Not rated by CMS — ratings are suppressed for new or low-volume facilities.
A standard survey is most likely before around October 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Accura Healthcare Of New Hampton during CMS and state inspections, most recent first.
During a prolonged heating system malfunction, several residents experienced cold room temperatures, with some rooms documented as low as 50 to 60°F. Staff provided extra blankets and placed space heaters in hallways, but did not consistently offer warm drinks or promptly relocate residents to warmer areas. Maintenance delays and incomplete implementation of facility policy contributed to ongoing resident discomfort.
Staff did not follow the care plan for a resident with significant medical needs, resulting in two falls where the resident was found on the floor with abrasions to the knees. The care plan required the bed to be in the lowest position and regular staff checks, but these interventions were not consistently implemented, as confirmed by staff interviews.
A resident who experienced a fall did not receive required neurological assessments or timely documentation of injuries, and staff failed to complete an Incident Report as per facility policy. Communication lapses among LPNs and lack of adherence to risk management protocols resulted in inadequate assessment and documentation of the resident's condition.
A resident with severe cognitive loss and significant weight loss did not receive the Dietician's recommended dietary interventions, including ice cream with meals, due to inadequate communication and execution of the care plan. Staff were unaware of the dietary requirements, and the facility's process for implementing recommendations was insufficient, leading to the resident not receiving necessary interventions.
A resident with chronic pain from osteoarthritis and osteoporosis was administered an incorrect dose of Lidocaine patch, leading to unrelieved pain. The LPN applied a 4% patch instead of the prescribed 5%, and the DON was unaware of the error due to a lack of policy for verifying physician orders.
A facility failed to have emergency equipment readily available for a resident with a tracheostomy. The resident's care plan required a hemostat at the bedside, but it was not found, and the LPN was unaware of its location. The DON confirmed the absence of accessible tracheostomy care kits in the room and acknowledged the lack of documented emergency training for nurses.
A facility failed to provide eye protection for a resident's tracheostomy care, despite the potential for droplet exposure. An LPN performed the care without goggles or a face shield, as these were not available in the isolation bin. The DON and IP acknowledged the need for face shields, which were stored in the basement.
The facility failed to ensure the Dietary Service Manager had the required qualifications in the absence of a full-time dietician. The Dietary Manager is not certified but is currently enrolled in the certification course, and the dietician visits once a week.
The facility failed to maintain sanitary practices in the kitchen, with improperly stored dishes, dirty shelves, and food particles on equipment. The Dietary Manager confirmed a lack of documented cleaning and absence of a sanitation policy.
The facility failed to follow protocols for insulin administration and G-tube flushing. An LPN did not check G-tube placement or elevate a resident's head before flushing, and insulin pens were not primed before administration to three residents. Additionally, a resident's insulin refusals were not reported to the physician as required.
Failure to Maintain Comfortable Room Temperatures During Heating System Malfunction
Penalty
Summary
The facility failed to maintain comfortable room temperatures and implement adequate interventions during a prolonged heating system malfunction affecting multiple residents. Over a period of approximately 1.5 weeks, residents reported feeling cold in their rooms, with temperatures documented as low as 50 to 60 degrees Fahrenheit. While staff provided extra blankets and placed space heaters in hallways, residents indicated these measures were insufficient, and some were not offered warm drinks except during meals. Several residents were only offered the option to move to warmer rooms after an extended period, despite ongoing complaints of discomfort. Staff interviews confirmed that most residents complained about the cold, and interventions such as offering hot drinks or proactively relocating residents were inconsistently applied. Maintenance staff reported delays in repairing the heating system due to the need for corporate approval, with the malfunction affecting specific hallways and resident rooms. Temperature readings taken during the survey confirmed that some occupied rooms remained below the recommended comfort level. Facility policy required the provision of extra blankets, grouping residents, and offering hot foods and drinks during heating system failures, but these directives were not fully implemented. Residents, including those unable to advocate for themselves, experienced discomfort due to the lack of timely and comprehensive interventions.
