th Street, Westfield, Indiana 46074
- CMS Provider Number
- 155808
- Inspections on file
- 28
- Latest survey
- March 17, 2026
- Citations (last 12 mo.)
- 2
Citation history
Health deficiencies cited at Wellbrooke Of Westfield during CMS and state inspections, most recent first.
A QMA took and shared an unauthorized photo of two residents, one of whom was nude and both with severe cognitive impairment, by sending it via text to a CNA. Staff interviews confirmed that only designated employees were permitted to take resident photos, and the QMA was not authorized to do so.
The facility did not accurately complete PASARR documentation for two residents, omitting mental health diagnoses and prescribed psychotropic medications such as aripiprazole, clonazepam, and zolpidem. Staff interviews confirmed the PASARRs were incomplete and that there was no facility policy related to PASARR.
The facility did not ensure that care plans were prepared and reviewed by an IDT with resident and representative participation, as required. For a resident with dementia, there was no documentation supporting behavioral claims or evidence of an IDT meeting before the care plan was initiated. Additionally, two other residents did not have documented quarterly care plan meetings, contrary to facility policy.
Two residents did not receive safe and appropriate respiratory care when one was found with a nasal cannula but the oxygen concentrator was turned off despite a physician's order, and another used oxygen without a documented physician's order. Staff and the ADON confirmed the lack of proper orders and adherence to facility policy, resulting in a failure to follow prescribed respiratory care protocols.
A medication cart contained an unlabeled insulin pen, and narcotic count sheets for two medication carts had missing signatures from both oncoming and off-going nursing staff during shift changes. Facility policies require medications to be labeled with the resident's name and narcotic counts to be signed by both staff members at each shift change, but these procedures were not consistently followed.
A resident with multiple health conditions reported not always receiving lunch meals, and review of her medical record revealed missing documentation of lunch meal intakes on several occasions. Staff interviews confirmed that meal intakes should be recorded in the EHR before shift end, but these entries were absent, in violation of facility policy.
Unauthorized Photo of Residents Violates Privacy and Confidentiality
Penalty
Summary
Staff failed to maintain the privacy and confidentiality of residents' personal and medical records when a Qualified Medication Assistant (QMA) took an unauthorized photo of two residents in a hallway. One resident was nude, and the side of the other resident's face was visible in the photo. The QMA then sent this photo to a Certified Nursing Assistant (CNA) via text message. The incident was discovered when the CNA reported receiving the photo to facility management. Attempts to contact the QMA involved were unsuccessful. Both residents involved had severe cognitive impairment, as documented in their clinical records. One resident had diagnoses including anxiety disorder and stage 3 chronic kidney disease, while the other had general anxiety disorder, insomnia, and depression. Multiple staff interviews confirmed that taking photos of residents was not permitted, and only designated employees were authorized to take photos for business purposes. The QMA involved was not authorized to take or share photos of residents.
Failure to Accurately Complete PASARR for Residents Receiving Psychotropic Medications
Penalty
Summary
The facility failed to ensure that the Pre-Admission Screening and Resident Review (PASARR) was completed accurately for two residents. For one resident with diagnoses including visual hallucinations, psychosis, and major depressive disorder, the PASARR did not list all mental health diagnoses or medications, such as aripiprazole and clonazepam, which were prescribed by a physician. The PASARR also lacked a mental health diagnosis to justify the use of these psychotropic medications. Interviews with the Director of Nursing and Social Service Director confirmed that the PASARR was incomplete and needed updating. For another resident with diagnoses including insomnia and pain, the PASARR indicated no mental health diagnoses or medications, despite a physician's order for zolpidem, a sedative-hypnotic medication. The Social Service Director acknowledged that the PASARR did not include any mental health diagnoses or medications for this resident. Additionally, it was noted that the facility did not have a policy related to PASARR, although they reported following CMS guidelines.
Failure to Document Interdisciplinary Care Plan Meetings and Resident Participation
Penalty
Summary
The facility failed to ensure that care plans were prepared, reviewed, and revised by an interdisciplinary team (IDT) with the participation of residents and their representatives, as required. For one resident with Alzheimer's disease and dementia, the clinical record did not contain documentation supporting the behavioral care plan's claims of inappropriate behaviors, nor was there evidence of an IDT meeting prior to the initiation of the care plan. Interviews with staff confirmed the absence of documentation for both the alleged behaviors and the required IDT meeting. Additionally, two other residents did not have documented care plan meetings within the required quarterly timeframe. One resident was unsure when their last care plan meeting occurred, and the record confirmed the last meeting was several months prior, with no documentation of a more recent meeting. Another resident's family member reported not having attended a care plan meeting recently, and the record also lacked documentation of a recent meeting. Facility policy requires quarterly care plan meetings for all residents, but this was not consistently documented or followed.
