Failure to Provide Safe Dialysis Care
Summary
The facility failed to provide appropriate dialysis care for a resident who required such services, as evidenced by multiple instances of blood pressure being taken in the resident's left arm, where an arteriovenous (AV) fistula was located. This practice is against professional standards as it can lead to serious complications such as clots, loss of use of the fistula, and potentially a stroke. The resident's medical records showed several documented instances where blood pressure was taken in the left arm, despite clear orders and care plans indicating that this should not occur. Additionally, the facility did not complete post-dialysis assessments for the resident upon their return from dialysis sessions. The dialysis communication book lacked documentation of these assessments, which are crucial for monitoring the resident's condition and ensuring any complications are promptly addressed. The care plan for the resident included instructions to monitor for signs of infection, edema, and bleeding upon return from dialysis, but these were not consistently followed. Observations revealed that there was no signage in the resident's room or on their person to alert staff about the restricted limb for blood pressure measurements. Interviews with staff, including an LPN and the Director of Nursing, confirmed that the orders and care plan were not adhered to, leading to the deficiency. This oversight placed the resident at immediate risk of serious injury, prompting the state agency to determine the situation as an immediate jeopardy.
Removal Plan
- Resident #9 will be evaluated by the licensed nurse upon return to the facility.
- All dialysis residents have the potential to be affected.
- The Unit Managers/designee conducted an audit for all residents on dialysis with specific B/P orders to be taken and POST dialysis assessment is completed upon return to the facility with any corrective action immediately upon discovery.
- The Order for B/P not to be taken in the Left arm on Resident #9 will be added to the Medication Administration Record in all Capital letters and will be added to the care plan and kardex in capital letters.
- The Director of Nursing(DON)/designee will reeducate all nursing staff with a posttest to validate understanding regarding hemodialysis graft, fistula care, communication, and documentation.
- Verify orders and instructions from hemodialysis facility or hospital, if patient is a new Admission.
- Evaluate access site daily and on completion of hemodialysis (HD) or home hemodialysis (HHD) treatment. Observe for signs of complications.
- Inspect fistula site for decrease or absence of vein dilation.
- Palpate for distal thrill.
- Auscultate for bruit.
- Palpate skin around graft/fistula for warmth.
- Evaluate skin around vascular access noting redness, swelling, local warmth, exudate, tenderness.
- Observe for presence of fever, chills, hypotension and notify physician/advanced practice provider (APP) and hemodialysis facility staff for complications.
- Protect access site from getting wet for several hours after HD or HHD treatment.
- Avoid trauma or treatment procedures in the accessed extremity, such as limiting activity of extremity, blood pressure measurement, venipuncture, injection of any type, use of creams or lotions on the access site.
- Instruct patient to avoid excessive pressure on the extremity or strain and in strengthening exercises to enhance blood flow if permitted by physician/APP and dialysis facility.
- Document location of access site on admission assessment, status of access site in Nurses' notes, status of pulses distal to access area, color and temperature of extremity, presence or absence of pain or numbness, status of bruit and thrill, notification and response of physician/APP and dialysis facility, patient education and family involvement, nursing intervention.
- Center staff will communicate with the certified dialysis facility regarding the ongoing assessment of the patient's condition by monitoring for complications before and after hemodialysis (HD) treatments received at a certified dialysis facility.
- Prior to a patient leaving the Center for HD, a licensed nurse will complete the top portion of the Hemodialysis Communication Record, or the state required form and send with the patient to his/her HD facility visit.
- Following completion of the HD, the dialysis facility nurse should complete and return the form and return it or other communication to the Center with the patient.
- Upon return of the patient to the Center, a licensed nurse will review the certified dialysis facility communication, evaluate/observe the patient, and complete the post-hemodialysis treatment section on the Hemodialysis Communication Record or state required form.
- Notify the certified dialysis facility if the form is not returned with the patient and ask that it be faxed to the Center.
- Document notification of certified dialysis facility regarding return of form or other communication.
- Maintain the Hemodialysis Communication Record or state required form in the patient's medical record.
- Any licensed nurses not available during this time frame will be provided re-education, including post-test and return demonstration by DON/designee prior to the beginning of the next shift to work.
- New Licensed nurses will be provided education, including post-test during orientation by the DON/designee.
- Annual in-servicing will be provided to licensed nurses regarding medication administration.
- The DON/designee will complete medication pass competencies quarterly to ensure physician orders are followed including ensuring B/P's are not taken in restricted arm.
