Not rated by CMS — ratings are suppressed for new or low-volume facilities.
The next survey window likely opens around November 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at The Good Samaritan Society-kissimmee Village during CMS and state inspections, most recent first.
A resident with multiple fractures and an artificial joint had grievances filed regarding staff conduct and billing issues. The facility failed to obtain statements from all staff involved in a customer service complaint and did not document or investigate a billing grievance raised by the resident's representative. Facility policy required thorough investigation and documentation of all grievances, which was not followed.
Failure to Thoroughly Investigate and Document Resident Grievances
Penalty
Summary
The facility failed to appropriately record and investigate grievances to ensure timely resolution for one resident. The resident, who was cognitively intact and had a history of fractures and an artificial ankle joint, had two grievances filed on her behalf. While the first grievance was addressed with solutions offered, the second grievance regarding customer service by a CNA and a nurse was not thoroughly investigated. The investigation included a statement from the CNA but omitted a statement from the nurse involved. The DON, responsible for the investigation, confirmed that she did not interview the nurse, focusing only on the CNA's actions, and acknowledged that the investigation was incomplete as not all parties were given the opportunity to provide input. Additionally, the resident's son reported that the facility did not respond to his complaint about a bill received after his mother's discharge. The BOM confirmed that there was a lack of collaboration between the business office and Social Services regarding the resident's coverage status, which led to unresolved billing concerns. The Administrator acknowledged that a grievance form was not initiated for the billing complaint, despite policy requiring all grievances to be documented and investigated. The facility's policy emphasized prompt efforts to resolve grievances and thorough investigations involving all relevant parties, which was not followed in these instances.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Kissimmee
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Kissimmee Health And Rehabilitation Center | 3.2 mi | — | 0 | 0 |
| Terrace Of Kissimmee, The | 4 mi | — | 2 | 0 |
| Aviata At Kissimmee Gardens | 4.2 mi | — | 6 | 0 |
| Kissimmee Nursing & Rehabilitation Center | 4.2 mi | — | 0 | 0 |
| Hunters Creek Nursing And Rehab Center | 7.2 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.