Failure to Accurately Assess Resident Preferences
Summary
The facility failed to accurately assess a resident's preferences for daily routines and activities, as required by the Long-Term Care Resident Assessment Instrument (RAI) 3.0 User's Manual. The manual specifies that information regarding a resident's preferences should be obtained directly from the resident, or through family or significant other interviews if the resident cannot communicate. In this case, the facility did not conduct or attempt to conduct interviews with the family or significant others for a resident who was non-verbal and unable to communicate their preferences. The resident in question, who had a diagnosis of dementia, was admitted to the facility and had been discharged from hospice care services. The facility's Minimum Data Set (MDS) assessments for this resident showed that interviews for daily and activity preferences were not completed, and the sections were either coded as non-responsive or left dashed, indicating no information was gathered. Staff members involved in completing the MDS assessments confirmed that family interviews were not conducted, despite the expectation that they should have been. Interviews with facility staff, including the MDS Coordinator and the Director of Nursing, revealed that the facility followed the RAI manual for coding accuracy but failed to adhere to the guidelines for conducting interviews with family members. The staff acknowledged that family interviews should have been completed to ensure accurate assessments of the resident's preferences, but these were not done, leading to incomplete and inaccurate MDS documentation.
Penalty
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