Failure to Ensure Safe and Ordered Oxygen Therapy for Residents
Penalty
Summary
The facility failed to provide safe and appropriate respiratory care for two residents by not ensuring oxygen therapy was administered according to physician orders and by not obtaining a physician's order for oxygen use. In one instance, a resident with a history of Covid-19, chronic respiratory failure with hypoxia, and asthma was observed wearing a nasal cannula, but the oxygen concentrator was turned off despite a physician's order for oxygen at 3 liters per minute. Staff confirmed the oxygen should have been turned on, and the resident's care plan required oxygen administration per physician's orders. In another case, a resident with diagnoses including malignant neoplasm of the right main bronchus, COPD, and pan lobular emphysema was observed with an oxygen concentrator in the room and evidence of recent oxygen use, but there was no physician's order for oxygen found in either the electronic health record or the hospice binder. Staff and the ADON confirmed the absence of a written order for oxygen use, despite the resident's care plan indicating oxygen should be administered per physician's orders. Facility policies required verification of physician orders and proper documentation for oxygen administration, which was not followed in these cases.
Medication Labeling and Narcotic Count Documentation Deficiencies
Penalty
Summary
The facility failed to ensure proper labeling and documentation practices for medications and controlled substances. During an observation, an insulin pen (Lantus) was found in a medication cart without a resident's name on the label, which was confirmed by an LPN who acknowledged that the pen should have been labeled. Additionally, review of the narcotic count sheets for two medication carts revealed multiple instances where required signatures from both oncoming and off-going nursing staff were missing during shift changes. These omissions were noted on several dates for both the boardwalk south and 200 south medication carts. Interviews with nursing staff confirmed that the narcotic count sheets are expected to be signed at every shift change, as outlined in the facility's own policies. The policies require each prescription medication to be labeled with the resident's name and mandate that both oncoming and off-going staff sign the narcotic count sheets to verify reconciliation of controlled substances. The deficiencies were identified through direct observation, record review, and staff interviews.
Incomplete Documentation of Meal Intakes in Resident Medical Record
Penalty
Summary
The facility failed to ensure that a resident's medical record was complete and accurately documented regarding meal intakes. A resident reported not receiving her lunch meal on some occasions. Upon review of her clinical record, which included diagnoses such as vitamin deficiency, repeated falls, and muscle weakness, it was found that lunch meal intake was not documented on several specific dates. Interviews with an LPN and a Clinical Support nurse confirmed that meal intakes should be recorded in the electronic health record before the end of each shift, and that refusals should be documented as such. However, the lunch meal intakes were missing from the resident's record on the identified dates, contrary to facility policy requiring such documentation.
Latest citations in Indiana
Surveyors found that staff failed to follow physician orders for several residents, including not documenting required physician notification and new insulin orders after a critically high blood glucose, not consistently obtaining or recording ordered daily weights, and administering antihypertensive and midodrine medications despite blood pressure readings outside ordered hold parameters. Documentation on the MAR and related records included unexplained "NA," "X," and blank entries for required weights, and cardiac and BP-related medications were given when systolic blood pressure was below or above specified thresholds, contrary to written orders and facility policy.
Informed consent was not documented before a psychotropic med was started for one resident with dementia and anxiety, and it was not documented before another resident's Vraylar dose was increased for aggression. The DON stated the consent form should be completed before initiation or dose increase, and the facility policy required informed consent before starting or increasing a psychotropic med.
A resident with alcohol abuse, anxiety, and major depressive disorder was transferred to the ER and later planned for transfer to another LTC facility, but no Discharge MDS was completed. The MDS coordinator stated the discharge MDS was not done at discharge and should have been completed within the required timeframe; the facility did not have a resident assessment policy and used RAI criteria for timing.
An MDS assessment failed to accurately reflect a resident's status when an antidepressant prescribed for insomnia was not documented on the admission MDS. The resident had Alzheimer's disease and major depressive disorder, and the MDS coordinator later confirmed the assessment was incorrect.
A resident was observed receiving O2 via nasal cannula on multiple occasions, but the chart had no current physician order for O2. The resident said she had been told after a recent hospitalization to use O2 for 30 days, but that time had passed and she was still using it because staff told her she needed it. The DON confirmed there was no current O2 order; the last order had already been discontinued.
