Failure to Identify and Assess Resident's Behavioral Symptoms
Summary
The facility failed to accurately identify and assess a resident's verbal, physical, or other self-directed behavior symptoms as potential indicators of mental instability. The resident, admitted with diagnoses including unspecified mood disorder, chronic pain, and treatment refusal, exhibited a significant change in behavior that was not properly assessed. The Minimum Data Set (MDS) assessment did not identify any potential indicators for psychosis or behavioral symptoms, despite the resident's daily rejection of care behaviors and worsening behavior status. The resident's care plan, last modified in October 2024, noted agitation and distress due to pain, with interventions aimed at boosting self-esteem through activities. However, the resident refused various care interventions, including wound care, skin assessments, and personal hygiene, leading to a wound infestation issue. The Social Services Director (SSD) conducted interviews and reviewed notes but did not identify verbal behavior or other self-directed behaviors as significant, considering them the resident's baseline rather than new behaviors. Progress notes revealed a pattern of care refusal, with the resident consistently rejecting personal care, meals, and medical interventions. The resident's refusal led to a decline in their condition, including a stage IV open wound with maggot infestation. Despite being informed of the risks, the resident continued to refuse care, and the facility's attempts to involve Adult Protective Services and the ombudsman did not result in a resolution. The SSD acknowledged in hindsight that the behaviors should have been assessed as significant, but at the time, they did not trigger further assessment questions.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release August 26, 2026) and official state health department websites — never guesswork.
In your survey window? See what surveyors are citing.
The Survey-Prep Report maps your facility's risk from 12 months of CMS and state citation data — what's being cited around you and what to check first. $129 one-time.