Failure to Provide Bed-Hold Notices During Resident Transfers
Summary
The facility failed to provide a bed-hold notice at the time of transfer for three residents who were hospitalized. For Resident #55, the nursing notes indicated a transfer to the Emergency Room for evaluation following an incident, but there was no documentation of a bed-hold notice being provided to the resident or their representative. Although the facility's Admission and Financial Agreement, signed by the resident's family member, described the bed-hold policy, there was no evidence of notification at the time of transfer. Similarly, Resident #60 was transferred to an acute care facility for a medical procedure, but the facility's records did not include a bed-hold notice given to the resident's representative. The Social Services Director admitted to making phone calls to families regarding bed-hold options but did not document these notifications. For Resident #11, who was transferred to a hospital due to a change in condition, there was also no record of a bed-hold notice. The Nursing Home Administrator acknowledged that residents receive the bed-hold policy upon admission and stated that they would review the process with the Social Services Director to ensure proper documentation.
Plan Of Correction
The facility is unable to provide residents #55, #60 and #11 the bed hold notice at the time of their transfer to the hospital since the date of their discharge has passed. Residents #55, #60 and #11 were re-admitted and/or returned to the facility after their emergency discharge to the hospital. Other residents discharged after with a need for an unplanned/emergent transfer/discharge will receive a bed hold form as noted in the facility Bed Hold policy. The facility policy for Bed Hold has been reviewed. On [date], the Director of Nursing/designee initiated education for the nurses, Assistant Director of Nursing, Social Service Director, and Medical Records related to the Bed Hold policy. This education was completed by [date]. The Social Service Director/designee will do a weekly audit for 12 weeks on a minimum of 3 unplanned/emergent transferred residents and/or residents on a therapeutic leave each week. Otherwise, if the facility doesn't have at least 3 unplanned/emergent transferred residents and/or residents on a therapeutic leave for that week, the Social Service Director/designee will complete the weekly audit on the number of transferred/on leave residents that the facility has for that week. This weekly audit will be done to ensure that the facility provided transferred residents written notice on the facility Bed Hold policy for residents who were transferred for hospitalization or those on a therapeutic leave. The Social Services Director/designee will review the audits with the monthly Quality Assurance Performance Improvement Committee for three months. The Quality Assurance Performance Improvement Committee will evaluate the outcome of the audits and, if necessary, amend the improvement plan and continue to monitor until substantial compliance has been determined by the committee.
Penalty
Two residents who were transferred to an acute care hospital did not receive written bed hold notices, nor did their family members or legal representatives. Review of clinical records and staff interviews confirmed the absence of required documentation at the time of transfer.
Staff did not provide written bed hold policy notifications to three residents or their representatives during hospital transfers, as required by facility policy. Record reviews and resident interviews confirmed the absence of these notices, and staff interviews revealed a lack of oversight to ensure the notifications were consistently issued and documented.
Facility staff did not provide a resident and/or the resident's representative with the required written bed-hold policy notification when the resident, who had multiple serious medical conditions and moderate cognitive impairment, was transferred to a hospital. No documentation of the notification was found in the clinical record, and the DON confirmed its absence during the survey.
A resident who was recently hospitalized for shortness of breath was not provided with the required written bed-hold policy before transfer. The NHA confirmed that neither the resident nor their representative received this information, and was unaware of the requirement.
A resident was transferred to a hospital without receiving written notification of the facility's bed-hold policy, and staff confirmed that no such documentation was provided prior to the transfer.
A resident with congestive heart failure was transferred to the hospital multiple times without being provided the required written bed hold notification. Documentation was incomplete or missing for each transfer, with no evidence that the bed hold policy was communicated or acknowledged as required by regulation.