- The Unit Managers (UM)/Designee will conduct observations to ensure all licensed nurses are taking B/P and the licensed nurse is completing the dialysis communication sheets POST dialysis daily across all shifts.
- Results of observations will be reported by the Unit Manager (UM)/designee monthly to the Quality Improvement Committee (QIC) for any additional follow-up and or in-servicing until the issue is resolved, then randomly thereafter as determined by the QIC committee.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
A resident with ESRD, peripheral vascular disease, and an AV fistula returned from dialysis with a gauze dressing applied by the dialysis nurse, which remained in place into the following day. A physician order and care plan required nursing staff to remove the AV fistula dressing on the night of dialysis and assess the site for complications and signs of infection. The assigned nurse acknowledged she knew she was required to remove the dressing and assess the site but forgot because she was busy with another resident. The physician emphasized the importance of post-dialysis AV fistula assessment due to the resident’s vascular disease and prior complications, and the DON stated she expected staff to follow the order and routinely assess the fistula site.
A resident with an AVF in the right arm for hemodialysis had a physician order and care plan directing staff to keep the post-hemodialysis compression bandage on no longer than a specified number of hours and to assess and remove the dressing as ordered after each HD session. Documentation showed the resident returned from HD with the AVF dressing intact, clean, and dry and without bleeding or pain, yet the next morning the resident reported that staff had not removed the dressing, and observation confirmed the dressing was still in place. The DON and IDON verified the time-limited AVF dressing order and could not explain why the dressing had not been removed as required.
A resident with ESRD, COPD, severe cognitive impairment, and dependence on hemodialysis had physician orders for dialysis three times weekly with a set transportation pick-up and return time. On one treatment day, the resident was not picked up at the scheduled time, and progress notes showed the resident received only a partial dialysis session. The contracted transportation company reported that no transport had been scheduled initially and that they were called later in the morning, leading to a delayed pick-up. The SSD, who managed transportation based on standing dialysis orders, stated she did not track the contracted number of pick-up days or remaining trips, which resulted in the missed scheduled transport and shortened dialysis treatment, contrary to facility policies on transporting residents and providing appropriate hemodialysis care.
A resident with ESRD on dialysis, along with multiple comorbidities including CHF, COPD, A-fib, and Type 2 DM, had physician orders and a care plan for a therapeutic renal diet, a 1200 ml/day fluid restriction divided across meals and med passes, and no water pitcher in the room, consistent with facility policy for dialysis residents. Observations showed a full water pitcher at the bedside and meal trays providing more than the ordered 240 ml of fluid per meal, while documentation also reflected conflicting fluid restriction amounts. Staff confirmed the resident had been offered more fluid than ordered and that a water pitcher had been present. In addition, on a dialysis day, multiple scheduled 9 a.m. medications were not administered because the resident was away at dialysis and the facility had not coordinated medication timing around dialysis services, contrary to its own policy.
A resident with ESRD on hemodialysis, diabetes, and paraplegia was not consistently transported to dialysis on time and did not receive fully documented pre- and post-dialysis assessments as ordered. The resident reported being late to dialysis once or twice weekly, arriving after the expected chair time, and dialysis staff confirmed at least one missed transport due to the resident not being ready. Review of the MAR showed repeated omissions in required assessments of thrill, bruit, access site condition, cognition, and weight on multiple dialysis days, with no explanations in the record. Facility leadership and nursing staff described expectations for timely readiness for transport and comprehensive post-dialysis assessments, but the documentation and resident reports demonstrated that these expectations were not met.
A resident with heart failure, CKD, and cirrhosis who received hemodialysis three times weekly missed one or more scheduled dialysis sessions when a malfunctioning elevator prevented timely transport, with staff and the resident confirming that elevator breakdowns had caused missed appointments and led to the resident’s relocation to a lower floor. Review of the hemodialysis communication book over several weeks showed that on most documented dialysis days, either the pre- or post-dialysis nursing assessment was missing, and there was no corresponding documentation in the EMR, despite facility policy requiring complete pre- and post-treatment assessments for dialysis care.
