F0678 F678: Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
J

Failure to Honor Full Code Status and Initiate CPR for Unresponsive Resident

Pinellas Park Fl Opco, LlcPinellas Park, Florida Survey Completed on 03-05-2026

Summary

The deficiency involves the facility’s failure to honor a resident’s clearly documented Full Code status by not initiating CPR when the resident was found unresponsive. The resident had multiple diagnoses including Type 2 diabetes, atrial fibrillation, abnormal gait, blindness in the right eye, shortness of breath, muscle wasting, mood disorder, and hypertension. On admission, the resident had no DNR order, was documented as alert, oriented, able to follow instructions, and capable of making healthcare decisions. Advance Care Planning notes from an APRN and a physician documented that the resident understood the difference between Full Code and DNR and elected/confirmed Full Code status. The admission evaluation, care plan, and subsequent physician notes all consistently reflected a Full Code status, and the resident’s cognition was documented as intact with a BIMS score of 14. On the night of the incident, CNAs and nursing staff described discovering the resident unresponsive in the early morning hours. One CNA reported being told by another CNA that her resident was not responding around 5:30 a.m. and, upon entering the room, found the resident not breathing and without a pulse. The CNA stated that the LPN assigned to the resident was notified but did not immediately come to the room, and when she did arrive, she used a pulse oximeter that showed an oxygen saturation of 60. The CNA reported that she repeatedly questioned the need to call a code and start CPR, but the LPN left the room to check the resident’s status and did not initiate CPR. The CNAs then went to obtain another nurse from another floor, leaving the resident alone in the room for a period of time. When they and additional nurses returned, the CNA reported that no one was performing CPR, no code blue was called, and 911 had not yet been contacted until directed by another RN. The LPN assigned to the resident stated that when notified by the CNA around 6:00 a.m., she found the resident unresponsive, with cold feet and no response to a sternal rub. She reported calling 911 from her personal cell phone at 6:04 a.m. and obtaining the crash cart, but acknowledged that she did not start CPR, stating she believed the resident was already dead, that he was a large person, and that she needed a backboard and help to move him to the floor. She also stated that she did not ask the CNAs to help move the resident and that no compressions were performed by her or the other nurses who arrived. Other nurses who responded to the scene reported that they were summoned under the impression that a resident needed to be pronounced dead, assumed the resident was a DNR, did not verify the code status themselves, did not call a code blue, and did not initiate CPR. The Medical Director later confirmed that the expectation for a Full Code resident found unresponsive was immediate initiation of CPR prior to EMS arrival and agreed that staff failed to honor the resident’s wishes for resuscitation. The surveyors determined that CPR was not initiated for approximately 35 minutes, resulting in physical pain and ultimate death for the resident and leading to an Immediate Jeopardy finding. Facility policies in place at the time required staff to follow American Heart Association guidelines for CPR, to provide basic life support including CPR prior to EMS arrival in accordance with the resident’s advance directives, and to ensure CPR-certified staff were available at all times. The policies also required clear communication of code status and adherence to residents’ rights to formulate advance directives. Despite these policies and the resident’s clearly documented Full Code status, staff did not call a code blue overhead, did not promptly verify and act on the code status, and did not initiate CPR while waiting for EMS. EMS personnel, upon arrival, questioned why CPR had not been started for a Full Code resident and then initiated resuscitative efforts themselves. The surveyors concluded that the failure to initiate CPR and honor the resident’s advance directive for end-of-life care created a situation that resulted in a worsened condition and the likelihood of serious injury and/or death, and they cited this as an Immediate Jeopardy deficiency.

Removal Plan

  • Initiated an internal investigation including resident record review, staff interviews, and notification to DCF, AHCA, and local law enforcement.
  • Suspended and terminated the assigned nurse and reported the nurse’s license to the licensing board.
  • Suspended and terminated two additional nurses who responded to the scene and reported their licenses to the licensing board.
  • Conducted a facility audit of resident code status preferences to verify orders and care plans were correct.
  • Completed a full audit of the crash carts to ensure all required items were present.
  • Held an Ad Hoc QAPI meeting with the Executive Director, Director of Clinical Services, Medical Director, and department heads.
  • Placed overhead page system instructions by telephones at the nurse’s station, reception area, and dining room with instructions on how to page overhead.
  • Reviewed facility deaths to ensure residents’ advance directives were followed related to code status.
  • Completed an audit of licensed nurse licensure and verified CPR cards were valid.
  • Implemented a requirement that all new employees participate in a Code Blue drill upon hire.
  • Implemented a requirement that licensed nursing staff sign a Honoring Advance Directive Attestation upon hire.
  • Educated facility staff on Resident Rights, including the right to choose code status.
  • Educated licensed staff on honoring advance directives, timeliness of initiating CPR, following physician orders, and the Code Blue process.
  • Provided all-staff education on abuse, neglect, and exploitation with full completion.
  • Provided all-staff Resident Rights education with full completion.
  • Provided licensed nursing staff education on honoring advance directives, physician orders, timeliness of initiating CPR, and the Code Blue process.
  • Conducted Code Blue drill quality assurance drills.
  • Implemented a requirement that licensed nurses will not work prior to attending a mock Code Blue drill.
  • Conducted staff interviews to confirm training and knowledge of code status policies, Code Blue roles, where to find advance directives, and abuse and neglect training.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

