Not rated by CMS — ratings are suppressed for new or low-volume facilities.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Life Care Center Of Hilliard during CMS and state inspections, most recent first.
The facility failed to thoroughly investigate abuse allegations for two residents. One resident with a fractured humerus reported rough handling by a CNA, but the investigation lacked interviews with other staff or residents. Another resident with severe cognitive impairment had unexplained bruising, and the investigation did not determine the cause. The facility did not fully adhere to its policies on conducting investigations and communicating outcomes.
The facility failed to maintain sanitary conditions in shower rooms on multiple hallways, with unlabeled personal hygiene items like razors and deodorants scattered throughout. CNAs were unable to identify the ownership of these items, contributing to the disorderly environment.
The facility failed to maintain proper infection control practices during insulin administration, dining, and linen handling. An LPN did not clean the insulin pen hub before use, and CNAs improperly handled residents' meals and linens. The Infection Preventionist acknowledged the issues and planned to address them.
The facility failed to uphold resident dignity during dining, with staff standing while assisting residents and meal trays not being served simultaneously to tablemates. Several residents experienced delays in receiving meals, particularly those not dining in the dining room, due to a change in meal service order. This affected residents with varying levels of cognitive impairment and dependency on staff for meal assistance.
Inadequate Investigation of Abuse Allegations
Penalty
Summary
The facility failed to thoroughly investigate allegations of abuse for two residents. Resident #1, who had a fracture of the left humerus, reported an incident involving a CNA who allegedly handled her roughly and did not assist her adequately with toileting. Despite the resident's complaint and fear of retaliation, the investigation was limited. The facility's investigation did not include interviews with other staff or residents who might have had interactions with the CNA, and the final outcome of the investigation was not communicated to the resident or her family. Resident #5, who had severe cognitive impairment and a history of orthopedic aftercare, was found with unexplained bilateral bruising on her hands. The investigation into this incident was also insufficient, as it did not include interviews with other residents on the same hall or a comprehensive review of staff interactions. The resident's inability to explain the bruising due to cognitive deficits further complicated the investigation, and the facility did not determine the cause of the bruising. The facility's policies on conducting investigations and handling grievances were not fully adhered to in these cases. The policies require thorough investigations, including interviews with all relevant staff and residents, and communication of the investigation's outcome to the resident and their family. However, these steps were not fully implemented, leading to deficiencies in the investigation process for both residents.
Unsanitary Conditions in Facility Shower Rooms
Penalty
Summary
The facility failed to maintain a sanitary and orderly environment in the shower rooms located on the 100, 200, and 600 hallways. During a tour with the Housekeeping and Laundry Director, surveyors observed numerous unlabeled personal hygiene items such as used razors, deodorant sticks, and hairbrushes scattered throughout the shower rooms. Additionally, in the 100-hallway shower room, there was a pile of soiled laundry and two bags of linens on the floor near the toilet. Photographic evidence was obtained to document these findings. Interviews with Certified Nursing Assistants (CNAs) revealed that they were unable to identify which residents the bath products belonged to, raising concerns about the potential misuse of these items. CNA V, who assists in showering residents, confirmed her inability to determine ownership of the products in the 600-hallway shower room. Similarly, CNA T, responsible for assisting residents in the 100 and 200-hallway shower rooms, also could not confirm the ownership of the bath products. This lack of organization and labeling of personal items contributed to the unsanitary conditions observed in the facility's shower rooms.
Infection Control Deficiencies in Insulin Administration and Dining Practices
Penalty
Summary
The facility failed to maintain proper infection control practices during insulin administration, resident dining, gloving, and linen handling. An LPN was observed administering insulin to a resident without cleaning the hub of the insulin pen with alcohol, which was acknowledged as an infection control issue by both the LPN and the Director of Nursing (DON). The facility's policy and manufacturer's guidance require cleaning the pen tip with an alcohol pad before use, which was not followed in this instance. Additionally, a resident with severe cognitive impairment was assisted with meals by CNAs who sat on the resident's bed, which was identified as a concern by the DON and Administrator. The facility's infection control practices were further compromised by dietary staff and CNAs handling cups and trays improperly, touching the top rim of cups with bare hands, and failing to perform hand hygiene between serving residents. A CNA was also observed wearing gloves inappropriately in the hallway and handling clean linens against her clothing, contrary to infection control policies. The Infection Preventionist confirmed that recent education on infection control was provided to CNAs and housekeeping staff, but not to all staff members. The infection control concerns, including improper handling of food trays, linens, and insulin administration, were shared with the Infection Preventionist, who was out of the facility at the time but planned to address the issues upon return.
Failure to Maintain Resident Dignity During Dining
Penalty
Summary
The facility failed to maintain residents' dignity during dining, as observed in multiple instances where staff assisted residents with meals while standing, and residents were not served their meal trays simultaneously with their tablemates. This deficiency was noted for six residents out of eight reviewed for dignity. For instance, Resident #106, who has moderate cognitive impairment and requires setup assistance for meals, was repeatedly assisted by CNAs who stood while helping him eat, despite his expressed preference for staff to sit with him. Additionally, Resident #4, who has severe cognitive impairment and is dependent on staff for meal assistance, was observed being assisted by CNAs who sat on her bed rather than using a chair. This practice was consistent over several days. Similarly, Resident #8, with severe cognitive impairment and requiring moderate assistance, was left without assistance for nearly 30 minutes after her meal tray was delivered late, due to the assigned CNA being occupied in the dining room. The facility's meal service process also contributed to the deficiency, as residents like Resident #75 and Resident #6 experienced significant delays in receiving their meals if they did not go to the dining room. This was due to a change in the meal service order, which prioritized serving residents in their rooms first, leading to long wait times for those who stayed in their rooms. The facility's Certified Dietary Manager acknowledged the inefficiency of the current process and the lack of communication regarding the issue of roommates not being served together.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Hilliard
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Folkston Park Care And Rehabilitation Center | 11.5 mi | — | 9 | 4 |
| Lakeside Center For Rehabilitation And Healing | 20.8 mi | — | 5 | 0 |
| Jacksonville Nursing And Rehab Center | 21.3 mi | — | 0 | 0 |
| Senior Care Center - St Marys | 21.6 mi | — | 7 | 0 |
| River City Nursing And Rehab Center | 22 mi | — | 2 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.