Failure to Remove Dialysis AV Fistula Dressing and Perform Ordered Assessment
Penalty
Summary
The facility failed to follow a physician’s order to remove a dressing and visually assess a resident’s arteriovenous (AV) fistula after dialysis. The resident, who had diagnoses including AV fistula, end stage renal disease, dialysis, and peripheral vascular disease, was cognitively intact and received dialysis. A physician order dated 2/2/2026 directed staff to remove the dressing to the AV fistula on the night of dialysis every Monday, Wednesday, and Friday to avoid skin breakdown and damage to the AV fistula. The resident’s care plan, updated on 2/27/2026, included interventions to check and change the AV fistula dressing as ordered and to observe the site for signs and symptoms of infection. On observation, the resident was noted to have a gauze dressing with tape on the left upper arm AV fistula the day after dialysis, and the resident reported that the dressing had been applied by the dialysis nurse after treatment. The nurse assigned to the resident on the 3:00 PM to 11:00 PM shift acknowledged that she was supposed to remove the dressing and assess the AV fistula site when the resident returned from dialysis but stated she forgot because she was busy with another resident. The physician stated that it was important for nursing staff to remove the dressing and assess the AV fistula after dialysis due to the resident’s significant vascular disease and history of complications with hypotension and falls after dialysis, and described the AV fistula as the resident’s lifeline. The DON stated that nursing staff usually removed the dressing and assessed the AV fistula site after dialysis and that she expected staff to follow physician orders and assess for signs and symptoms of infection.
Failure to Follow Post-Hemodialysis AVF Dressing Orders
Penalty
Summary
The facility failed to provide dialysis access site care as ordered for a resident receiving hemodialysis. The resident, who has an arteriovenous fistula (AVF) in the right arm for hemodialysis, reported that nurses at the facility typically remove the dressing on the day he returns from dialysis or the next morning. The resident’s electronic health record contained a physician order stating that upon return from dialysis, the compression bandage should be kept on no longer than four hours, and if there is known post-dialysis bleeding, the top compression bandage should be removed and the bottom bandage left in place for an additional two to three hours on every day and evening shift after dialysis. The resident’s care plan also directed staff to check and assess the dressing at the access site when back from dialysis and to remove the dressing on the AV fistula as ordered. Record review showed that an RN documented the resident’s return from hemodialysis in the early evening, noting that the AVF dressing was intact, clean, and dry, with no active bleeding and no pain reported at the site. The following morning, the resident was observed sitting in the hallway and confirmed that he still had a dressing on his access site and that he had undergone dialysis the previous day. Upon inspection, a dressing was observed on the upper right arm covering the AVF, indicating that the compression bandage had not been removed within the time frame specified by the physician’s order and care plan. The DON and interim DON confirmed the existence of the time-limited post-hemodialysis AVF dressing order and were unable to explain why the dressing remained in place the next morning.
Failure to Arrange Timely Transportation Resulting in Incomplete Dialysis Treatment
Penalty
Summary
The facility failed to ensure timely transportation for a resident with ESRD who required hemodialysis three times weekly, resulting in the resident arriving late and receiving only a partial dialysis treatment. The resident had diagnoses including COPD, ESRD, and dependence on renal dialysis, and had fluctuating capacity to understand and make decisions, with an MDS indicating severely impaired cognitive skills and a need for substantial/maximal assistance with activities of daily living. Physician orders specified dialysis on Tuesdays, Thursdays, and Saturdays with a scheduled transportation pick-up time of 7:15 a.m. and return at 12 p.m., and nursing staff confirmed there had been no changes to these transportation orders. On the date of the incident, progress notes documented that the resident was not picked up at the scheduled standing pick-up time for dialysis and subsequently received an incomplete dialysis cycle of only two and a half hours. The contracted transportation company reported that no transportation had initially been scheduled for that day and that they only received a call from the facility later that morning, resulting in a delayed pick-up at 10 a.m. The transportation company also stated that the resident’s transportation services had been reactivated to start on a later date. The Social Services Director, who was responsible for managing residents’ transportation based on standing dialysis orders provided by licensed nurses, acknowledged that she did not track the contracted number of pick-up days or remaining trips, which led to the resident not being transported on time and receiving only partial dialysis treatment. Facility policies stated that transportation to appointments would be facilitated by Nursing or Social Services and that the facility would provide safe, accurate, appropriate hemodialysis-related care and coordination.