Below are regulatory guidelines relevant to this citation:

See other F0678 citations
Failure to Provide Required CPR and Activate EMS for Full Code Resident
J
F0678 F678: Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Short Summary

A resident with multiple cardiopulmonary conditions and a documented full code status was found unresponsive without pulse or respirations during the night shift. A CNA notified the RN, who either instructed CNAs to clean and cover the resident or, per her and an LPN’s account, called a code blue and performed CPR with the LPN for about 20 minutes before stopping, without calling 911. The RN believed the resident was on hospice and did not verify code status, then notified the DON, provider, and family instead of EMS. Several hours later, after the DON called the facility and asked whether 911 had been contacted, the RN called 911 and briefly reinitiated CPR shortly before EMS arrived and pronounced the resident deceased, documenting postmortem changes. The facility’s investigation and root cause analysis found that staff failed to follow policy requiring immediate EMS activation and continuous CPR for full code residents until EMS arrival, leading to an Immediate Jeopardy finding.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Initiate CPR for Resident With Unknown Code Status
J
F0678 F678: Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Short Summary

A resident with multiple chronic conditions and severe cognitive impairment was found unresponsive and not breathing, with no documented code status, POLST, or DNR in the medical record. Nursing staff verified the absence of respirations and pulse but did not initiate CPR or call 911. An LPN reported she proposed starting CPR due to the unknown code status, but an RN declined. Leadership and clinical staff stated in interviews that facility practice and expectations are that, when a code status is unknown or no POLST is on file, the resident is to be treated as full code and CPR should be initiated.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Inaccurate Crash Cart Audits and Missing Emergency Equipment
E
F0678 F678: Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Short Summary

The facility failed to maintain accurate and complete crash cart audits for multiple full-code residents. Surveyors, accompanied by the DON, found that daily crash cart checks did not include verification of supply expiration dates, and that an extension cord documented as present on several audit dates was not actually in the cart. Audit logs also conflicted with the cart’s contents by indicating that required items such as eye protection, saline, and clear plastic were present when they were not. These findings were inconsistent with the facility’s policy requiring the crash cart to be checked every 24 hours and after each use, with prompt replacement of equipment and supplies.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Initiate CPR and Contact EMS for Full Code Resident Found Unresponsive
J
F0678 F678: Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Short Summary

A resident with NASH, diabetes, ascites, obesity, and a documented Full Code status was found unresponsive during early morning med pass, cool to the touch and without measurable vital signs. Her care plan and orders required staff to call 911 and start CPR and life-saving measures if she had no pulse or respirations, but the LPN and RN who assessed her did not initiate CPR, did not contact EMS, and did not verify her code status in the medical record at the time. The resident had not been checked for several hours overnight despite policies requiring at least q2h rounding for changes in condition. There was no documentation that she had been deceased for an extended period, no report of rigor mortis, and no evidence of any change in condition prior to being found unresponsive, resulting in a cited deficiency for failure to follow code status and emergency response policies.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Verify and Honor DNR Status Before Initiating CPR
D
F0678 F678: Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Short Summary

A resident with documented dementia, depression, coronary artery disease, and a clearly established DNR/DNI status on the care plan, orders, and MOLST was found unresponsive in the bathroom without pulse or respirations. An LPN, notified by a CNA, initiated CPR without checking the resident’s code status in the paper chart or EMR. When the RN supervisor arrived and asked about code status, the LPN incorrectly reported the resident as full code, and another RN assisted with chest compressions without verifying code status. Staff experienced confusion and delay locating the MOLST and paper chart, and EMS requested confirmation of the resident’s code status. The MOLST ultimately confirmed DNR/DNI, but CPR had already been performed until EMS consulted their provider and stopped the code, after which the resident was pronounced deceased.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Provide Timely and Complete CPR to a Full Code Resident
J
F0678 F678: Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Short Summary

A resident with multiple cardiac and renal conditions and a documented Full Code status was found unresponsive and not breathing by a transportation aide, who immediately sought help from an LPN and the assigned RN. The LPN refused to assist, stating it was not their resident, and the RN twice delayed responding despite being told it was an emergency, leading to a reported five- to ten-minute delay before any nurse entered the room. An LPN from another unit eventually initiated chest compressions, and other nurses joined, but no artificial respirations were provided at any time, even though the resident was apneic and an Ambu bag was available. This response did not follow the facility’s CPR policy or AHA guidelines for trained healthcare providers, which require full BLS with both compressions and rescue breaths for a Full Code resident prior to EMS arrival, and the situation was cited as Immediate Jeopardy with actual serious harm and subsequent death.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

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