Failure to Follow Care Plan Results in Resident Falls and Injury
Penalty
Summary
Facility staff failed to follow the individualized care plan for a resident with multiple complex medical conditions, including a history of stroke, type II diabetes, PEG tube, low vision, obesity, hemiplegia, and respiratory failure. The care plan specified that the resident required assistance from two staff members for bed mobility, the bed should be kept in the lowest position, a body pillow should be used during repositioning, and that staff, family, and caregivers should be notified of any new skin breakdown. Despite these directives, the resident was found on two separate occasions on the floor beside the bed, having sustained abrasions to the knees. In both incidents, the bed was not in the lowest position as required by the care plan. Staff interviews confirmed that the care plan interventions were not consistently followed. On one occasion, an LPN was not informed of the resident's abrasion or the new intervention requiring two-hour staff checks. A CNA also confirmed that the bed was not in the lowest position at the time of the fall and acknowledged that staff should have adhered to the care plan. The administrator confirmed the expectation that staff follow each resident's care plan, but the documented events and staff statements indicate that this did not occur for the resident in question.
Failure to Assess and Document Care Following Resident Fall
Penalty
Summary
The facility failed to properly assess and intervene following a fall for one resident. After the resident experienced a fall, staff did not complete an Incident Report as required by facility policy, and there was a lack of documentation regarding the presence of an abrasion on the resident's right knee. Nursing staff did not perform neurological assessments according to protocol, which required checks every 15 minutes for the first three intervals, then every four hours, and then every eight hours. Additionally, there was no documentation of treatment provided to the resident's knees, despite the presence of a bandage with sanguineous drainage and an open area the size of a half-dollar noted on the right knee. Staff interviews revealed confusion and lack of communication regarding the fall, the resident's injuries, and the required interventions. The nurse on duty at the time of the fall was new and had not previously managed a fall incident, contributing to the failure to complete necessary documentation and assessments. The facility's risk management policy required neurological assessments for unwitnessed falls or possible head injuries and completion of Incident Reports by the end of the nurse's shift, both of which were not followed in this case.
Failure to Implement Dietician's Recommendations for Resident's Weight Loss
Penalty
Summary
The facility failed to implement the Dietician's recommended dietary interventions for a resident with severe cognitive loss and significant weight loss. The resident, who required supervision for eating and had a diagnosis of dementia, chronic kidney disease, and hypertension, was supposed to receive Premier Protein shakes twice a day and ice cream with lunch and dinner to prevent further weight loss. Despite these recommendations, observations revealed that the resident was not served ice cream with her meals, and staff interviews confirmed that ice cream was not consistently provided as part of the resident's dietary plan. The facility's process for implementing dietary recommendations was inadequate, as evidenced by the lack of communication and execution of the Dietician's recommendations. Staff members, including a CNA and an LPN, were unaware of the requirement to serve ice cream with meals, and the Dietary Manager noted delays in receiving and implementing the Dietician's recommendations. The DON acknowledged responsibility for overseeing dietary recommendations but confirmed that the dietary staff failed to serve the recommended items. This deficiency highlights a breakdown in communication and adherence to the care plan, resulting in the resident not receiving the necessary dietary interventions to address her weight loss.
Failure to Follow Physician Orders for Pain Management
Penalty
Summary
The facility failed to follow physician orders for a resident, identified as Resident #32, who was receiving treatment for chronic pain related to osteoarthritis and osteoporosis. The resident's Minimum Data Set (MDS) assessment indicated intact cognition and documented the use of scheduled pain medication for a pain level of 7 out of 10. The care plan for Resident #32 included monitoring for side effects of pain medication and reporting any significant changes in pain to the physician. However, the facility did not adhere to these directives. On multiple occasions, Resident #32 reported moderate to severe pain levels, yet was administered an incorrect dose of the prescribed medication. Specifically, a Licensed Practical Nurse (LPN) applied a 4% Lidocaine patch instead of the prescribed 5% patch. This discrepancy was observed and confirmed during interviews with the resident and staff. The Director of Nursing (DON) was unaware of the medication error until notified and revealed that the facility lacked a policy for verifying and transcribing physician orders, which contributed to the oversight.
Emergency Equipment Not Available for Tracheostomy Care
Penalty
Summary
The facility failed to have emergency equipment readily available at the bedside for a resident requiring tracheostomy care. The resident, who had a tracheostomy due to a malignant neoplasm of the supraglottis, was observed to have a bag with suction equipment zipped inside a closet, not set up for emergency use. Additionally, a hemostat, which was required by the care plan to be at the bedside, was not found in the resident's room. The Licensed Practical Nurse (LPN) was unaware of the location of the hemostat and had to consult with the Director of Nursing (DON), who confirmed that the hemostat was expected to be in the room. The DON acknowledged that the tracheostomy care kits, which contained forceps that could be used in an emergency, were not stored in the resident's room and were not accessible in case of an emergency. Furthermore, the facility's assessment lacked documentation of emergency training regarding tracheostomy care, and the nurses did not have documented emergency training. The facility's tracheostomy care procedure also lacked specific directions on the emergency equipment that should be maintained at the bedside.
