Not rated by CMS — ratings are suppressed for new or low-volume facilities.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of June 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Encore At Windsor Hills during CMS and state inspections, most recent first.
A resident was transferred to the hospital due to a decline in physical and mental condition, but the facility failed to provide written notification to the resident and the resident's representative, only providing verbal communication. This deficiency was confirmed during an interview with a staff member and reviewed with facility leadership.
The facility failed to update the medication label for quetiapine (Seroquel) for a resident, resulting in a discrepancy between the label and the new order. The LPN confirmed the label should have been updated, and another LPN explained the process for handling medication changes.
The facility failed to maintain appetizing food temperatures for food trays delivered to residents on the third floor. A resident reported that her food is consistently delivered cold. The surveyor observed the food plating process and delivery, noting that the food temperatures were below acceptable levels, making the food unpalatable despite its appetizing presentation. These findings were reviewed with the facility's DON, ADON, and Corporate Clinical Specialist.
Failure to Provide Written Notification of Hospital Transfer
Penalty
Summary
The facility failed to notify a resident and the resident's representative in writing about the resident's transfer to the hospital, including the reason for the transfer. The resident was admitted to the facility on 1/11/24 and transferred to the hospital on 1/16/24 due to a decline in physical and mental condition. During an interview on 2/22/24, a staff member stated that only verbal communication was provided to the resident's representative regarding the hospital transfer. This finding was reviewed with the Director of Nursing, Interim Nursing Home Administrator, Assistant Director of Nursing, and Clinical Specialist on 2/26/24.
Failure to Update Medication Label
Penalty
Summary
The facility failed to provide accurate labeling for medications, which is essential for safe administration. During an observation, it was noted that the medication packet label for quetiapine (Seroquel) for one resident was not updated to reflect a new order that changed the administration frequency from three times a day to two times a day. The Licensed Practical Nurse (LPN) confirmed that the label should have been updated. Another LPN revealed that the nurse who receives the communication about a medication change is responsible for placing an FYI label on the medication packet until a new blister pack with the updated label is provided by the pharmacy. The change is also documented in a communication log book and communicated to each shift for multiple days to ensure awareness.
Failure to Maintain Appetizing Food Temperatures
Penalty
Summary
The facility failed to maintain appetizing food temperatures for food trays delivered to residents on the third floor. A resident, who takes all her meals in her room, reported that her food is consistently delivered cold. On a specific date, the surveyor observed the food plating process in the kitchen and the delivery of food trays to the third floor. The food truck arrived on the third floor, and the surveyor, along with the Food Service Director, observed the delivery of food trays to various rooms, including the resident's room. The temperatures of the test tray items were recorded, showing that the salmon was at 121°F, the rice at 118°F, the soup at 123°F, and the vegetables at 127°F. The surveyor tasted the food and found it to be presented in an appetizing manner but unpalatable due to being cool. These findings were reviewed with the facility's DON, ADON, and Corporate Clinical Specialist during the exit conference.
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What surveyors actually found near you
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Wilmington
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Wilmington Nursing & Rehabilitation Center | 0.7 mi | — | 16 | 0 |
| Cadia Rehabilitation Silverside | 1.1 mi | — | 7 | 0 |
| Encore At Wilmington | 1.5 mi | — | 0 | 0 |
| Kutz Rehabilitation And Nursing | 2.8 mi | — | 3 | 0 |
| Kentmere Rehabilitation And Healthcare Center | 2.9 mi | — | 5 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release August 2026) and official state health department websites.