Not rated by CMS — ratings are suppressed for new or low-volume facilities.
The next survey window likely opens around November 2026
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Riverside Post Acute during CMS and state inspections, most recent first.
Surveyors identified that a call light in a resident's room was nonfunctional for several days, with staff aware of the issue but not ensuring timely repair or reporting. Additionally, water was found dripping from a ceiling vent into a trash bin in another resident's room, with the Maintenance Director unaware of the problem and no work orders submitted for either issue.
The facility failed to follow its grievance policy by not providing required written notifications of the outcomes of grievance investigations for five grievances submitted by four residents. Staff interviews revealed inconsistencies and lack of documentation in the grievance process. The Social Services Director and Assistant did not have access to the Electronic Reporting System, leading to gaps in the process. The Director of Nurses and Administrator acknowledged the deficiencies and the need for process improvements.
Failure to Maintain Safe and Functional Resident Environment
Penalty
Summary
The facility failed to maintain a safe, functional, sanitary, and comfortable environment for residents, as evidenced by two specific deficiencies observed during a survey. In one instance, a call light in a resident's room was not functioning properly, with a flashing red light and audible sound persisting for at least two days. Staff members, including a housekeeper and a CNA, were aware of the malfunction but did not ensure it was reported or repaired in a timely manner. The LPN Unit Manager confirmed that the call light in the resident's restroom was broken, and that if an aide required assistance while helping the resident with toileting, they would have to verbally call for help. The Maintenance Director was only made aware of the issue the day before the interview and confirmed that no work order had been submitted for the repair until then. In a separate incident, water was observed dripping from a ceiling vent into a trash bin in another resident's room. The resident, who was identified as a fall risk and required assistance with toileting, was present in the room but was unsure how long the issue had persisted. The Maintenance Director confirmed that there were no active or completed work orders for this room and stated he was not previously aware of the water leak. These deficiencies were identified through direct observation, staff and resident interviews, and review of the facility's maintenance reporting system.
Failure to Provide Written Notifications of Grievance Resolutions
Penalty
Summary
The facility failed to follow its grievance policy by not providing required written notifications of the outcomes of grievance investigations for five grievances submitted by four residents. Interviews with staff, including a Registered Nurse, Licensed Practical Nurse, Social Services Director (SSD), and Social Services Assistant (SSA), revealed that the facility's process for handling grievances was inconsistent and lacked proper documentation. The SSD and SSA did not have access to the Electronic Reporting System (ERS), which was supposed to be used for logging and tracking grievances, leading to gaps in the process and failure to issue written resolutions within the required timeframe. A review of the facility's grievance log from December 2023 to April 2024 showed that grievances related to property loss, food temperature, room temperature, and access to medical records were not followed up with written notifications of resolution. The facility's policy required that grievances be acknowledged within seven working days and a final written decision be provided within 30 days, but this was not done for any of the grievances reviewed. The Social Services Director was unaware of the requirement to send written notifications, indicating a lack of training or communication regarding the grievance policy. The Director of Nurses (DON) and the Administrator acknowledged the deficiencies in the grievance process during their interviews. The DON was unaware that the SSD did not have access to the ERS and did not question the lack of complaints and grievances in the reports presented to the Quality Assurance and Performance Improvement (QAPI) committee. The Administrator admitted that the process was ineffective and had multiple gaps that needed to be addressed. The facility's policy clearly outlined the steps and timelines for handling grievances, but these were not followed, resulting in a failure to provide residents with the required written notifications of grievance resolutions.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Jacksonville
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Park Ridge Nursing Center | 0.7 mi | — | 4 | 0 |
| North Bank Center For Rehabilitation And Healing | 2.5 mi | — | 13 | 0 |
| Shands Jacksonville Medical Center | 3 mi | — | 0 | 0 |
| Westside Oaks Rehabilitation & Nursing Center | 4 mi | — | 19 | 4 |
| Jacksonville Rehabilitation And Nursing | 4.3 mi | — | 0 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.