Failure to Adhere to Dialysis Resident Fluid Restriction and Medication Scheduling
Penalty
Summary
Surveyors identified that the facility failed to follow its own policy for dialysis residents and to adhere to physician-ordered fluid restrictions and medication timing for one dialysis-dependent resident. The facility’s policy required that dialysis residents receive fluids only as ordered by the physician, that nursing and dietary staff organize the division and distribution of fluids, that no water pitcher be present when restricted, and that medications be administered before departure and after return from dialysis so as not to interfere with treatment. The resident had end stage renal disease on dialysis, Type 2 diabetes mellitus, atrial fibrillation, COPD, and chronic heart failure, with a care plan and orders specifying a therapeutic diet, low potassium, no added salt, double protein, and a 1200 ml/day fluid restriction divided as 240 ml at each meal and 120 ml with each med pass, and no water pitcher in the room. Despite these orders and care plan interventions, observations showed a 600 ml water pitcher in the room filled to the 500 ml mark, and lunch trays that included a 240 ml milk carton plus additional juice and ice, exceeding the ordered 240 ml fluid allotment at meals. Record review further showed conflicting fluid restriction documentation, with an After Visit Summary listing a 1500 ml fluid restriction while the facility’s orders and care plan reflected a 1200 ml restriction, and staff interviews confirmed that the resident had been offered more than the ordered 240 ml of fluid with meals and that a water pitcher had been present contrary to the care plan. Additionally, the facility failed to coordinate medication administration around dialysis treatments. The Medication Administration Record documented that multiple scheduled 9 a.m. medications, including atorvastatin, fluticasone nasal spray, linagliptin, sennosides-docusate, metoprolol tartrate, mucinex ER, carboxymethylcellulose eye drops, and ipratropium-albuterol inhalation solution, were not given on a dialysis day because the resident was away from the facility without medications. The DON confirmed that these medications were omitted due to the resident being at dialysis and acknowledged not knowing that medication administration should be scheduled around dialysis services, contrary to the facility’s dialysis care policy.
Failure to Ensure Timely Dialysis and Complete Pre/Post-Dialysis Assessments
Penalty
Summary
The facility failed to ensure that a resident who required hemodialysis consistently attended dialysis on time and received thorough pre- and post-dialysis assessments as ordered. The resident had renal insufficiency requiring dialysis, diabetes mellitus, paraplegia, and intact cognition, and was scheduled for dialysis on Monday, Wednesday, and Friday with a pick-up time of 9:30 AM. Review of the clinical record and MAR showed that required pre- and post-dialysis assessments were not fully completed on multiple dates, including missing documentation for thrill, bruit, access site condition, cognition, and weight, with no explanations in the record for these omissions. The facility’s hemodialysis policy required ongoing assessment and monitoring for complications before and after treatments, but the documentation did not reflect that these assessments were consistently performed. The resident reported being late to dialysis once or twice a week, stating she was supposed to be in the dialysis chair by 10:00 AM but often did not arrive until 10:30 AM, and that the dialysis center expected her to arrive by 9:30 AM to start on time. A dialysis provider staff member stated the resident had missed transportation to an appointment because she was not ready on time. The DON stated she expected residents with a 9:30 AM dialysis time to be up and ready by 8:00 AM and ready for pick-up by 8:45 AM, and that she did not know how many times this resident had been late. Staff interviews indicated that post-dialysis assessments should include vital signs, weight, and evaluation of the fistula site for thrill, bruit, appearance, and dressings, but the MAR review showed these elements were frequently incomplete, contributing to the identified deficiency in dialysis-related care and services.
Missed Dialysis Sessions and Incomplete Hemodialysis Assessments Due to Elevator Failures
Penalty
Summary
The deficiency involves the facility’s failure to provide dialysis services consistent with professional standards of practice for a resident receiving hemodialysis. The facility’s policy on care of residents receiving hemodialysis, last reviewed in May 2025, required nursing staff to complete pre- and post-dialysis assessments, including documenting pretreatment information and post-treatment vital signs and access site assessments in a hemodialysis communication book. For a resident with heart failure, chronic kidney disease, and cirrhosis who received dialysis three times per week, surveyors found that from mid-March to late April 2026, only fifteen days had dialysis sheets in the communication book, and ten of those were incomplete, missing either the pre- or post-dialysis assessment. There was no documentation elsewhere in the electronic medical record to show that these required assessments had been completed. The facility also failed to ensure that the resident consistently attended scheduled dialysis treatments due to an ongoing elevator problem. Dialysis treatment records from September through October 2025 showed that the resident was scheduled but absent on at least one occasion due to a “facility issue,” and an elevator repair invoice documented repair work on the second and third floor elevator doors in October 2025. Interviews with a former employee, the resident, nursing staff, and the receptionist/transportation scheduler indicated that the elevator frequently malfunctioned, causing residents, including this hemodialysis resident, to miss one or more dialysis appointments. The resident reported missing dialysis sessions because the elevator was down and then having to attend dialysis on consecutive days, and staff confirmed that the resident was moved from an upper floor to a first-floor unit specifically because of missed dialysis appointments related to the elevator being out of service.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release June 24, 2026) and official state health department websites — never guesswork.
Trusted by long-term care providers and associations.