A resident with documented diagnoses of CHF, atherosclerotic heart disease, and pacemaker dependence was admitted with clear record entries noting the presence and use of a cardiac pacemaker, including in the admission evaluation, skin assessment, and a physician note. However, the resident’s care plan did not address the pacemaker at all. The MDS Coordinator acknowledged that the pacemaker should have been care planned, noting that while there is no specific MDS item for pacemakers, diagnosis codes or nursing assessments should trigger care plan development. The Unit Manager confirmed that nursing, social services, and the MDS Coordinator can add items to care plans, and the facility’s care plan policy—emphasizing resident-focused, safety-oriented care—was in place but not applied to this resident’s pacemaker.
A resident with acute respiratory failure with hypoxia, pulmonary hypertension, and type 2 diabetes was observed receiving oxygen at 4.5 L/min via nasal cannula without a corresponding physician order in the clinical record. The DON acknowledged that an order should have been in place before oxygen was initiated. Facility policy on supplemental oxygen via nasal cannula requires administration only under a physician or provider order, in alignment with 410 IAC 16.2-3.1-47(a)(6).
A resident was discharged to an acute care hospital, but review of MDS listings showed that no discharge MDS assessment was completed for that resident. The MDS Coordinator acknowledged that a discharge assessment is required whenever a resident leaves the facility and could not explain why it was missed. The Executive Director reported there was no specific facility policy for MDS assessments and that staff relied on the RAI manual for guidance.
A resident with a fractured wrist returned from an orthopedic visit wearing a new black wrist splint after the cast was removed, but the clinical record lacked an updated physician order and instructions for splint use and care. Staff also did not document follow-up with the physician, and the care plan was not revised when the splint began being used; the DON acknowledged the missing order and lack of a policy for obtaining updated physician information.
The facility failed to document assessment and monitoring of a resident’s bruising and post-procedure condition, and failed to follow ordered medication hold parameters for two residents. One resident returned from an outpatient spinal injection with no nursing note or assessment, another had persistent bruising with no documentation, and two residents received Metoprolol and midodrine despite pulse or BP values outside ordered limits. A separate resident was observed with purple discolorations and a black scab, but the skin record did not reflect assessment or monitoring.
Failure to Follow Physician Orders for Insulin, Daily Weights, and BP-Related Medications
Penalty
Summary
The deficiency involves multiple failures to follow physician orders for medication administration and monitoring. For one resident with type 2 diabetes, peripheral vascular disease, and failure to thrive, a physician’s order directed use of Humalog insulin per a specific sliding scale and required physician notification if blood glucose exceeded 400. A blood sugar of 470 was recorded on one date, and the Medication Administration Record (MAR) showed that 5 units of Humalog were given, but there was no documentation in the MAR, assessment tab, or progress notes that the physician was contacted or that new insulin orders were obtained, despite the DON later stating that an additional 5 units had been ordered. Two residents with orders for daily weights did not have those weights consistently obtained or documented as ordered. One resident with heart failure, hypertension, and chronic kidney disease had a physician’s order for daily weights on dayshift, but on multiple dates in February, March, and April, the MAR/TAR and related documentation showed entries marked as “NA,” “X,” or left blank, with no recorded weights, no physician notification, and no explanation for the missing data. Another resident with hypertension, anxiety disorder, and severe protein-calorie malnutrition also had a daily weight order, yet on numerous dates in April and May, weights were marked “NA” without corresponding weights, physician notification, or explanatory documentation; one weight entry was crossed out and the re-weight was not obtained until the following day. LPNs provided differing explanations for “NA” and “X,” indicating inconsistent understanding of documentation practices. Additional deficiencies occurred in the administration of cardiac and blood pressure–related medications contrary to ordered hold parameters. One resident with hypertension had orders for amlodipine, hydralazine, and losartan potassium, each with instructions to hold the medication if systolic blood pressure (SBP) was less than 110, yet the MAR showed these medications were administered on specific dates when the SBP was below the ordered hold threshold. Another resident with hypertension and systolic and diastolic congestive heart failure had been hospitalized for severe hypotension and returned on midodrine with an order to hold the medication if SBP was greater than 110; however, the MAR showed multiple doses were given on various dates when SBP was outside the ordered hold parameter. These actions were inconsistent with the facility’s own policies requiring medications to be administered only as prescribed and weights to be accurately obtained and documented, and they formed the basis of the cited quality of care deficiency.