Lack of Eye Protection for Tracheostomy Care
Penalty
Summary
The facility failed to have eye protection readily available for enhanced barrier precautions (EBP) during tracheostomy care for a resident with a tracheostomy and a diagnosis of cancer. The resident, who had a mild cognitive loss, was observed during tracheostomy care performed by a Licensed Practical Nurse (LPN). The LPN wore a gown and gloves but did not have access to goggles or a face shield, which were not present in the isolation bin. The resident mentioned that he sometimes coughs during care, causing secretions to be expelled, but the LPN was not instructed to wear eye protection. The Director of Nursing (DON) and the Infection Preventionist (IP) were consulted regarding the use of face shields. The DON indicated that face shields should be used if there is potential for droplet or airborne secretions, and mentioned that face shields were stored in the basement with COVID-19 PPE. The IP acknowledged that the facility follows CDC guidelines and recognized that staff should probably wear face shields during such procedures. However, at the time of the observation, the necessary eye protection was not readily available for the staff.
Dietary Service Manager Lacks Required Certification
Penalty
Summary
The facility failed to ensure the Dietary Service Manager had the required qualifications in the absence of a full-time dietician. The facility had a census of 42 residents. During an interview, the Administrator and the Dietary Manager both reported that the Dietary Manager is not certified but is currently enrolled in the certification course. The dietician visits the facility once a week.
Improper Kitchen Sanitation and Dish Storage
Penalty
Summary
The facility failed to maintain sanitary practices in the kitchen, as observed during an initial inspection. Clean dishes were improperly stored on open shelving next to the prep area without being inverted, and the shelves were covered in dust and soiled dark spots. The front of the oven and stove top were covered in dry food spills and particles. Additionally, a window in front of the prep area was open, allowing dirt and dried leaves to blow onto the food on the counter. The large mixer and open shelving next to the steam table were also dirty, with food particles present and dishes inconsistently inverted. During a follow-up observation, the same unsanitary conditions were noted, with no changes made to address the issues. The Dietary Manager confirmed that the kitchen staff had a cleaning schedule, but the last documented cleaning was on 4/9/24, and the facility lacked a policy on kitchen sanitation or proper dish storage. The cleaning list for the night cook tasks did not include directions for cleaning the shelves, storing dishes, or cleaning the large mixer.
Failure to Follow Insulin Administration and G-Tube Flushing Protocols
Penalty
Summary
The facility failed to adhere to professional standards of quality in several instances. For Resident #24, a Licensed Practical Nurse (LPN) did not check the placement of the gastrostomy tube (G-tube) and did not elevate the resident's head before flushing the tube with warm water. This was observed during a specific incident, and the Director of Nursing (DON) confirmed that the expected procedure was not followed. The facility's policy also required the head of the bed to be elevated and the tube placement to be verified before flushing, which was not done in this case. For Resident #33, the facility failed to follow physician's orders for insulin administration. The resident's Medication Administration Records (MAR) showed inconsistent blood sugar levels and multiple instances where insulin was either refused by the resident or held by the nurse without notifying the physician. Interviews with various staff members, including LPNs and RNs, revealed that the physician was not notified of these refusals or holds, and there was no documentation of staff educating the resident on the risks of not taking insulin as prescribed. The facility's policy required the physician to be notified of any medication refusal, which was not adhered to. Additionally, the facility failed to prime insulin pens before administering insulin to three residents. Observations showed that an LPN did not prime the insulin pens before injecting insulin and did not keep the pens in place for the recommended duration after administration. The DON confirmed that the manufacturer's recommendations for priming and holding the insulin pens were not followed. This issue was observed in the administration of insulin to Residents #24, #33, and #37, and the LPN acknowledged the mistake during an interview.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near New Hampton
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| New Hampton Nursing & Rehab Center | 0.8 mi | — | 0 | 0 |
| Colonial Manor Of Elma | 14.9 mi | — | 15 | 0 |
| Tripoli Nursing & Rehab | 17.1 mi | — | 0 | 0 |
| Hillcrest Home | 17.5 mi | — | 0 | 0 |
| Chautauqua Guest Home #3 | 18.1 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.