Failure to Issue Written Bed Hold Notices Upon Hospital Transfer
Penalty
Summary
The facility failed to provide a written bed hold notice to two residents, or their family members or legal representatives, when the residents were transferred to an acute care hospital. Specifically, the clinical records for both residents showed that they were transferred and subsequently admitted to a hospital, but there was no documentation that a written bed hold notice was issued at the time of transfer. This was confirmed during an interview with the Market Clinical Advisor, who was unable to locate any evidence of the required notification in the records for either resident. The deficiency centers on the lack of written communication regarding bed hold policy to the residents or their representatives at the time of hospital transfer, as required by regulation.
Failure to Provide Bed Hold Policy Notification at Hospital Transfer
Penalty
Summary
Facility staff failed to provide written notification of the bed hold policy to residents or their representatives at the time of transfer to the hospital for three out of four sampled residents. According to the facility's own Bed Hold Policy Guidelines, notification is required upon admission, at the time of transfer to the hospital or leave, and at the time of non-covered therapeutic leave. Record review showed that for three residents, there was no documentation that a bed hold notice was issued during multiple hospital discharges and readmissions. Interviews with the residents confirmed that they did not receive a bed hold notice at the time of their transfers. Further interviews with facility staff, including the ADON, SSD, DON, and the administrator, revealed that the responsibility for issuing and filing the bed hold notice lies with the charge nurse, with follow-up by the SSD. However, staff were unaware that some notices had not been issued, and there was no clear process to double-check that the notices were consistently provided and documented. The facility census at the time was 88.
Failure to Provide Bed-Hold Policy Notification Upon Hospital Transfer
Penalty
Summary
Facility staff failed to provide a resident and/or the resident's representative with the facility's bed-hold policy upon the resident's transfer to a higher level of care. Specifically, for one sampled resident with multiple significant diagnoses, including heart failure, chronic respiratory failure, and cognitive impairment, there was no documented evidence that the required written notification regarding the bed-hold policy was given at the time of transfer to the hospital. A review of the clinical record confirmed the absence of this documentation, and the DON was unable to locate any evidence that the bed-hold policy had been provided. This deficiency was identified through staff interviews, clinical record review, and facility document review, and was discussed with facility leadership during the survey process.
Failure to Provide Bed-Hold Policy Prior to Hospital Transfer
Penalty
Summary
The facility failed to provide a written bed-hold policy to a resident or the resident’s representative prior to the resident’s transfer to the hospital. During an interview, the resident confirmed a recent hospitalization and review of the resident’s progress notes documented the transfer for further evaluation of shortness of breath. Subsequent interviews with the Nursing Home Administrator revealed that neither the resident nor their representative received the required bed-hold policy information before the transfer, and the administrator was unaware of the requirement to provide this policy.
Failure to Provide Written Bed-Hold Policy Notification Prior to Hospital Transfer
Penalty
Summary
The facility failed to provide written notification of its bed-hold policy to a resident or the resident’s representative prior to the resident’s transfer to a hospital. Medical record review showed that, before the resident was transferred in August 2024, there was no documentation indicating that the required written notification was given. Staff interviews confirmed that neither the resident nor the representative received the facility’s bed-hold policy paperwork or documentation before the transfer occurred.
Failure to Provide Bed Hold Notification Upon Hospital Transfer
Penalty
Summary
The facility failed to provide proper bed hold notification to a resident who was transferred to the hospital on three separate occasions. Documentation review showed that the required written notice regarding the bed hold policy was not present in the resident's chart for any of the transfers. Specifically, there was no evidence of a completed bed hold notification form, no date or time of notification, no name of the person who provided the notification, and no indication of whether the bed hold was accepted or declined. Additionally, there was no signature from the resident or their representative to confirm that the notification was given. The resident involved had a diagnosis of congestive heart failure and was admitted to the facility in 2025. The resident was transferred to the hospital on three occasions, but in each instance, the facility did not provide the required written information about the bed hold policy as outlined in their own policy and federal regulations. Interviews with medical records staff confirmed the absence of proper documentation and notification for each transfer event.
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