Informed Consent Not Documented Before Psychotropic Medication Start or Increase
Penalty
Summary
The facility failed to ensure informed consent was obtained and documented before starting or increasing psychotropic medications for 2 residents reviewed for unnecessary medications. One resident with diagnoses including dementia with psychotic behaviors and anxiety had Rexulti 1 mg initiated for dementia with agitation, with the medication started the next day, but the Psychoactive Medication Consent and Management Agreement dated after the start lacked documentation from the resident's representative giving consent for the new psychotropic medication. Another resident with diagnoses including Alzheimer's disease, major depressive disorder, psychotic disorder, and anxiety had Vraylar increased from 1.5 mg to 3 mg for aggression, with the higher dose started the next day. The Psychoactive Medication Consent and Management Agreement was dated after the increase and documented telephone consent on that later date. The DON stated the consent form should be completed prior to initiation or increase of a new psychotropic medication, and the facility policy required informed consent to be obtained and documented before initiation or an increase in dosage, including discussion of risks, benefits, and alternatives.
Discharge MDS Not Completed Timely
Penalty
Summary
The facility failed to ensure the Discharge MDS assessment was completed within the required timeframe for Resident 108. The resident’s record showed diagnoses of alcohol abuse, anxiety, and major depressive disorder. A progress note dated 12/18/25 at 12:50 a.m. documented that the resident was transferred to the emergency room, and another note dated 12/18/25 at 11:38 a.m. stated the resident would be transferred to another LTC facility upon discharge from the hospital. Review of the resident’s MDS assessments showed that no Discharge MDS assessment had been completed. The RAI 3.0 User’s Manual indicated the Discharge MDS must be completed within 14 calendar days after the discharge date and submitted within 14 days after completion. During interview, the MDS coordinator stated the discharge MDS was not completed at discharge and should have been completed within 14 calendar days of the discharge date; she also stated the facility did not have a resident assessment policy and used the RAI tool criteria for completion timeframes.
Inaccurate MDS Assessment Failed to Document Antidepressant Medication
Penalty
Summary
The facility failed to ensure an MDS assessment accurately reflected a resident's status for 1 of 32 residents reviewed for MDS accuracy. Resident 23 had diagnoses including Alzheimer's disease and major depressive disorder. Review of the April 2026 MAR showed the resident was prescribed mirtazapine at bedtime on 4/2/26 for insomnia, but the 4/9/26 admission MDS assessment did not document an antidepressant prescription. During interview, the MDS coordinator stated the 4/9/26 MDS assessment was incorrect and should have included the antidepressant medication.
Missing Current Physician Order for Oxygen
Penalty
Summary
The facility failed to ensure a current physician's order was in place for a resident receiving oxygen via nasal cannula. Resident 3 was observed in her room on multiple occasions using oxygen from a humidifying oxygen delivery machine via nasal cannula. During interview, the resident stated she had been told after her last hospitalization to use oxygen for another 30 days, but that time had passed and she was still wearing the nasal cannula and receiving oxygen because staff told her she needed it; she also stated the nasal cannula bothered her and she did not want to wear it if it was not necessary. Review of the clinical record showed diagnoses including atrial fibrillation and anxiety, but no current oxygen order. The last oxygen order had a start date of 2/2/26 and a discontinued date of 2/23/26. The DON confirmed there was no current physician's order for oxygen for the resident.
Failure to Include Cardiac Pacemaker in Comprehensive Care Plan
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to develop and implement a comprehensive care plan addressing a resident’s cardiac pacemaker. The resident was admitted with diagnoses including presence of a cardiac pacemaker, congestive heart failure, atherosclerotic heart disease, and heart failure with reduced ejection fraction, with documentation indicating pacemaker dependence. An admission skin assessment noted no skin issues other than the pacemaker, and an admission evaluation documented that the resident utilized a cardiac pacemaker device. A physician’s note further confirmed the resident’s pacemaker dependence as part of her medical history. Despite this documented history and device use, the resident’s care plans did not include any interventions or problem statements related to the pacemaker. During interviews, the MDS Coordinator acknowledged that the pacemaker was not included in the care plan and stated it should have been, explaining that although there is no specific MDS item for pacemakers, a diagnosis code or nursing assessment documentation should trigger care plan development. The Unit Manager reported that nursing, social services, and the MDS Coordinator all have the ability to add items to a resident’s care plan. The facility’s Plan of Care policy, provided by the DON, stated that the care plan is to be resident-focused, provide optimal personalized care, and prioritize resident safety, but this was not followed for the resident’s pacemaker.
Oxygen Administered Without Required Physician Order
Penalty
Summary
The facility failed to ensure physician orders were in place for oxygen administration for one resident receiving respiratory care. During an observation on 5/8/26 at 9:45 a.m., Resident 101 was noted to be receiving oxygen at 4.5 liters per minute via nasal cannula. Review of the resident’s clinical record later that day showed diagnoses including acute respiratory failure with hypoxia, pulmonary hypertension, and type 2 diabetes, but no physician’s order for the use of oxygen could be located at the time of review. In a subsequent interview on 5/12/26 at 8:14 a.m., the Director of Nursing stated that physician orders for oxygen should have been present in the record before oxygen was initiated. The facility’s undated policy titled “Supplemental Oxygen Using Nasal Cannula,” provided on 5/13/26, specified that supplemental oxygen may be administered via nasal cannula only at the order of a physician or provider, consistent with 410 IAC 16.2-3.1-47(a)(6). These observations, interviews, and record reviews demonstrate that oxygen was administered to Resident 101 without the required physician order, contrary to both facility policy and state regulatory requirements.
Failure to Complete Required Discharge MDS Assessment
Penalty
Summary
The deficiency involves the facility’s failure to complete a required discharge Minimum Data Set (MDS) assessment for one resident. Record review showed that Resident 90 was admitted on an unspecified date and discharged on 2/10/26 to an acute care hospital, but the MDS listings contained no completed discharge assessment for this resident. During interview, the MDS Coordinator confirmed that a discharge assessment should be completed whenever a resident is discharged and could provide no reason why this assessment was missed for Resident 90. In a separate interview, the Executive Director stated there was no facility policy regarding MDS assessments and that assessments were completed using the Resident Assessment Instrument (RAI) manual. These findings were cited under 410 IAC 3.1-31(d).
Missing Physician Order and Care Plan Update for New Wrist Splint
Penalty
Summary
The facility failed to ensure follow-up was obtained for physician orders and instructions after a resident returned from an orthopedic follow-up appointment with a new left wrist splint. The resident had a fractured carpal bone from a fall that occurred while in the facility and was severely cognitively impaired on the admission MDS. After the resident’s cast was removed at the orthopedic visit, the resident returned wearing a black splint with tie string and was to wear it at all times except for bathing, but the clinical record did not contain an updated physician order or associated instructions for the splint. The record also lacked documentation that facility staff contacted the physician to obtain the updated order and instructions, and the care plan was not revised when the splint was first used. During interviews, the Unit Manager and DON acknowledged that the care plan had not been updated until later and that the record lacked a physician order showing the cast had been discontinued and the splint ordered. The DON also stated the facility lacked a policy for obtaining updated physician orders, progress notes, and specific instructions for the facility.
Failure to document assessments and follow medication parameters
Penalty
Summary
The facility failed to provide care according to orders and documented parameters for multiple residents. One resident with diagnoses including stroke, dementia, and osteoarthritis had an outpatient medial branch block at a surgery center, but there were no nursing progress notes documenting the procedure, the time the resident left the facility, the time the resident returned, or any assessment of the bandage or the resident’s condition on return. The Director of Nursing stated there was no documentation or assessment when the resident came back from the outpatient procedure. Another resident was observed with a dark purple bruise to the left antecubital area on multiple observations, but the record contained no documentation of that bruising. The resident’s diagnoses included anxiety disorder, major depressive disorder, diabetes, heart failure, high blood pressure, and acute kidney failure. The resident had care plan entries related to bruising and bleeding risk from anticoagulant use and bruising from needle sticks, and weekly skin observations documented no bruises. The DON stated the resident had a blood draw, but there was no documentation regarding the bruise to the left arm. Two residents had medications administered outside ordered parameters. One resident received Metoprolol Tartrate 50 mg twice daily for high blood pressure with instructions to hold if pulse was less than 60, but the MAR showed doses given when the pulse was below 60 on several occasions. Another resident on hospice care received midodrine 5 mg three times daily with instructions to hold if systolic blood pressure was greater than 110, but the MAR showed the medication was administered multiple times when systolic blood pressure exceeded that limit. In addition, a resident was observed with purple discolorations and a black scab on the left forearm, wrist, and hand, but the weekly skin assessment documented no bruising and there was no documentation that the discolorations were assessed or monitored.
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